Beltline Animal Hospital

We were travelling and needed some flea and tick and heartworm meds. We made an appt because we needed to get a blood test and fecal sample for testing in order to get those meds. The services were rendered, so why only one star? First, deduct one star because AFTER services were rendered, the bill included an annual exam fee of $65, and we were NEVER TOLD that we needed that exam in order to "establish a patient relationship" and get permission to a blood test.

At all. No mention. Second, another star deducted for stonewalling. Apologies for the failure to communicate came with "but services were already rendered." Hollow. Third, two more stars deducted for utter failure to even attempt to make it right. There was no offer to waive the exam fee. There wasn't even an offer to discount the fee or offer a bit of credit for a future visit. Yes, it was nice to hear her promise to inform future first time clients, but that did nothing for me because her failure to communicate to us had already been rendered as well.

In the end, I paid. I would bet that 90+% of clients at Animal Beltline clients enjoy great service - and we did, too - except for 1) the initial failure to mention the exam requirement, 2) the hollow apologies, and 3) the failure to take a shred of responsibility for the two-way communication in the patient/doctor relationship. Overall, it was an aggravating experience that could have been easily remedied. Disappointing

We have gone here for years. We were sad and a little worried when Dr. Carlburg left but Dr. Rothstein and her team are phenomenal. They are so kind and attentive to the animals and the humans! Our dogs love them!

We had problems finding a Vet. We finally found Dr. Karlstien at the Beltline Animal Hospital and we thought we had finally found the one. BUT he was selling the business! So the Business Sold we thought we were going to have to do the Great Vet Search again. But thank goodness it is another vet with reasonable price and we have a Veterinarian Dr. Rothstein. She is up to date on procedures and technology And I have to mention the vet tech who handles my "big baby" as if Buddy was his own dog.

I've been taking my cats here for 6 years now and I can't express enough how professional they are. They always make my cats feel comfortable. Very knowledgeable and reassuring when it comes to any issues. I will always recommend this place to anybody looking for a solid vet!

Our previous 5 star review was for when Beltline Animal Hospital was under Dr. Karlburg's ownership (which all of these other reviews prior to 8/2/21 are also). Dr. Karlburg has since retired. We tried calling the new vet to set up an appointment for our dog -- he's been having some health issues. This is actually not a convenient location for us - we've only been going here because we liked Dr. Karlburg.

We figured we'd try it out because our records are already there and perhaps there would have been a knowledge transfer. The new vet may be fine - I don't know. We never got that far. When we called, the "intern" (she called herself that) on the phone didn't have our vet records - so don't expect continuity of care if you're a former client. She also seemed unprepared to book an appointment, and icing on the cake, she insulted Dr. Karlburg as a vet. Seems pretty unprofessional.

The attempt to book an appointment left such a sour taste that we've elected to switch to a new vet closer to home. If there is no continuity of care (even the basic level of having our prior vet records) and they're going to treat us as a brand new patient, there is no incentive for us personally to continue going there, as its not a great location for us. Also, word of advice, if you hope to retain the retired vet's clients, perhaps don't insult that beloved vet when talking to his former clients.

My dog, Bella, loved the vet and her assistant! They both took their time getting to know Bella and she thoroughly enjoyed the attention she received. I'm not even sure Bella noticed she had a complete wellness check and had her sore paw inspected.

I love Banfield. They are so good to me and my baby Phoenix. I Love them.

Good vet, always able to get an appointment within a quick timeline when it's been needed. Professional and effective, has always taken good care of my cat. They also have very reasonably-priced boarding services and did a good job when I put him up there for a week while on vacation. Overall, an excellent choice for pet care.

Dr Karlberg is a great vet and really cares about our pets! Shep gives him very high ratings as well!

We have used Beltline Animal Hospital several times for regular checkups as well as surgical procedures and grooming. In every instance, they have delivered beyond our expectations. They are very caring and attentive. Very happy with their services.

Dr Karlburg and staff are great. We trust them with routine care as well as concerns for both our dogs. We also had a great experience with their grooming there. One of our dogs has a difficult time w baths and they made him look great with very little trouble. Thank you!

Beltline Animal Hospital has been the sole medical provider for my dog since I adopted him 4 years ago. The people there always have been kind and ready to promptly respond to any health need. Although I originally selected the hospital solely on the convenience of its location, I couldn't have chosen a better place.

Dr Karlburg has been our vet since he opened Beltline Animal Clinic. He along with Tina and the rest of his excellent staff, are simply the best you can find. He has been amazing with our dogs from everything to regular check ups to involved surgeries. He will exceed your expectations on every level.