Biscuits & Bath

I was charged almost $200 for my dogs bath.a bath. No haircut. He weighs 20 pounds. If I were you I'd go somewhere else where they don't sneak in Hidden fees. I was told a bath was like $90 and then was stuck with a bill of $183. RIDICULOUS! Don't do it.

They go that extra mile with their service offering reminders, knowing your dog and their needs. Always so helpful and reliable.

I love Biscuits And Bath I've been using Biscuits And Bath for almost 10 years my jack Russell Zoe went there for nine years for grooming, daycare boarding and for the vet I guess you can say I used all of their services all the staff there's so many of them Caisey, Vanessa, Helen oh my gosh and Miya She is the driver who picks up Lucy she is the best so kind hearted sweet lovable oh my gosh you can ask for a better team of people. if I name all of them it will take up all the space but seriously you can call you can text you can email them and they respond pretty quickly the doctors are amazing Dr. Mortsakis is the best she even called me when my dog was very sick on her day off and Dr. Rosado is another amazing doctor. my jack Russell was 17 and unfortunately she was sick and passed away in January I got a new puppy a few months ago a Multipoo Lucy she's been going there since then for everything daycare training to see the doctors and Lucy has been learning so much from the training Jonathan and James are amazing trainers they come to my house every two weeks I've learned so much I never had to train a puppy before and this is really good for Lucy and I they are so accommodating and take the time to really work with Lucy and me So if you want top notch top-of-the-line daycare training vet care I recommend Biscuits And Bath

I have been taking my dog here for a few weeks now for daycare and I absolutely love it! He is always so excited when we enter the building, the staff are so kind, patient, and keep an excellent eye on the dogs at all time. I was very nervous the first time I took him here, it was his first time socializing with multiple dogs at once. The staff were very loving and patient as my dog acclimated and I felt he was in safe hands. 100% recommend!

I wasn't going to write a negative review, but your groomer earned it. Although I took my dog multiple times without an issue, I moved out of the city due to COVID and recently moved back. One of the reasons I chose my apartment was how close to B&B it is, which is something my partner and I were very excited about. We would use their grooming services, overnight, and vet services.

This Saturday, we took our dog to get groomed as it was needed. Unfortunately, the groomer completely botched his haircut. She did not know how to groom a corgi, nor did she reach out to another groomer for advice on how to groom a corgi. If you weren't sure what you were doing, you have been honest with yourself and should never have touched my dog. Sanitary cuts are different on corgis.

This groomer cut upwards into the actual coat on my dog and neglected even to say anything. Did you think that you were going to be able to hide it from me when I noticed it and think that I wouldn't complain? A good groomer knows never to touch a corgis SIDE with a razor unless asked to by the owner, and it's the dead of winter, so any owner would be out of their mind to ask such a thing.

If I were a groomer, I would be ashamed to send back a dog to their owners looking like my dog does. It's atrocious. My dog had razor burn and two knicked nipples and didn't alert the vets on-site like she was supposed to. It brought me to tears to notice that this experience traumatized my poor dog. When I complained, they apologized and gave me a complimentary vet check-in. But, unfortunately, nothing your business can do will ever be able to make up for this experience.

It was $150 down the drain on your groomer that she doesn't deserve. This is disgraceful. Feel free to refund the amount but not like it will bring back my dog's hair. So many chances to prevent an issue, but you did none of them. B&B will fix a problem with the grooming, but you can't replace the hair your careless groomer shaved off. Thanks to your inexperienced groomer with zero communication and accountability skills, I'm now looking into other services for my dog.

Biscuits & Bath was recommended by a friend, and I really wanted to love this place because of how close it is to where I live. But ultimately, after boarding my dog here for the weekend, I won't be back. My first concern was that there are a LOT of dogs in their play area. In my experience, lots of dogs means lots of unvetted dogs, behavior-wise.

And with larger numbers and less known history / less personal service in general, problems can happen. I was glad to see at both drop off and pick up that they have a good number of staff in the play area at all times. But that still doesn't mitigate crowded numbers. And I was bummed that a problem occurred while my dog was there -- a problem that will likely require a lot of training and work on my part to overcome going forward.

But the real disappointment was in their billing. My dog is my world, and I have no shame in saying that. I would spend whatever necessary for her care. But Biscuits & Bath decided to close early on the day I was scheduled to pick up my dog, and I was then charged an extra $130 (regular overnight rate) for the additional night when I would have much rather picked up my dog as planned.

I boarded my dog while I went out of town for the weekend and specifically chose this place because their timing and availability worked out for the 48 hours I would be gone. They texted me a mere two hours before closing early (at 1pm on a Sunday) -- not enough time for me to change my flight to get back in time. They cited a tropical storm, but when I arrived back in the city, there was only light rain.

And after being gone for only 48 hours, my bill was nearly $500. The whole thing just left a bad taste in my mouth, and unfortunately we'll be going back to our (farther away) boarding facility that has more personalized care and honest billing.

Such a cute doggie boutique, the staff are super friendly & I like knowing the pups I care for are in good hands there. They also do amazing grooming/Bath

I can never say enough about the team at Biscuits. We boarded our Cavalier King Charles "Trotter" for around 5 days in September while we took a trip to Virginia. Unfortunately, Trotter developed a fairly bad case of diarrhea while on Biscuits watch, but the staff was terrific. A visit to the vet was arranged, he was put on his anti-diarrhea medicine, and the crew even ordered in steamed chicken and rice for his dinner. Unbelievable! I was always kept informed of his progress, and even got a follow-up phone call from the vet. All services they offer are great especially transportation to and fro!

We are new to the NYC area with our two senior rescue dogs, Boo and Daisy. When we walked into Biscuit and Bath we appreciated that it is so very warm and friendly! Lecy made Boo and Daisy feel right at home in their first daycare experience. She was very responsive to our dogs' age and personalities. All the staff is really friendly, too. Since then we have gotten the dogs bathed, too.

It was the dogs' first experience getting professionally bathed, too. What a difference a bath/blow dry made to our 14 year old Boo (he looked 5 years younger!). We also brought in my daughter's senior pup, Chester for a bath (plus grooming on his creature paws) and he looks so adorable with the little holiday bow on his collar. We feel fortunate to have found Biscuit and Bath (Tribeca) and highly recommend it to others!

Very negative experiences here. I sent my dog for boarding one night. I paid $120 but the service does not match the price. I believe the dog was not fed correctly and returned with half the food was not fed. my dog ate the entire bowl of kibbles once he got home. he must be very hungry. When I pick him up, he was in a crate and other dogs are out and playing.

I spoke to the customer service and manager. Manager Brian talks his way out of it. Not responding to my concerns after one long message. Very irresponsible place. I won't return or recommend the B&B boarding service.

Cash grab operation here. Avoid. Avoid. Avoid. Additionally, Nicole is really the worst costumer service representative I have ever met at any groomer, vet, or dog shop in NYC. At these prices, just hire your own private dog groomer. All the money will go to someone who wants the job and loves dogs. My $220 were totally misspent. Our dog was brought in for a grooming session and deshedding appointment.

I got texts and calls, and was able to confirm my first appointment. In the instructions, I specifically wrote that because my dog was adopted and has very sensitive skin, they needed to use hypoallergenic products. They did not, and my pup started to shed more. Nicole admitted this over the phone. Minus two stars. We agreed to do a touch up as it was our first time time going there, as they did not deliver on expectations (or basic instructions).

I asked for a text confirmation for our touch up appointment and it was received. I waited a week to call back because I wanted to be respectful of their time and other clients. I never received the text confirming our appointment so I figured they were very busy. My husband called Nicole to follow up and she was really nasty to him. This place is expensive, and we tipped on top of our bill.

It was absolutely not worth it. Nicole pooped on my husband, who is really polite, for half an hour on the phone. She kept saying this call is over, this call is over, this call is over. Minus three stars for acting like a used car salesman pulling fishy tricks. Nicole, your customers are going to be scared away if you continue representing your business like this. I live a few blocks next door, and will be sharing this story when we walk our dog.

Having tried to trim my dog myself, I appreciate how hard it is to get him to allow the groomer to finish the task and to finish bits like the feet and face. My dog always seems happy when I pick him up and he is (fairly) OK with being left for grooming. Staff is always nice and on the ball and they always remember my dog's name. I appreciate the extra effort that they clearly put into making sure my dog is happy and well treated.

Been using Biz and Bath for years! They are THE BEST. They care do much about the dogs, every staff member is professional and courteous. I really feel safe dropping of my sweet girl - I know she will be well looked after and exhausted after a full day of play!

Best staff ever! My doggie loves going there so much he walks me there even when they're closed!

They give daily feedback even when I know there are multiple dogs there-my dog gets lots of personal attention. My dog loves to go there and that to me means that she is well taken care of by people who really love animals. There are so many wonderful add-on services for the dogs and this allows the owners to really personalize the experience to fit each dog's personal needs. The staff is wonderful with the animals and very accommodating to our family's needs.

Always quick to respond. Take really good care of my dog and seem to really care about her safety and well being. Good range of services. Great staff.

We started sending our rescue dog, Gus, to Biscuits and Bath when he was about 6 months old. He was very anxious when he first came and the staff was so patient with him and B&B quickly became his second home! The staff treats him like their own and he is so excited when we take him to daycare! In addition, we have used B&B for overnight care and grooming and have had great experiences with both.

The staff kindly updated us on Gus throughout his stay because they knew we were nervous. Amazing service from all of the staff members there! We have also been using Johnathan for Gus' anxiety issues and he has been an absolute lifesaver and miracle worker! Since starting training with Johnathan, Gus has improved leaps and bounds and is a much less anxious dog. He is so patient with both Gus and us and we are so thankful for his help! We can not recommend Biscuits and Bath highly enough!

Professional, very friendly staff, and most services are easy to schedule online. It's a tad pricey, but it's Tribeca, so what do we expect? All around, very satisfied with every haircut our pup has gotten!

Lecy and her team are AMAZING. They treat your dog like gold and love them like their own- really. My boston terrier Odette LOVES this place. Only had to transfer to a closer B&B location so she didn't have to walk as far, but kept it within the B&B network b/c this team set a precedent for what doggy day care should be. Also, they have the cutest Instagram.

I take my mini labradoodle here and the groomers do an AMAZING job! They really listen to what I ask for in her style and treat every dog as if it was they're own. From the moment you walk through the door you can tell they're dog people which lets me know my pup will be safe and well taken care of. My doggy was a bit apprehensive of the groomer our first couple of visits but by the third she was excited to see her favorite stylist, Romelia, and was even licking her all the way out the door. Highly recommend!

Terrible experiences here. Will do anything to up-charge. Staff are rude and condescending. Recommend trying somewhere else.

We adopted our puppy Bailey two months ago and Biscuits & Bath is quickly becoming her second home! Whenever it's time to go there, she wags her tail and gets SUPER excited. Everyone at this location is so professional, organized and they truly care about the pups. I ask a million questions and all of the lovely people at the front desk are always so helpful to me.

If you need training for your pup, go see Jonathan the dog whisperer! Bailey loves him and he has given her such a good beginning structure. Whatever your issue or concern is, he will be able to help. He is one of the most patient humans that I have ever met and you can tell that he genuinely loves his work with the dogs. We have also started to bring Bailey to daycare here and I would highly recommend this. It's good for socialization and all of the play is highly supervised by professional handlers. I've passed by while Bailey is here and have seen them hold her (thank you Belinda!). Any pet parent can understand what a relief it is to know that your pup is cared for while you are not there. Thank you, Biscuits & Bath UES!

Biscuits & bath works for Freddiebear & me great! As a Goldendoodle she loves play with others which she clearly gets here! Grooming & Vet care are also excellent & easy on the days she's visiting.

Great experience working with a team of professionals. We brought our puppy at the level 1 and after graduation from a kindergarten school she knew so many commands and tricks that we could not believe it was her. All teachers have showed a high level of commitment to take our pet on a different level; Also they have provided loyalty and lots of patience to us, owners. We really loved it. Definitely will recommend biscuit and bath to our friends and family.

The first and last time I will ever go to Biscuits & Baths for ANYTHING. I have 2 toy poodles that needed grooming. On the day of the grooming I needed to be able to pick them up late. I was told that I could do that at this location. The price of grooming was higher than what I was used to spending, but I was told that my second dog would be given 40% off on the grooming and if I boarded them overnight I would also receive 40% off. Great!

I told the groomer that one of the dogs had pom poms and I liked those, and the rest was just a regular poodle cut and I would pick them up the next day. The next day I called before I picked them up to ask how much the exact bill was. I was told it was over $600. WHAT? I knew that couldn't be right. I was told there were late fees and everything would be explained.

I went in to get them and spoke to someone I met for the first time. She was not one of the people who checked my dogs in or gave me pricing. She NOW insisted that they never give 40% off on grooming or boarding. I explained that was not what I was told. The rudeness, the arrogance, and the insolence that followed was unbelievable. She actually called the police and they came.

In addition, I always leave tips for the people working on the dogs. When the dogs came out, the one that had such cute pom poms were gone! I reduced the tip, but it was still quite adequate. Because I just wanted to get out of there as fast as I could I didn't really examine them as well as I should have. No one did their feet face or tail! They charged me for a grooming and they did NOTHING but take off my little dog's pom poms that I asked her to leave on!

See the photos for yourself. Even though I refused to pay the amount they were asking the woman charged my card without my permission. $457.19. Have you ever heard of such a thing? In addition, they hadn't done the work they told me they would do! Poodles are supposed to come out of a grooming looking like poodles. The photos say it all! When a company allows people to be treated like this, it means they have condoned it, and at the top level they are responsible for their staff's behavior. IT ALWAYS COMES DOWN FROM THE TOP! I will NEVER COME BACK. Julie T.