Chez Bow Wow

I can no longer support this business. We have been loyal clients for years, even through staffing shortages and other challenges of the pandemic, and poor grooming of our dog resulting from same, but no longer. There is no staffing, no way to communicate with you and no experienced and/or competent groomers. And as you know, my dog was injured by you or your groomer last week.

You both denied grooming our dog. He needed immediate emergency treatment for an ulcerated cornea. He is recovering, but your defensiveness, dismissiveness and denial of having injured him, and the lack of information as to what had occurred, information needed for treatment, was not just uncaring, but jeopardized his vision. The injury was confirmed by the written report of the emergency vet.

The report and pictures are alarming. You could have helped us and her to understand what had happened so as to assist in treatment, but you clearly did not care enough to provide this information or even to call to see if he was okay. You do not have to ask me to no longer bring our dog to you. I can no longer recommend Chez Bow Wow; I can only suggest that your business, once one of the best, should Bo longer be open.

I would not recommend this place at all! I walked into the store and tried to ask some questions. The lady at the desk was extremely rude to me and blatantly disregarded my questions. She wouldn't entertain what I was asking. When all I wanted to know was how the process worked for getting an appointment for my dog. The whole interaction took less than two minutes but left me feeling gross with how she reacted.

Chez Bow Wow has been our groomer for over 12 years. We started going there with our Bedlington Terrier pair, who needed intense grooming. Other Philly groomers always left wounds, Chez Bow Wow groomers always performed breed standard cuts, with no wounds to the pups. They continued to groom our dogs, through illnesses and old age, for all of their lives.

Never once did we have a cause for concern or a less than stellar cut. Now, we have Silken Windhounds, in the sighthound family. Once again, Chez Bow Wow excels at sending them home happy and with coats that are more than picture perfect. And once again, our dogs are excited to spend some time at their groomer, pulling me through the door. I cannnot recommend Chez Bow Wow highly enough.

I have been going here for years and the services has always been great. I am thankful that they have survived the pandemic. I will continue to support! Thanks for keep me updated at all times about Simba and making the correct suggestions.

Will quote you a price and charge you a higher price when you come to pick up your dog. They lack decent customer service skills and failed to give me a receipt for the services they performed on my dog.

Critical: Reliability, Responsiveness First time we went our dog had a nice pup cut. This time we showed up at our scheduled appointment to find the door locked and no one answering the phone. I could see someone in the back but they would not come let us in. They need a much better appointment intake process instead of email if they can't remember client appointments.

Wow! I never leave reviews. Especially because they can be so damaging to a business. But I have to say, I'm never bringing my pet to Chez Bow Wow again. I've been coming to them for the last 9yrs now. Every year her hair kept getting shorter and shorter. In all of those years, I never complained but finally I decided it was time to speak up and especially because their prices went way up.

The last 3 times I brought my Yorkie here, they cut her hair so short she was unrecognizable even after I gave them specific instructions and pics to show how I wanted it. She looked like a cat her hair was so short. They also made me feel awful for complaining about it. Not only are their prices outrageous, $88. for a 5lbs Yorkie (not including tip) which I don't mind paying, but the staff is rude and act as if they're doing you a favor by grooming your dog and God forbid you complain.

Their prices reflect the rent they have to pay in Northern Liberties not their skills in grooming animals or their customer service. For the prices they charge I should get exactly what I want not what the random groomer decides, or is capable of. I finally had to tell them, they will no longer be getting my business. 3 strikes and you're out. You need new management and skilled groomers.

Critical: Professionalism, Value The dogs are running around the place. No one are paying attention to the dogs. Just make sure are fixed Checkout Peto or Pet Smart. Same results at a much better price

Critical: Professionalism quoted price of $55.00 raised it after dog was dropped off triple the price, very unsure of price and couldn't give an honest answer in person. This was my 2nd time here first price was $55.00. Quoted over $150.00 to shave a dog

It's worth the wait, we have a Great Pyrenees (long hair and a double coat) and we've had less than positive experiences elsewhere where they don't know how to properly groom and end up shaving them and not removing the undercoat before bathing. We found Chez Bow Wow after chatting with another pyrenees owner and I'm so thankful to have found the wonderfully kind and talented folks over there!

They accept credit cards, cash etc and tips are cash or venmo/PayPal. They just get dogs if that makes any sense and even though ours is normally nervous, he went into the back willingly and was happy and happy when we got him home. Can't recommend enough!

Great they did a great job.will call them today to get my other 2 dogs donr

Since my last review was taken down, I have revised it. 3/30/2021 (the owner asked for my personal information on Yelp, that makes me extremely uncomfortable) I was back and forth if I should write a review as my experience was a few months ago and I didn't want to hurt a small business. I want to start by saying the groomers were absolutely amazing and helpful when I had questions and concerns about my cat at her first grooming.

The groom came out beautiful. Absolutely stunning. I was thrilled with the services and how wonderfully my cat was cared for by Juju. My issue is with the owner, Gwendolyn, at pickup. As I was speaking with her, she was clearly not in the right state of mind (Dru ) and that made me extremely uncomfortable. I do not want anyone coming near my pet with scissors while they are clearly In 0xica 3D.

She was condescending and wouldn't let me finish my statements without being interrupted. I had high expectations for this place, but is seems like there is a serious problem at the head. I support local businesses whenever I can, however I can not support this establishment anymore. My advice, keep the staff and loose the owner.

Unfortunately I cannot echo the positive reviews like so many others have about Chez Bow Wow. I took my Portuguese Water Dog for his first grooming here as I heard a lot of positive reviews from other dog owners in the neighborhood and considering their schedule was always busy, I assumed they must be good. When I dropped off my pup, I specifically asked that they not cut too much off as we like his hair to be kept longer and pointed out some large matted hair behind his left ear which they said they could remove without cutting the rest of him too short.

I kept repeating to the female groomer that I did not want my pup's hair to be trimmed too short, but the entire time it seemed like she was not hearing or listening to what I was telling her. Well as you may expect, when I picked up my pup 5hrs later, he was no longer recognizable; they cut his hair much shorter than they said they would. I was in shock when I saw him, while the groomer kept stating if I wanted to keep his hair long, I needed to come back every 4 weeks.

The least they could have done was check in at some point during his grooming to ask if the length was appropriate, which I have had other groomers do in the past. They may be good at grooming specific types of dogs, but if you want to keep your dog's hair long, I would strongly recommend against this place. For the price they charge, they need to listen to their customers better and communicate more through the process if they are unsure if the owner will like the results. Thankfully, hair comes back but not my business.

I recently brought my cat in for a grooming I was a bit skeptical about getting my cat groom because I know that my cat is not an easy cat to do deal with, but they ensure me that everything will be OK and they know how to handle the situation. So I drop off my cat after 2 hours the called me to come pick her up that she was already to go home, The staff was outstanding and very caring towards my cat was super happy with my cat cut.

The only thing that I did notice a day later was that they didn't clip all the nails probably on my kitty because I notice they were still Sharp on certain areas, I also noticed that they nick one of her nipple in the grooming process cause it had a little scab which she later lick it and it bled a little bit. I understand things happen I just wish they would've brought that to my attention so I would've been aware of it, but like I said before I know my cat attitude and know she's not an easy cat to groom. Other than that I still recommend this establishment for pet Grooming.

They do a wonderful job grooming Jerry my long haired Persian/Himalayan. It is hard to find a good cat groomer. they are very caring with my pet and cut his hair so cute. I am a repeat customer. They have done a great job every time. would recommend to anyone who wants a nice cut for their cat.