Cleveland Heights Animal Hospital

We recently moved to Florida from Pennsylvania. Friends recommended Cleveland Heights Animal Hospital and we were very pleased with our decision to take our pets to this practice. Everyone from the receptionist to technicians to Dr. Houghton were kind and considerate. Marissa was especially kind. Our pets get very anxious when going to the vet and they were well cared for and handled with compassion even though they were not the easiest patients to work with. Dr. Houghton personally called this morning with lab results. He took considerable time answering my questions and was patient and kind.

These guys got my sweet puppy, who was sick, in on the same day I called and she hadn't ever been there before. On top of that, they were friendly and concerned about what was going on with her, as well as very reassuring (I'm a first time dog mom!). They answered all my questions and treated my sweet girl like she was theirs. The office is super clean, and they made a point of bringing us in alone in case my dog was contagious to any other dogs. And affordable too! This is totally going to be our pet care provider moving forward. Excellent experience.

Beautiful setting, spotlessly clean. Vets are all excellent, spend a lot of time and answer all questions. Staff exceptionally friendly and helpful. We've been bringing our pets here for over 30 years.

Took my Rottweiler Puppy here for the first time and the place was so spotless, service was quick and everyone was extremely knowledgeable and friendly! So excited to have found a great place!

I have boarded my Westies 3 times and my cats 1 time with Cleveland Heights Animal Hospital and each time, they are well cared for. The staff at Cleveland Heights Animal Hospital is friendly, helpful and professional.

I just moved here from out of state and this vet hospital is one of the best parts of moving. My dog got really sick and the emergency vet was closed - I called CHAH and they were ready to see me at a moments notice! I will be forever grateful for the wonderful people that work here! My experience couldn't be better!

Excellent service! Cared for my fur baby as if she was their own. She had some stressful treatments to do and they were so loving that my pup was excited to go, even though she knew it wouldn't be pleasant.

After 13.5 years of bringing our sweet Harley to this vet, they were beyond wonderful when it mattered the most. We had to make the devastating decision to put our pup down after a long, fantastic life and the techs could not have been any sweeter. They let us sit with her as long as we needed, explained everything that would be done to keep her comfortable, allowed us to say our goodbyes as many times as needed, and showed true emotion as we grieved.

All of this as they were ending their day but permitted us to still come in rather than let her suffer another night. I could not be more grateful for their kindness and the sympathy note mailed home a few days letter was just beautiful.

This place only cares about upselling, they do a great job at pretending to care but once they learn you're on a small budget they immediately drop their act. After having my cat put down and me telling them I don't wish to have my cat cremated cause of $$ they called two hours after the ordeal to ask me one last time. They couldn't help themselves but try and get one last sale. Lol pathetic. What a sad excuse for a veterinarian office.

My girlfriend has been taking her dogs to this clinic for years. When we first met I was a little bit taken back by how much she had to pay for her veterinary Care. One of her dogs recently started to display signs of some type of illness. He was roughly 12 years old. So my girlfriend took Buster to the clinic to see what kind of care he would need.

The doctor, without so much as looking at Buster, told my girlfriend that buster was just old and he would need some medication. The bill was over $300. After a week of care and heavy medication busters health did not improve so I encouraged her to see another doctor which she did. This doctor the early examine Buster and determine that buster had a few major health issues including dementia and a tumor behind his left eye. Buster was dying and suffering.

He gave Buster a sedative to calm him and shortly thereafter Buster was euthanized. This doctor and his staff went out of their way to accommodate my girlfriend and her son and were as kind and compassionate as you can imagine. Her total bill was $100. The $100 was a total bill which included Buster's ashes. I felt so sorry for my girlfriend because she discovered that Cleveland heights had raked her over the coals for 15 years with these dogs and was not always treated, at least by one doctor, in a dignified manner.

They were always trying to upsell. Always attempting to take advantage of my girlfriend's sweetheart and her love for her dogs. Shame on you Cleveland heights. You suck. By the way please look to Animal Medical Clinic on Cleveland Heights Boulevard. These doctors and veterinary techs are compassionate professional and fair regards to pricing

They try their best to make as much money as possible out of you. I prefer somewhere that simply loves animals. They give you an itemized list of everything they recommend. People love their pets, so I assume this scandal gets most to pay for it all. Versus what is simply needed. It's be nice to just focus on the issue you made the appointment for. They are simply out to make money. Go somewhere else.

Cleveland Heights Animal Hospital is the standard by which I judge all other veterinary facilities. The founder, Tom Houghton was a schoolmate and friend for years and he grounded his hospital in the principles of caring, expert care. His wife, and now his son carried on that legacy in a way that would make Tom proud. Even after I left Lakeland I drove hours to have them treat my dogs when they had difficult medical issues that I did not trust to my local vets. If you live in Polk County, this is the only veterinary hospital I would use.

The staff and doctors are professional and kind, they also know their craft. Thank you for taking care of Bo and going out of your way to treat him like he is your own. Many Blessings.

I have personally used this animal hospital for around 10 years now for two different dogs. They have always provided excellent and consistent service when needed, and their staff are very reliable, friendly and knowledgable. If you are searching for a safe animal hospital to take your pet to, this is definitely the one.

This is the first place that wouldn't turn my puppy away! Very nice staff very helpful very professional! I love this place and it's very nice on the inside

After 30 years as a customer, I will be transferring my pets to another veterinary clinic. The office manager, April, was not interested in accommodating my pet's needs this year, when it was not a problem last year. My cat requires light sedation during her wellness checkups and this year they were not willing to see her on Saturday during a normal visit. Instead, they wanted us to drop her off in the morning and pick her up later in the afternoon, with various excuses given.

I love this place on every level. It's accessible, clean, good prices, great staff! Veterinary care and grooming are both top notch.