Creature Comforts Pet Resort is located on four heavily treed, river front acres on Jacksonville's West side. We pride ourselves on the professional, individual care and attention that we give each pet guest. We are committed to giving your pet the same care and respect that we give to our own pets. We firmly believe that your canine and feline companions deserve the best possible accommodations. To further our commitment to this principle, we began major reconstruction in 1995 with the addition of our VIP ("Very Important Pet") Building.
Services
As a member of the American Boarding Kennel Association, this pet care facility freely acknowledges and willingly accepts the serious responsibility involved in the care of your beloved pets. As a part of that responsibility, we maintain membership in ABKA and are committed to operate our facility in accordance with the ABKA code of ethical conduct.
Reviews (10)
Christopher Hallman
May 10, 2022
The lady was very accommodating and helped us even when they were closed. Very sweet lady and you could tell that she cares about the animals. They have a whole cat wing for kitties to hang out and chill out for a while. They also have that area for dogs. This business has been in operation for quite some time and the house that has the kitties is over 100 years old.
Not too far from I-10 and I-95. They also have River Frontage which is pretty cool. I would definitely give these folks a try. They seem to really care about what they do. That's what really matters when were talking about our furry friends :-
Not too far from I-10 and I-95. They also have River Frontage which is pretty cool. I would definitely give these folks a try. They seem to really care about what they do. That's what really matters when were talking about our furry friends :-
Teresa Leary
Nov 27, 2021
Never have I left my pets anywhere before. They showed me where they would stay and the play room for them. Made me feel at ease. I was grateful for that. I would definitely recommend Creature Comforts to someone in need of housing a pet short term. They are a blessing to me at this time. And super affordable! Thank you
Hernan Robles
Sep 11, 2021
We left our dog for a week and it came back with fleas and extremely hungry, to the point that he snatched food from our hands, something he had never done before. After being back at home he went back to normal on his eating habits. The mandatory exit bath we suspect it was just some rub-on scent or something like that as the dog was not clean The receptionist was a very sweet and delightful lady, only reason why I give it three stars
Ranoda Miller
Jun 12, 2020
Just went on a vacation and just recently rescued a puppy and had to board him and was advised this was a nice place. The staff are extremely nice and Leo seemed to have been cared for just as if he was at home. Love that the pets are bathed before you pick them up. Will definitely be taking Leo back in our next trip.
Jeff Larson
Dec 07, 2019
F you truly care about your pet, do not subject them to injury by boarding them at this facility. We had boarded our cats previously there a few times without incident. However, our last boarding was a nightmare. We brought our three cats in for a 6 day stay on a Tuesday when we went on vacation. My wife picked them up in their pet carriers on Sunday afternoon and drove the 20 minute ride home.
When we let them out of their carriers, two of them were okay but the third cat came out limping. We watched her and she continued limping the next day. I called our vet and made an appointment to have her checked out. Our vet took x-rays and discovered she had a completely broken humerus on her right front leg. I called Creature Comforts and spoke to Hollene and told her what we had learned.
During that conversation, she said "it could have happened when he was trying to get them in the carrier because they just went nuts, they were bopping off the wall." We took the cat to Blue Pearl Pet Hospital (formerly AVS) and arranged for surgery to repair her broken leg. Two metal plates and screws were surgically implanted along with a bone graft.
I talked to Hollene again and she asked if I could bring in the bills and maybe they could help pay credit card payments. I brought the bills in and she asked if I wanted to talk to the owner who turned out to be her son. He said there was no way to know if it happened there or at our home. I said I was just trying to resolve this in a fair and amicable manner.
I asked when he might be able to let me know his intentions and he said it might be days, a week, a month, he didn't know. He was not at all friendly and I knew at that point he didn't care about what happened to our pet or taking responsibility for Precious' injury. After not receiving any call for nineteen days, I called but there was no answer during business hours so I left a voicemail.
I called again ten days later and again it went to voicemail. Hollene called back a little bit later and said she had been at lunch. She said they decided on an amount (less than 10% of the cost we had already incurred) and in no way would that mean they assumed any liability. Although we certainly could have used the money, I feel the right course of action is to let fellow pet owners know about this business rather than take their offer. An additional note: On their Creature Comforts website they state they are a member of the American Boarding Kennel Association and are committed to its code of ethical conduct.
If you read that code and their pledge, they obviously do not practice what they preach. Oh, by the way, the American Boarding Kennel Association and it's subsequent name change (Pet Care Services Association) of which they claim membership hasn't existed for years.
When we let them out of their carriers, two of them were okay but the third cat came out limping. We watched her and she continued limping the next day. I called our vet and made an appointment to have her checked out. Our vet took x-rays and discovered she had a completely broken humerus on her right front leg. I called Creature Comforts and spoke to Hollene and told her what we had learned.
During that conversation, she said "it could have happened when he was trying to get them in the carrier because they just went nuts, they were bopping off the wall." We took the cat to Blue Pearl Pet Hospital (formerly AVS) and arranged for surgery to repair her broken leg. Two metal plates and screws were surgically implanted along with a bone graft.
I talked to Hollene again and she asked if I could bring in the bills and maybe they could help pay credit card payments. I brought the bills in and she asked if I wanted to talk to the owner who turned out to be her son. He said there was no way to know if it happened there or at our home. I said I was just trying to resolve this in a fair and amicable manner.
I asked when he might be able to let me know his intentions and he said it might be days, a week, a month, he didn't know. He was not at all friendly and I knew at that point he didn't care about what happened to our pet or taking responsibility for Precious' injury. After not receiving any call for nineteen days, I called but there was no answer during business hours so I left a voicemail.
I called again ten days later and again it went to voicemail. Hollene called back a little bit later and said she had been at lunch. She said they decided on an amount (less than 10% of the cost we had already incurred) and in no way would that mean they assumed any liability. Although we certainly could have used the money, I feel the right course of action is to let fellow pet owners know about this business rather than take their offer. An additional note: On their Creature Comforts website they state they are a member of the American Boarding Kennel Association and are committed to its code of ethical conduct.
If you read that code and their pledge, they obviously do not practice what they preach. Oh, by the way, the American Boarding Kennel Association and it's subsequent name change (Pet Care Services Association) of which they claim membership hasn't existed for years.
Megan Smith
Apr 04, 2019
So far, my dogs have enjoyed every stay at Creature Comforts. The staff is extremely friendly and welcoming to new and returning boarders/ companions. Recently, my sister boarded her 10 year old Labrador with my Papillons. All three dogs loved it! My pups have been coming here since the spring (five times, so far) and I do believe this place will become a new overnight choice if my sister decides to board, again. Prices are very reasonable. Unfortunately, I will soon be moving to a state where my pets may/ may not get the care (aside from mine) they have grown accustomed to. Not to mention the other facilities being overpriced. Hopefully, I do find a place that meets my requirements.
A. Klenk
Mar 30, 2019
I have used this kennel at least a dozen times over the past three years and have never once had less than a lovely experience. The owner was even very comforting when I cried the first two times dropping off my cat (I know it's silly as I'm a grown woman, but I really love my cat). I have used other kennels in the past and my cat would come back smelling like a wet dog (but that is NOT the case here). The owner really cares about animals and wants them to enjoy their stay. I love this place
Halle Wilson
Jan 04, 2019
What a great place to allow your dog or cat to rest as you complete a long awaited vacation or out of town Job trip. Friendly and kind, animal loving Family operated Pet Resort. I felt completely confident in their ability in caring for my cat for the second time we have used them while we go on vacation. Mr. Kitty (as my daughter calls him) was rested and happy when we picked him up. Although, I think he kind of missed all the other friends he made at Creature Comforts Pet Resort.
S. C. Volpe
Dec 03, 2018
Not a good experience for me. I couldn't leave her bed or food. They charged to feed my food. They charged for exercise. My dog was injured and no one called me or reported it when I picked her up. She could hardly walk and fell down the front steps when I got her. She must have been jumped on by another dog. So far my vet bill is $300. It doesn't seem very clean either. I felt uneasy leaving her and should have trusted my first sense of the place. I'm sure there are better kennels in town.
Virginia Uucj
Oct 28, 2014
This place is wonderful, and very inexpensive for boarding my cat. He is always happy and content there and the folks truly love seeing him when he goes to stay. I feel completely confident in the care he received and the housing for him is perfectly suitable, with time every day for "roaming & playing". The place is well established, older and some may feel this is not enough for them, but I tell you (especially for the price) this is a wonderful place to board your pets. especially for a cat!
