Gully Roy C

Dr. Franklin is an extremely insensitive human being. I was trying to schedule an appointment for my dog's surgery and instead of kindly declining, he made it a point to emphasize that it was my lack of funds that is causing my dog pain. While I tried to scheduled in May, I was informed that he is booked out. Now that I am trying to schedule an appointment in June, it's too complicated and he refuses to perform the surgery.

Which is great since now I am questioning his empathy and his experience. Lastly, before I left, he made it a point to throw the specialist information and mention that I am SOL since the specialist is fully booked for July. To save you the time, please just go see the specialist. You might think you are saving money, but is it really worth it to have to see Dr. Franklin condescending attitude?

This is the only place I'll ever take my cat again! After getting my 7 month old British shorthair neutered somewhere else, we brought him home and he was bleeding. The place he was neutered was already closed by the time we came home and he was bleeding a lot. I was so panicked and didn't know what to do. We went straight to gully animal hospital since they are open late and we had a good experience when he was vaccinated there.

We walked in without calling prior and they let us know there would be a wait but they were able to see us quickly. I was so upset and worried about my kitty but the way they helped him and spoke to us was so comforting. Seriously everyone at gully is just so amazing! This is the kind of place where you know your pet is in good hands and being cared for.

Doctor Sanders also called a couple of days later to follow up and see if my kitten was doing better and thanks to her and the nurse who helped us he is perfect and healing great. Definitely recommend this place!

Our go to for vet needs. We've been going for over 10 years now. Lucy loves it here she did come home with a cut under her eye from boarding with no explanation though. Thus the missing star. We prefer the boarding at grand prarie location for boarding, seems cleaner and newer.

We were in from out of town visiting and brought our dog with us. One evening she started having trouble getting comfortable and wasn't acting quite like herself. We brought her in and thankfully Dr. Franklin was able to see her. Him and technician Lauren took great care of her, and loved on her. Turns out she hurt her back some how. She is doing much better now. If we lived locally I would gladly make Dr. Franklin her regular Dr.

We took our cat for grooming but had to make an appointment with the vet first and make sure she had all her shots before she got groomed. The vet checked her and vaccines were administered. Our car is almost 18 years old and something they were fully aware. An appointment was made to cut her hair about a month later. We dropped her off this morning (04/26/2022) for her appointment.

We got a call around 1pm saying that they were not going to be able cut her hair because she could not stay still and needed to be sedated but for that to happen we needed to see the vet again because she was too old and blood work needed to be done. They already knew how old she was. I guess all the pets stay still when a stranger is trying to cut their hair or perhaps they all need to be sedated. I guess they did try and this is how they left her.

Everyone at the office is so sweet and they're really efficient. They are also great at scheduling those last minute appointments when your furry friend needs some care

My 14yr. Old boy Jerry was diagnosed with cancer a few months ago. We took him to Gully hospital a 3 weeks ago and it was time to let him go. The staff and doctors were all very sweet and compassionate. The vet was gentle and allowed us to stay with him till the end. We had him cremated and received his ashes fairly quickly. A few days after I received this beautiful card signed by all the staff.

Thank you to Gully staff and vets for being so caring and helping my boy to the rainbow. People like you are amazing. Keep up the good work. It does not go unnoticed. The Perez Family.

My dog was throwing up and having diarrhea often so I took her to the vet hoping it was something easily fixed. They did some tests that my baby didn't like but they found out that she had tapeworms and gave me the right meds to help. Now she is feeling happy and healthy again. Yes it was expensive to run all the tests and get the meds but it's expensive anywhere you go and my girl is better so Thank you! Picture for cuteness

This is a great place to take your pets! They helped me when I had ButterBean that had to go across rainbow bridge and they made a very emotional and heartbreaking time as easy on me as possible! We now have 4 other dogs and we take them all to Gully! They truly love your pets!

The vet service is really good here but booking an appointment or having to see a vet for an ear infection or anything minor but know that your pet is uncomfortable is Ridiculous they will make you book an appointment on a day that they have available. They always recommend your pet To go to the emergency which cost 2 times more then the usual.

The staff and Doctor were outstanding. They took great care of my boy Leo in his last moments before crossing the rainbow Bridge. They allowed me time to spend with him before he took his last breath and let me stay with him as long as I needed. It was a hard day and I thank them for being so gentle and kind.

I came to this office after my dog being diagnosis with pancreatitis and diabetes a week ago by Mansfield Emergency Hospital and all I wanted was to board my dog and for them to give medicine. Instead, they tried to charge me 2100 for three days of boarding and to give my dog medicine. Stay away from these criminals. Also, the vet turn my dog's neck extensively and refused to help give the dog pain medicine that was right in front of her because I refused to pay for a criminal $2100 proposed treatment bill. She only cared about money and not the well being of my dog. My dog had a neck injury 2 years previously that was documented on his chart.

We arrived at 3:50 for a 4:00 appointment and we were not called back until 4:35. At around 4:12 I asked the front desk clerk if there was a better day come to be seen more closer to your appointment, she said she couldn't say and that all days are basically the same. I responded and said it seems they could do better with scheduling. She proceeds to one up me by saying yeah I'm still waiting at my doctor's office.

First of all I didn't ask you about your human doctor's office, don't try to deflect. And I beg to differ. there are literally thousands of doctors, dentists, and veterinarians that respect people's time and their support of the business that allows them to thrive. Why wouldn't she respond first with an apology and say today is unusual and we'll try to get you back as soon as possible.

I'm truly amazed at the low levels of customer service in the world today. These businesses act as if we owe them something and they're the ones in the service industry. You go in these places expecting high quality service, but they disrespect you and take your money. It's disgusting to say the least. I'm so glad consumers have choices. I, for one, will not be going back to this place.

So far so good. I have taken both of my cats up here several times now, They had flexible scheduling of appointments, got me in and out quickly, took care of the issue, genuinly seem to care about your pets and the prices are not rediculous like some other vets I have tried to use. Doctors took the time to explain everything in terms I understood.

The staff at Gully Animal hospital has always show and gave our Roxy respect comfort and great care, staff always showed there concerne and compassion for Roxy. Thank you for making us feel comfortable during our visit. sincerely, Davila family

Everyone has been great both times we've been in. First time we were in was to get the dog child's teeth cleaned - the doctors were awesome. They explained everything really well and were kind and gentle with my girl. We had to come in earlier this week because Hendrix decided she was an acrobat while jumping off the couch and hurt herself. They squeezed us into their very busy schedule. Dr. Poole was great - she and the tech got down on the floor with my anxiety ridden rescue dog to help her feel more at ease.

She was very thorough in checking her over. The tech (I cannot remember her name) kept Hendrix calm and was very friendly. I can't thank y'all enough for taking such good care of my baby girl.

They are always friendly and helpful. They take care of Ridley like she's one of their own. It's a great place for our four legged kids!

Such a great staff and Doctors. They always take very good care of my pets. They are very knowledgeable and professional and don't over medicate or over price any services. Exceptional service and caring for my pet. Thank you all for taking care of my dog this weekend.

I brought my temperamental dog and they knew just how to handle her. I came for vaccinations. I would give them a higher rating, however, i wish they would have presented me with the itemized receipt before or explained the charges BEFORE they vaccinated her. Receiving the bill after and not giving me the option to not get my dog the pricey flu shots would have been more transparent and made me feel like it was my choice. We all have budgets.

This is our baby princess at the office who was sick and had not ate in days. we were offered several options for treatment. everyone was super nice it was very affordable. everyone else I called as an emergency visit was over 1000 our baby next day is now eating

Found out during a visit with a different vet that my dog would need his eye removed. Places they recommended and other places I found were going to charge $250 just for an initial visit. That's when I asked someone I knew from the area who they used and they recommended Gully. I called them on a Friday, they scheduled to see my dog that Sunday ($50 fee), and had my dog in for surgery that Monday.

Not only did they take great care of my dog, the surgery went great (and they keep you updated throughout), and the bill was a lot less than the estimate given before the surgery. First time I've ever experienced a final bill being less than the original estimate. They were so good with my dog that we're going to take our other dog and cat to them

Sissy, My Labrador Mix, needed EMERGENCY medical treatment. They let me take her in immediately, they quickly diagnosed her with pyometra and performed emergency 5 hour surgery on the same day. They gave me an estimate and thoroughly discussed every detail with me. These people CARE about animals. Sissy was trained to protect and this was her first doctor visit - she was angry, they were totally professional and got her in and taken care of.

They UNDERSTAND that pet owners are seriously concerned. This was my first dog and I was extremely overwhelmed and I felt lost in anxiety. They are NOT only after money. The emergency surgery went smoother than they thought and refunded me over $700 after Sissy was released. Three days after the surgery, they called to check up on her and walk me through the next couple of days. I appreciate these people and I have now found Sissy her own doctor. In 2 weeks she will have her sutures removed. She is once again happy thanks to Gully Animal Hospital!