Happy Tails Pet Resort

First time getting my dog groomed here. I normally take my giant dog to his vet for a simple bath, however he was in need of a paw trim and an intense summer de-shedding that my arms just can not do right by him. I was afraid he was going to have a hard time letting them walk him to the back without me, but the groomer that took him was really sweet with him and he just walked away, didn't even look back at me.

The only reason I am giving 4 stars is because I paid for the de shedding package upgrade, which stated it included a bandana and a "pawgress picture" and I received neither of those.

Love happy tails! This was our second time using them. I love that there's someone there 24/7. They upload pics so you can see your fur baby while you're away. And if anything arises they call and email. I would recommend them 1000%. My chanel enjoys her stay with happy Tails!

We've been using Happy Tails for about a year now. We leave our baby Noel, a one year old Siamese mix there when we're out of town. She's a typical feline, does not like to be held and petted much and is not happy when her routine is changed. But the folks at Happy Tails are great with her. She is comfortable in her tower condo or condo with a window. The front desk crew are cheerful, helpful, flexible and accomodating. Will recommend Happy Tails.

We use to board our dog when we are out of town. He continues to enjoy it and stays there happily every time. It's nice to receive pictures of Mike's while we are away.

We were pleased with the daycare and training sessions, we noticed marked improvement with his behavior. The team at Happy Trails Pet Resort are prompt and professional. The facility is clean and pets are well cared for. We enjoyed the daily videos of our dogs interaction with other dogs in play groups, super cute and fun to watch. We are satisfied with our experience at Happy Trails Pet Resort and would recommend it!

We took our dog bloo an Australian shepherd husky mix to get groomed and they did a great job.so I I decided to tak my baby Kirby who is also a Aussie mix dog.for a groom.because we had taken Boo and they did I a very god job on him.when we took bloo we told them what we wanted so when we took Kirby we told them to do exactly what they did to our bloo. and they didn't.they said we didn't say what we wanted.it looked as if all they did was bath her.( I could of done that ) her chaps are nasty. Ray Charles.could of seen they needed to be trimmed.as well as her coat and belly.my sister in law picked her. her groomer was Britney.when we talked to them about how bad of a jub they did. they come up with soooo may excused.and try to put it on us.petsmart does a better job at grooming.

I chose happy trails cause how good of a job bloo came out.I personally don't recommend this place.but that's me. I'm just up set that it cost me so much.that now I have to take her to get it done correctly.

The photos they send are appreciated. Our dog seems happy while there.

A little pricey than other places but they took very good care of our pups. My wife and I could tell from the moment we walked in that the staff is very experienced with dogs. They knew exactly how to win over our American bull dog when he was showing signs of stress. When we left, he was happy as could be with his tail wagging to go to his suite for the week.

My husband and I were finally able to take our trip to Italy, we went for two weeks and trusted Happy Tails with our two Sphynx cats, our heart and soul. We received pictures and updates regularly, it was very obvious the cats were happy and being well taken care of. When we picked them up they were healthy, active and even lost a little weight with all of the play and exercise time they had. The staff was professional, kind and very helpful. I cannot say enough about this place!

If you're looking for excellent customer service and peace of mind that your pets will be taken care of, take them ANYWHERE ELSE but here. Not only are the staff rude and short with customers but they DO NOT provide the services advertised on their website. For 1500$+ for a 12 day stay, you'd think you get what you paid for. Our two dogs were made to share a single cot with no bedding, toys or rug.

We were told one of our dogs was "chewing" the bedding so it was removed. I don't understand how a place that's boarded dogs for YEARS, doesn't have chew resistant amenities. This is the "Luxury" Suite they advertise, this is what you get, a dimly lit prison cell. Think twice before boarding your dogs here! They WILL NOT refund you. Update in Response to Owner: I was NOT in fact made aware of the matter until I EMAILED the Happy Tails facility because the dogs did not have any toys or bedding since day 1. Had I not emailed, I would not have been made aware of the alleged " chewing and ingesting".

There is no reason for your facility to charge as much as you do and not offer chew resistant amenities when you DO NOT ALLOW pet owners to bring their own bedding even though your website states otherwise. Surely my dogs have not been the first ones to chew on toys and bedding. It baffles me that you have the audacity to justify your shoddy customer service and pet care by saying our sole intent behind the review is to be refunded.

My intention was made clear that you overcharged for a service you could not provide and that the "Luxury" room was not as such and the least you could do was refund the extra money you charged us for the extra services that WERE NOT provided, as you barely provided the bare minimum pet care on your end.

My 6 month old dog contracted Kennel Cough from this facility (proven by an emergency vet visit due to the excessive throwing up from his coughs). He stayed there for 10 days while I was on vacation. Ownership claims that this is the first time this has happened and is not denying that this could happen to me, or to any of you reading this. And admitted to cleaning thoroughly after my vet visit.

My dogs have not visited any other off-site locations, therefore it is clear it came from one of the visiting animals and somehow passed to mine. Please note when I called Happy Tails within a couple hours after picking him up because of the coughing and throwing up, the tech/assistant admitted her mistake, and yes, she apologized that she had not told me earlier in the day when I got him.

At least she accepted fault. Aside from the hardships of helping a sick puppy, the most disappointing part is not being notified that something was wrong. I have owned dogs my entire life and have never had a dog come home with any sicknesses after boarding. Happy Tails will claim no responsibility if your dog gets sick. In my business, if I'm responsible for something- I take ownership. Disappointed to say the least.

Absolutely love our experience with Pet Grooming Services. The staff is so friendly and helpful. Very informative with it being our first visit. Followed up with emails and texts so we knew what to expect. Great summer cuts for our two long hair Chihuahuas. They are adorable! Will certainly be returning.

EDIT: I'm updating my review from five star to four star due to my dog's erratic behavior upon returning from his last stay. He has been house trained for months now, however, after this last boarding visit for the weekend, he has been peeing and pooping in the house! He peed on the carpet right in front of me! After it happened three times, I called to see if there were any issues that could've caused that to occur, but they said no.

I'm hoping this is just a phase, but he is 9 months and this is this is definitely not normal for him. Took my dog here for the weekend to help with his separation anxiety and he had a great time! I received a picture every day from them so that was a nice addition. I loved the little note I received from the resort after picking him up also. I'm glad I found a great new place for him.