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Holiday Barn Pet Resort - West End We believe in providing the very best individualized care for our four-legged guests. Rest assured that our pack is focused on the safety, comfort, and joy of the pets entrusted to us. Our story began with Emerson & Kathy Hughes' love for dogs and cats. Em and Kathy, both Henrico County music teachers, opened Holiday Barn Pet Resorts in Glen Allen, VA in 1972. As I was researching for a blog about preparing your dog for grooming, I was struck by an article regarding the importance of a dog's lymphatic system, something I have.
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Holiday Barn has a rich history which began with Emerson and Kathy Hughes' love for dogs and cats. Emerson, a Henrico County music teacher, and his family opened Holiday Barn Pet Resorts in Glen Allen, VA in 1972. A few years later, they opened a second Richmond, VA location near Midlothian. Today their son, Michael, is head of the pack.
Our team of highly trained professionals are excited to care for your dog while you're away!. You can rest assured that our pack is dedicated to caring for your pet with compawssion and competence. Our selective hiring process finds pack members who align with our mission of Creating Joy In the Lives of Pets and Their Families.
A rich heritage of friendly hospitality weaves its way through our Richmond and Glen Allen, Virginia, pet resorts, creating joy in the lives of pets and their families. Since 1972, our well-trained, compassionate and professional staff has been providing furrmazing dog boarding, cat boarding, dog day care, dog training and dog grooming services.
All of our hours are listed below. Watch this video to hear Michael Hughes, Head of the Pack, explain the new hours and give an update on service availability. We also want you know that to help keep everyone safe, we are limiting the number of customers in the lobby, and we are requiring that all customers and employees wear masks. Thank you so much for your loyalty and patience during the pandemic.
Reviews (8)
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Paul Puccinelli
Jun 27, 2022
My dogs a month into day care and had first overnight. He seems very happy and the staff has been excellent
Ben Wright
Mar 24, 2022
My dog has been happy and clean every time I take her there to stay. We did training there a while back and get refreshers when we drop off for a trip. Dog is always better when we get her back. Love our dog and we love holiday barn.
Ben Blankinship
Mar 23, 2022
The facility is neat and clean, the people are all professional and friendly. When we get home, we can tell from our dogs' demeanor that they love staying at Holiday Barn, and they always come home with beautiful coats and nails. The bad news: we often pay more for our dogs' vacation than our own.
Denise Flinn
Jan 13, 2022
My 2 dogs love going to Holiday Barn! They've each attended one-on-one training classes which have helped them become really well behaved dogs! The both love to attend Day Camp and Enrichment classes. They are always happy and clean when we bring them home after boarding, and they're just as happy when we drive down Mountain Road to the Holiday Barn driveway the next time!
Betty Bowles
Jan 05, 2022
I always have complete confidence that my dog will receive the very best care from the Holiday Barn staff. It's easy to make a reservation; the registration process is efficient; the facility is clean. I would not leave my dog with anyone else. These folks really love our pets!
Debi Thomas
Oct 11, 2021
Clean, sunny rooms and staff is great. No bad smells due to the staff keeping each building clean 24/7. Not upset to leave my girls there while I go on a vacation knowing they will be well taken care of. I will be boarding my girls in February and feel they will watch over my dogs and call me if there are any concerns as my one dog is going through cancer surgery for the second time and I got the feeling they will take very good care of both dogs while staying in the Presidential Suite at Holiday Barn. I will follow up with my review after their vacation is over.
Jacqueline Runion
Dec 22, 2020
We have boarded our three large dogs with Holiday Barn several times and have always had excellent experiences! This past time, our dogs were misbehaving and nipping at each other. They immediately called and put our boys in separate spaces to keep them safe. They are exceptional at keeping in communication with us, and our boys always come home super clean! Admittedly, our dogs are a bit rowdy, large, and hard to manage, but Holiday Barn always accepts them with love. I highly recommend them!
Mary Lacey
Apr 26, 2020
EDIT - I changed my star rating from 3 stars to 4 stars. The staff at Holiday Barn responded to my google review, I think, in less than 12 hours and I received 2 phone calls from the actual trainer, not just someone in management apologizing on behalf of the trainer. That to me shows they are concerned about all of the animals well being and health at this facility.

I boarded my dog/he did the training week with holiday barn and I was impressed with how some of his mannerisms have improved, but I was disappointed to not be made aware of something that was on him during his stay when I called twice to check in on him. He was there for 5 days of training while I was on vacation. When I returned home I noticed this bloody bump (wart looking) on the top of his paw.

I had no idea what it was, so I asked the trainer when we went in for the follow up appointment on his training. She mentioned they did notice it, but just thought it was an old growth and an animal care employee looked it and wasn't worried. I was annoyed by her response because I called Holiday Barn twice during his stay to check on him and see how he was doing and never once was I asked if he had a previous growth on his paw that they noticed.

It was clearly a big enough concern for them to have their animal care employee examine it, but not enough to mention it to the owner of the animal. If it was mentioned, it's definitely something I would have arranged for my roommate to pick him up and take him to the actual vet to be examined, because I ended up having to do that anyways and he's on antibiotics because of it.