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K-9 Country Club It is our goal to care for your dogs & cats in a loving and kind manner, to be a resoundingly philanthropic presence in our community, to offer promotions and deals to our newest and/or most loyal customers, and to continuously improve our culture with both personal and professional growth in the industry. Do you feel comfortable leaving your dog in a crate while you're at work? What about allowing your anxious pooch to destroy your house in a fit of separation anxiety? Or, do you have a dog that could use more human and canine socialization?
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Much like children, dogs need plenty of love, attention and guidance to thrive at home and in social settings. When they don't get their needs met, they often start to exhibit destructive behavior which can be frustrating to come home to after a long day at work. Many pet owners actually think of their dogs more like children and thus recognize the need to keep their furry friends happy and healthy. The best way to do this is through stimulating play and socialization with other dogs for a sense of belonging.
A new grooming client protocol has been put in place to protect our groomer's time, and our clients' needs. Starting 5/25/21, all new customers: we will be taking card numbers and putting them on file. A $25 holding fee will be applied at the time of reservation. If you reschedule your appointment the fee will be applied to the new appointment date.
While boarding at K-9, your dog will be in group play, where they will get dirty. We highly recommend you request a departure bath during the reservation and contract signing process. Here at K-9 Country Club we offer a choice of different sized runs for your canine companion to stay in overnight. There are indoor-only runs that are 4 X 6.
We wanted to give you a heads up to let you know that our floors are going to be refinished this weekend and into early next week. The contractors are going to start grinding & sanding on Saturday at 8:00 a.m., and then they will return Monday evening after our office closes so that they can finish the coating portion.
Reviews (26)
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Ashiya Ramsey
Jun 08, 2022
I have never wrote a review for a place, ever. I just usually rate 5 stars if the business was good. However, my dog boarded here for the first time- thinking the 5 stars and reviews looked good, my dog came home distraught, using the bathroom (as a completely potty trained dog), anxious, and just not himself. While trying to figure out why this was, we were told "he might just be upset that we left him" my dog has boarded other places, never came back this way.

I'm not gonna type too much more because it took a lot for me to even type this because as upset as I am about the care my dog got while I was gone, which was NONE. You're paying 27.50 to get the most terrible treatment and then they have another "VIP boarding option" like it's a good thing that their facility gives you the option of bad and good treatment.

All dogs should be treated the same, if you are going to run a program, commit yourself to caring for the dogs we trust you with. I will never recommend or go back to this place.
Heather W.
Mar 12, 2022
Adopted our dog from the humane society, and received a free grooming from K-9 Country Club. Easy to set up the appointment, and a helpful staff who answered all of my questions. I LOVE our baby girls haircut, and the groomer Jessica even recommended some products to use between cuts. They give you an update on how the cut went along with tips and such. We'll definitely be going back! :-
Jennah Asbell
Mar 11, 2022
This review is coming from a very over the top dog mom! I have been using K9 Country Club for daycare 1-2 times a week for the past year and have been very satisfied! Last week I took Nova there for boarding for the first time and was VERY nervous about it since it would have been Nova's first time away from us since we adopted her! Everything went smoothly!

I was updated by text (special requested that) by Haley everyday with pictures and videos! It was so nice to see nova so happy and enjoying her time there! I will definitely board her there again when needed! I highly recommend them for daycare and boarding! If I can trust Nova with them you can surely trust your animals there with them as well!
Kimberly G.
Feb 23, 2022
Our dog loves going here for daycare. He gets so excited in the morning when we head to daycare and the staff is so friendly. They greet him immediately, you can tell they take good care of him. He is always tired and happy when he comes home so you know he had a full day playing with his doggy friends. We feel very safe leaving our dog Riker at K-9 country club and highly recommend them for doggy daycare.
Annie Pusa
Feb 18, 2022
K-9 Country Club is an amazing organization and has given my pup, Auggie, so much social experience. As a full-time student I was hoping to find a organization that would work well for my schedule and resources and K-9 Country Club checked all my boxes. The staff always is professional and greets Auggie by name every time he RUNS through the door. I could not recommend this place enough!
Anja Blija
Jan 27, 2022
I've been taking my dog to K9 for almost a year now and this place is the absolute BEST! My dog is always so excited when we pull into the parking lot so I know he loves it there too! Jessica always does a great job grooming and even sends me pictures throughout the groom to make sure everything looks good to me. I love that they are strict with the vaccine requirements for all of the dogs as it makes me feel more at ease letting my dog be around so many others.

Every single staff member is friendly, caring, and responsive to any requests I have had. K9 is the best place to bring your dog for any daycare, boarding, or grooming needs and it is worth every penny!
Tim Bennington
Jan 22, 2022
We had a GREAT experience! Our pups seemed to have a wonderful time. We've used other kennels in the area. No strong complaints against the others, but this was the best experience for our dogs. We boarded for 8 days. We have a 5 month old Aussie Doodle and a 2 year old German Shepherd. Usually when we have returned from a trip our dogs seem down n depressed for a few days. Not this time. They were as happy as could be. Loved it! Thank you to the staff! I would highly recommend!
Jennifer Wolf
Jan 22, 2022
We brought our rescue, Milo (who came from a rough past) to K9 Country Club for grooming and they were awesome. I was worried how he would doing the first time coming from a challenging past but Jessica listened, was patient, and even sent me updates throughout on how he was doing which was really reassuring! We recently started bringing him to daycare there and are loving that as well!

I love that they post pictures of all the pups on social media (and have sent them to me per request too which was above and beyond). Milo looks so happy in the pictures and he is sooo worn out when he comes home from a full day of playing with all his friends! So nice to get him active on these days with negative temperatures! :) can't recommend them enough.
Aubree Arie
Jan 09, 2022
We live in a small town outside of Bloomington and like to schedule our appointments and errands all in the same day so we're gone for 5-8 hours. It's nice to know that we can drop our 10 month old german shepherd off here and he can have a great time instead of being locked in a kennel all day while we're gone. It wears him out, and he's so well behaved and exhausted when he comes home! I love seeing the happy pictures of him on facebook as well.
H. R.
Nov 06, 2021
We left our puppy there with them for 10 days. When we got back, she seemed to like the staff there, and vice versa. However, a lot of her things were misplaced. It took them quite a while to locate them, and we still didn't get our measuring cup back that I'd included to measure out her food. To that end, I left her just enough food to get through the 10 days.

We came back home with just about half the dry food left, and about 3/4 of the wet food containers were left. I wondered why it looked like she'd lost weight. I left instructions for her to be in doggy day care so she'd have company during the day. When I asked how she did in there, though, the woman seemed confused. I don't know if she actually got to go into doggy day care or not.
Stacey Laszlo
Aug 30, 2021
My dog had a great time at K-9 Country Club. This was his first time going to doggie daycare and it was a good experience for him to socialize with other dogs in a very nice, clean, and modern facility. The staff were very kind too.
Jessica N.
May 09, 2021
My dogs are starting to enjoy being here, at first they were "shy" but now they love getting in the car every day to go play! The inside is clean and looks like they've done a lot of work / upgrades and improvements. The girls are friendly and the prices are affordable.
Beth W.
Aug 15, 2020
They always take great care of our cats when they need boarding. I've tried multiple sites in McLean County and cats are rarely treated with the same high standards as dogs. This place has served us well.
Casidhe A.
Apr 05, 2020
I was pleasantly surprised to I was pleasantly surprised to find K9 Country Club as a solution to all my dog needs in one location. Unfortunately, my experience is that the management cares far more about their financial needs then they do about offer quality customer service. I am immensely disappointed with their management (not their friendly staff).

I will now have to contact those I referred to them and tell them how immensely disappointed I am that they would not process half of my massive purchase as return, not even for store credit or services. Now I get to discard? products that did not fit my dogs. There is no return policy on the receipt or elsewhere that would have alerted me to take my business elsewhere. Instead I got rejection and criticism for my birthday week. Thanks so much. Not!
Andy M.
Aug 31, 2019
That would be false. I was there. You prob have no record of me being there bc you refunded my money. The owner contacted me. I def don't have the wrong place. That is a weak attempt to redeem yourself from my bad review. Would not recommend this place or be back. It took you 12 months to respond to my original review.
Cheryl L.
Jul 06, 2019
I've had great experiences at K9 Country Club. My dog was always happy and well taken care of after I picked him up from being boarded for several days. The staff has always been friendly and professional and always remember his name. I've also had my dog's nails trimmed there on several occasions and they were very patient with my dog (he hates having his feet touched) and did a good job, as well as being very reasonably priced. I don't understand the bad reviews, my dog and I are happy with their services and the quality of their work. I would recommend them to friends/family. Hope this helps.
Jennifer S.
Apr 03, 2019
To start, I sent over my dog's new vet records three times before they acknowledged that they in fact had received them (they called me twice asking for them when they in fact had them all along). I picked our dog up after boarding for two nights, was charged for and paid for nails and a bath. Received a call the next day that they had actually "forgot" to do both. Lastly, I came home from work the day after picking our dog up to our carpets covered in bloody diarrhea. with large pieces of a toy rope in the feces.

She does not have a toy rope at home, it only could have come from their facility. It was disgusting and are carpets will need replaced, no amount of cleaning has removed the mess. I'm giving them two stars as the staff was friendly and refunded our payment as soon as my husband called to complain. I would, however, recommend going elsewhere.
Christi S.
Jan 28, 2019
Well not a good experience. Granted it was our dogs first time there but upon picking him up we were told he "snapped" at the guy that was working. The girl was on the phone and the guy told us to go back and get him because he didn't want the dog to snap at him again. When we got home he guzzled tons of water like he hadn't had any for last 24 hours.

Plus he was a nervous wreck. And had a cut on the bottom of his paw, probably from trying to get out of the kennel. For the amount of money paid (a pretty hefty amount) we thought we would be getting high end service. If our dog was freaking out and had snapped at someone we would have expected a call to ask us to come get him. Our dog has never done that before (I know you hear that all the time). I would not recommend placing an animal in the care of this facility. Not good from many points.
Chad D.
Dec 16, 2017
Love this place our Lacey is treated like family here, we always feel so comfortable boarding her knowing she will be well taken care of! She also loves going to daycare here and is worn out when we pick her up love that! Thank you to all the staff for how well you take care of our dogs!
Jaymee L.
Nov 03, 2017
Took my dog here and asked if I could tour the facility. I received a thorough tour and something I noticed was that all the dogs seemed happy and playful. That to me was a good sign and an A+ in my book
Anita B.
Aug 05, 2017
We adopted our first dog nine years ago, and a friend recommended doggie daycare at K9 Country Club to help us address his high energy levels. We started taking him a couple of times a week, and when we adopted a second dog, she went as well. Both dogs loved doggie daycare and they were always happy when we left them there to board as well. More importantly, they were just as happy and healthy when we picked them up.

The staff is friendly and obviously loves dogs, and the facility is always clean. We've never had any concerns about leaving our dogs here, and could travel or plan outings without our dogs with no concerns about who would look after them while we were gone. Now we've moved out of state, and we're just hoping to find a new facility that's as great at this one!
Brian K.
Mar 21, 2016
Short version is it'll work in a pinch, but would stick with my other choice as my "go to". Facility seemed ok nothing great, but let's face it it a place for pets so my expectations in general for any place isn't high since I'm not a celebrity paying big bucks. But the place seemed ok. My biggest issue was with the staff. None of them seemed overly nice or enthusiastic to be there.

In addition their attire made me feel as though our dog wasn't being cared for properly. It may be unfair to make this assumption on their appearance, but as the saying goes "don't hire someone with a dirty car". Again, it was ok for a last effort before a weekend long kenneling situation, but definitely not going to be my first choice until they clean things up and act more professional.
Andrea L.
Dec 28, 2014
Terrible. Got home to find my dog had a HUGE gash that was bleeeding from grooming and nobody said a word to me about it. I called and asked and they claimed they knew nothing about it and never apologized about it. I would never take my dog there again
Carolyn E.
Oct 14, 2014
My dogs LOVE K-9! They would live there if I let them. I have been taking my dogs there for day care, grooming, and boarding for more than 5 years. The management and employees are great - you can tell that they really love and understand the dogs. Have my dogs had incidents there? Yes, but I have always been called promptly and they have been treated well.

My dogs are like children in that they will get into trouble at times and will injure themselves, but I do know that they are well supervised, well treated and well care for at K-9. I have the upmost trust in K-9!
Jen M.
Apr 23, 2014
Review for grooming only! Good prices for grooming and I thought she did a great job! I have taken my puppy to Petco several times, and I thought K9 did a better job - plus at a better price. My dog was in a good mood when she left too!
Ca C.
Dec 07, 2010
This place is horrible! Yeah it is cheap but you get what you paid for. We've taken our dog 3 times and I vow never again. Last time he came back with the kennel cough (thank goodness 15 days prior he had his booster shots, it could of been worse). They never updated his records or ask to see his updated booster. Another time we asked for a bath before pick up.not done. They NEVER answer the phone or hang up on you when you call. HORRIBLE, I WOULD NOT TAKE YOUR DOG HERE.