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Pet Pals Pet Pals. opened its doors in 1990 to understand the need for quality pet lodging in Michigan City and the surrounding countryside. In developing Pet Pals., we currently have taken into consideration the requirements and preferences of our guests and their owners, and incorporated them into our facility. We want to make your pet's stay a safe and comfortable one.
Reviews (19)
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Jerry Orman
Jun 21, 2022
Lisa did a wonderful grooming! Clean. Little pricey but worth it. Also like the boarding. Had both my dogs boarded there and was happy. I'd recommend!
Erica Stalions
Jun 12, 2022
It was a great experience leaving Snickerdoodle to board here for a couple nights. The friendly reception and the quick response for all our questions was greatly appreciated.
Emma A.
Jun 06, 2022
Honestly I wish I could just give no stars to this place. I took my dog here just for an overnight trip and we called once before asking how he was doing and they said he was good but then when we go to pick him up. He was relieved to see us (obviously) but all of a sudden he smelled absolutely awful like you just let the other animals pee on him and he didn't feel like his usual soft-ness.

He also has been sick he's been sneezing and not eating at all. Which the only way he could've gotten like this is from The Snuggery. Let's just say I was disappointed.
Mandy Hajdusiewicz
Apr 07, 2022
This is the best place for great loving care of your best friends. I wouldn't go anywhere else. They treated my 17 year old best friend with loving care every time i brought her to be cared for. They were so caring in her later years when she could not walk very well. They treated her with love and dignity always
M. Hernandez
Mar 15, 2022
Staff is always helpful and kennels are kept clean. My dogs are treated well. I have boarded my animals there under the snuggery and the previous ownership.
Susan Anderson
Feb 20, 2022
I took my Husky in for a bath and brushing. She was well taken care of while there. She came home clean and smelled beautifully! She got a report card (loved this) and a small treat and a bandana.
Adam W.
Jan 10, 2022
We've been bringing our two goldens here for boarding when we go out of town for a couple of years. The dogs seem to like jt, the service is good, and it's nice to have freshly groomed dogs to pick up.
Blessediam
Jan 07, 2022
Have to give it to them, they are Superb! Had my baby looking sharp as ever for his 1st puppy cut. Hey, how about checking them out for yourself. NO DISAPPOINTMENT
Debbie D.
Aug 30, 2021
I was very disappointed with the service and price this weekend. My past experience was that a room reservation for a pet family was all inclusive. It was not per dog, but per room as the website says. This time they charged twice as much as I had anticipated. My dogs truly loved going to this place before, but this time Dexter was excited to get out. He literally ran to the front door when my daughter picked them up. Sorry to say, but we will not be going back.
Karley M.
Aug 23, 2021
We brought our dig here for three nights and were happy with the services. The facility looked clean and the entry room smelled good. Staff was friendly and responded via text with updates on how our dog was doing. Prices were reasonable. We would go back!
J. G.
Jul 27, 2021
Jax and I can both agree "The Snuggery" is hands down the best grooming and boarding offered pet services in the area along with the surrounding area! What makes the snuggery stand out besides the services is the friendly staff and customer experience everytime you go in along with getting updates while your pet is staying for an extended period with pictures and behavior updates really shows this places true colors! It's always greatful when you know your sidekick will be well taken care of!
Scott E.
Jul 05, 2021
Great place. The other reviews here are of the former Pet Pals. The new owner of The Snuggery has made many updates worth checking out!
Shantae Woodards
May 14, 2021
My girlfriend and I absolutely love this place! They take such great care of our babies. We use this place as our daily doggie daycare and our dogs absolutely love it. The owners and the staff are always very pleasant and spoil our babies very satisfied and happy with this place. They take pictures (as seen below) and let us know how they are doing. Would definitely recommend it.
Kimber E.
Aug 01, 2020
Great place to board your dog! I boarded my puppy at the Snuggery during the day while I was on vacation. Staff is very friendly and the facility is clean. My puppy loved it there!
Judy Switzer
Nov 11, 2019
They are amazing here. Boarded my dog, Skylar for a weekend, and it took quite a while to get him to calm down. They comforted and sat with him for a couple of hours! Then he was the happy go lucky dog he always is!
Angela P.
Jun 01, 2018
Poor customer and grooming service. My dog has been groomed and boarded here numerous times. When I next called to make an appointment I was told the groomer refused to groom him because he was too mean. My dog is 8 years old and has been groomed countless times even at Pet Pals. He has been boarded there for several weeks at a time when I had to be gone for an extended period.

No one has ever told me such nonsense. He is a very friendly dog and has never been aggressive to anyone. I can't help but wonder if he was handled in a rough manner. Just untrue. I guess they have so much business they feel they can pick and choose their customers.
Linda N.
May 26, 2014
I have to seriously question the competency and compassion of any business that would feed an 85 lb. Golden Retriever one cup of food daily, despite both verbal and written instructions that she be fed two cups daily. Total lack of concern when brought to their attention.
Allison S.
Sep 13, 2012
Terrible. My boyfriend took our dog to get a bath and asked them to maybe remove some of the knots she had in her fur. They said they would absolutely be able to BRUSH them out. When I went to pick her up the bill was higher than normal.then my dog came out of the back. she was no longer a long haired dachshund, she had no long hair what so ever and it didn't even look good.

It looked as though a 10 year old child went at my dog with scissors! After being told that when my boyfriend dropped her off he asked for her to be groomed I said okay, paid the bill and waited to talk to him. After speaking with him he told me they said they were going to brush the knots out. When I called Pet Pals to complain the lady just said "Sorry" (very sarcastically) and the line went silent. I said "that's it?" she didn't say anything! I will not be taking my dog to Pet Pals ever again. They butchered my dog! What a waste of money.
Janusz D.
Jan 03, 2012
Absolutely Atrocious Grooming A Dog Owner's Real Nightmare! There is no lack of compassion and warmth for dogs at Pet Pal. There is, however, a serious lack of grooming skills and willingness to take responsibility for grooming disasters. Our dear pet went to Pet Pals as a sheepdog; she left a freakish caricature of a poodle! Her massive broad paws were shaped into dainty points making her look as if she were on high heels.

Her face was completely shaved. Her thick bushy ears became thin and stringy. The only benefit was that her expressive eyes were visible, yet we worried that this breed of dog is not accustomed to direct sun in the eyes. When we notified the owner of our displeasure, she explained that the cutting has to be blended. Apparently, once they began to make her look like a freak, they had to go all the way.

What kind of expertise do they have at Pet Pals? Clearly, it is insufficient. We trust others will spare themselves the regret of having their dogs groomed by amateurs and then waiting months to recover the semblance of their old pet. We erroneously thought that in a month or two the damage would no longer be visible. That was a vain hope. Even after 6 months her ears barely look like a sheepdog's and her beard is stunted - and they may never return to normal. Her overall coat also continues to look sparse. What a mistake to trust Pet Pals with the grooming of our dog!