Get Quotes Contact Us Sign In
Website
Call
Quality Cage Being a pet parent is an investment; time, money, love, and we all want the best for our pets. Our crafters protect that investment with exceptional products, built specifically with your pets needs in mind. Our Products are handmade in the USA and manufactured to last a lifetime. Not end up in a landfill. Our Chin Spin Exercise wheel was featured on Season 2 Episode 2 of Animal Cribs on the Discover Channel Network.
Follow us
Services
In order to truly make a dent in our mission through our work, we're going to need scale. But we want to scale in the Quality Cage way, not the easy way. We believe every small animal & their owner should have available to them all the proper care needs from shelter, to feed, to toys, to enrichment.
Reviews (24)
Write a Review
Beevee P.
May 08, 2022
My chin absolutely loves all the forage items, especially the gigi berries! i also have the chinchilla mansion cage and mochi, my chinchilla, loves his new home! you can tell all items on this website were made with quality in mind! they have an amazing customer support and even more amazing products! thank you so much!
Shannon Alexandra
Apr 13, 2022
I recently adopted a chinchilla and there is an overwhelming amount of information to learn about their care. Besides selling products on the website, this company provides trustworthy and informative articles about specialized care for small pets like my chinchilla. I have bought multiple items from them at this point, the most important being our travel carrier.

It is built solidly, safely, and is chew proof. When I drove Kit to the vet by myself I didn't have to worry about if he was chewing hazardous plastic or mesh like on other carriers. I felt completely confident that once I secured it properly he was not getting out. Our walk through the parking lot was less nerve wracking knowing Kit was secure in the Quality Cage carrier.

I'm also happy they sell replacement bearings for their chin spin wheels. I was lucky enough to come by one secondhand so knowing I can keep it in top condition is a real win for me. With the current state of the world and supplies/shipping challenges, you may find yourself waiting an extended time for your order to arrive. But the quality products are worth the wait!
Amanda Curren
Mar 30, 2022
Quality Cage Crafters is the gold standard in Chinchilla exercise wheels. Every order that I have made from them has arrived timely, and well packaged. When my two bonded male chinchillas had a falling out recently, there was no question that I would get more supplies from QCC. I will undoubtedly make more purchases in the future. I have my eye on the travel cages next!
Hearher B.
Feb 04, 2022
If I could give them 0 stars I would. They came recommended from a prairie dog group. I submitted my order on Oct 13th 2021. Website said 30-45 days. I was fine with that. November came and went. December came and went. January I email them and he claims he had covid (maybe he did, maybe he didnt. ) said they would be making prairie dog cages that next week and shipping out by Friday.

I found this odd since I had ordered in October. Anyhow. next week came and went and still no cage. I emailed them again 0 response. crickets. At this point its Jan 21st and I filed on Paypal. Im guessing im not the first to file due to this company because they refunded me no questions asked. BUYER BEWARE! I wish I had thought to check the yelp reviews before purchasing.
Alexandra Consoli
Jan 22, 2022
Beautiful cage! The process took longer than expected, but it's worth it. We got a custom color and they did a wonderful job matching what we wanted and also coating the accessories. They also have a great selection of organic treats!
Sherry Rustman
Jan 10, 2022
The cages here are truly quality cages. The metal and wood used are safe for chinchillas and the cages last for a long time. If you are looking for quality, this is the place to go.
Joe Bui
Mar 27, 2021
QCC is our go-to for our wonderful furball of joy. We have just about every single one of their Chinchilla products and have had minimal to no issues with anything. Their products are designed with our pet's safety and well-being in mind, which is something you're not going to find at your local pet store. Highly recommend!
Joseph T.
Mar 15, 2021
I had to post on here since Qualitycage deletes my review on their website. We were told the cage would get to us in 45 days and it took about 3 months. I was in communication with the company and they told me a few times that it was shipped and would arrive to me by a certain day but the packages were never delivered by the day told to me. The parts came in two separate deliveries that were about a week apart so I had to wait even longer to build it.

After de-boxing the cage, my wife and I were not satisfied. The metal was not polished at all and had an unpleasant looking rust like exterior. There were also many parts on the cage with an adhesive that was poring out of the metal and made it sharp to the touch. We had to clean the cage and cut off those sharp spots. There was also noticeable damage on parts of the cage making it visually unappealing. Very disappointed with this purchase, especially after paying $700 for what they say is a "quality" cage.
Yung Hwang
Feb 17, 2021
Quality Cage Crafters provides high quality of products that you cannot find elsewhere. Almost everything in my chinchilla's cage is from them since my first order in 2016. I have also bought a variety of chinchilla treats, which are very well-made, and my chinchilla loves them. (In comparison, my chin doesn't show a high interest for the treats from another well-known manufacturer.) My experience with their customer service is very good that the owner usually got back to me within a day. Overall, I highly recommend it!
Yvonne Shaffer
Feb 09, 2021
I ordered my chinchilla a travel cage. Within an hour I got a response saying my order was being shipped. Also, I had a question about bearings for the wheel I bought a few years back, so I emailed them, and within minutes he answered me. A week later, I ordered new bearings, and had them shipped to me within days. I have been extremely happy with my dealings with them. Love the cage and the wheel. Superior products with superior customer service.
Andria Johnson
Jul 01, 2020
I kept reading about how the Chin Spin was the ultimate chinchilla wheel while doing my research before getting our baby. I wasn't sure about spending that kind of money on one, but being a designer, I did love the look of them. Well, one video of a chin running full speed on one made me realize this isn't just a want, it is a need! It's absolutely necessary for them to have a 15 metal wheel that's sturdy.

It might seem like a lot now, but it will save you down the road in vet bills from ingesting a plastic wheel or having back damage. Ours starting running on it the very first night! Josh was amazing to work with, and even powder coated one to match my daughters room perfectly! Their organic hibiscus, oats and echinacea treats are huge hits as well. I really wish I had purchased one of their cages now, their name really says it all.top notch quality!
Kevin M.
Apr 20, 2020
Well I ordered a wheel from this company paid 120 dollars was promised twice the wheel was done and shipping out the next day I am now 10 days past both promised shipping days and he is now ignoring my emails and has went completely silent he has scammed me out of 120 dollars and I'm warning everyone I know to avoid this person horrible customer service
Lindsey S.
Apr 10, 2020
I'm always hesitant to leave poor reviews. Especially with the current state of things with coronavirus. However, I've repeatedly tried to contact this company about my three (3!) orders placed weeks ago. One was through Amazon which I received, though it was late. The other two orders were placed through the website. Despite repeated attempts to call and email, I've received no communication other than automatic replies saying that they are experiencing a high sales volume and will respond within 48 hours.

There is no excuse for this. Weeks have passed after this "48 hour" response was due. I'm an understanding person. A simple reply saying they are busy but apologizing for the wait along with a rough eta for the product would have been more than sufficient for me. But they need to actually communicate with me out of courtesy. I held back on posting this review because of coronavirus complications everywhere.

But when I saw in the reviews that this is a recurring trend for the company, even outside of a pandemic, I knew I needed to add my experience. It's truly unfortunate and upsetting that a simple reply was never sent weeks ago. I won't be buying from this company again and encourage others to look elsewhere.
Dawn B.
Sep 06, 2019
I placed an order on February 3 and paid extra for expedited shipping. After not getting any updates I was told there was a small delay and it would be shipped February 14. Upon still not receiving anything I was told there was still a delay and that it would be shipped soon. We remained patient knowing sometimes there are family emergencies and so forth.

I got a notification it was shipped March 5, but still have not received anything as of March 21. We have asked through email, company site, and social media and cannot get a response. The tracking number from March 5 still states a label was created but no movement. I spent almost $600 which is a considerable amount for a military family of five and am disappointed in this company's customer service and delivery practices.
Jaclyn S.
Jun 01, 2019
Buyers BEWARE! This company came highly recommended from several top-notch chinchilla breeders in Florida. My experience with this company and its CEO Josh, was awful. I ordered over $400 in products and paid extra for expedited processing and shipping. Long after the expedited shipping time had elapsed, I received an email stating that my order was delayed due to high order volumes.

I then called the company on six different occasions. There is no direct number to the company so all calls are forwarded to an answering service. I left six different messages and never received a return call. I then wrote a lengthy email to the CEO from the company's own website. Again no response. I tried to contact the CEO via his Facebook page- no reply.

I finally filed a dispute with PayPal and escalated it. After 10 more business days, the CEO, Josh, did not even reply to PayPal so per PayPal policy my money was refunded. After further investigation, it turns out my order did eventually ship and made it all the way from Idaho to Florida before the sender (Josh) requested UPS to send the order back to Idaho.

If you look at other reviews, you will see that this awful customer service is a recurring theme. The CEO of this small business is foolish enough to think that with such poor/lack of customer service, he will continue to have a successful company.
Joshua C.
Apr 12, 2018
Chinese quality horrible customer service lies in auto emails in advertisements uses fake reviews on facebook which you cannot make real reviews on 0 response
John H.
Nov 23, 2016
Attempted to purchase a chin wheel.company takes money but no product.attempted to email and phone.no response.spend your hard earned money elsewhere.company responded after cancelling order, money refunded without issue.no problems
Stacie B.
Jun 26, 2015
I'm reasonably happy with the rabbit cages I've purchased from here but they do not take their business side seriously. I can't count how many times I've shown up here, well within normal business hours, and they're randomly closed. SO frustrating! Today I'm wanting to pick up extra carriers so I can bring my rabbits inside during a heat wave but they're randomly closed for 4 days! I drive here because it's conveniently close, but I'm just going to start ordering from Bass from now on.
Cullen K.
Mar 23, 2015
I made an order for 5 items on March 7th. One item including a chi spin which my chinchilla desperately needs. I was hoping to finally get him a quality wheel. I didnt get any sort if reply until i emailed them on march 9th. I was then asked if i wanted to process the order and i said yes. On march 20th i asked them WTF is going on seeing that I have had no contact and my card hasn't been charged and my order says still processing.

Today i told those SOBs to cancel my order. Seriously ridiculous. Nonexistent customer service. Thanks for denying my chinchilla a wheel for almost a month. I was waiting so i could buy him a good one and these assholes just wasted my time. Go elsewhere if you actually want products you can order online.
Nam B.
Jul 31, 2014
I bought a big deluxe cage from a popular brand at a local pet store and had to return it since upon assembly, it was so dinky. After extensive research on pet forums, I came across this reputable company for making cages right. Decided to order the Chinchilla Townhome from here for my chin. This thing is pretty big. My chinchilla was mad at first because I took his small house away from him since he had it from the beginning for over a decade already; now he loves his new home.

He doesn't even bug to come out that much since he has so much fun and room in his new cage. I like the fact that there are no wired floors/stairs so his little feet won't get hurt. The pull out floor tray is a nice feature for easy cleaning. Poop pellets does fly out from the higher levels though. Maybe I will order the shelve guards. What sucks about having wooden platforms is when he pees on it. Hydrogen peroxide helps clean this issue. Here is their website: www.qualitycage.com
David D.
Nov 05, 2013
Love this place. They make awesome cages. Well built and sturdy. I was able to get a cage custom built to my specs and did not have to pay much more than a standard. I was told the cage may take up to 4 weeks to make. I appreciated that they were up front with me. But I got a call less than a week later letting me know my cage was ready. The staff is wonderful.

I did a lot of research before choosing them. What sold me was seeing there cages in many aviaries across the country. I will definitely be buying more from them in the very near future!
Daryl N.
Jan 31, 2013
Who cares if this company has good products if you can't get what you need when you need it? I ordered from these guys and got charged $20+ to ship to me, but they took almost 7 days just to drop it off at USPS. What a rip off! There was also no communication to tell me about any delay in shipping. All I got was a "I'm sorry for the miscomunication." I'm never ordering from this company again.
Lisa H.
Dec 28, 2008
Absolutely awesome cages! I purchased a three story ferret mansion from them. My ferrets love it! It has plenty of room for everything and it's well made and sturdy. Each story has a loft, so it has a total of six levels, and each story can be closed off by simply hooking the ramp on the neat little hook. I had my cage powder coated in black which also makes it look really nice.

It even has wheels, because I also purchased the stand. This makes it super easy to move for cleaning behind and under it. I added vinyl flooring so that their feet would not be on any cage surface. When we visited their showroom, they were super friendly and helpful. I am really impressed by these cages and would definitely recommend them over any other ferret cage.

And based on my experience, after visiting their showroom, the cages they have for birds and other small animals are great too. They work with rescues and pet owners to design cages that are well suited to the animals. And if those won't work for you, they will even custom build one! Very highly recommended!
Jenny W.
Apr 30, 2008
This is the best place to get a really well made cage for your small animal or bird. Go to their website www.qualitycage.com. My chinchillas love their new cage. They use safe materials such as solid pine for shelves (my other chinchilla amputated his foot on the wire shelf of the old cage we got from petco) The galvanized tray & shelf guards catch all their poop so it is super easy to clean.

Also love the exercise wheel that doesn't make any noise when they run on it. Customer service is excellent. They sent me a replacement guard that was damaged in the mail without any hassle. Highly recommend these cages!