Tail's-a-waggin Dog & Cat Inn Dog Grooming

They took care of my dog and cat one several occasions. The dog and cat both came back home happy and healthy. When I am picking them up i can always hear my little dog braking and playing with the other small dogs.

My Cavapoo, Rufus and my family, are a HUGE fan of Tails-A-Waggin' Inn! It is such a huge help to be able to have a doggie-daycare because I work from home and don't have the time to play with him all the time. The staff is wonderful and he gets so excited when I tell him he's going to play with his friends, today! HIGHLY RECOMMEND! :

This kennel is the absolute worst! I had taken my dogs here for years but once I started working there, things changed. Gary, THE ACTUAL OWNER, is a very nice man. He's willing to listen and actually cares for the animals. Kat on the other hand is a whole nother story. She is rude, dismissive and only cares about money. She never actually walks through the kennel and interacts with the animals. This place is definitely not what it could be and I will be spreading the word to anyone and everyone not to use this kennel.

We have always loved this place we've had past pets come for grooming and boarding. They treat my current dog with lots of love, they know us and our dog by name instantly. With this past experience, my guy came home extra hungry even though my wife paid for food for him. He looked a bit frazzled or overwhelmed. Usually he's super happy although tired, but he wasn't his normal come home from a play day self.

Last I heard, something happened with the groomer so he couldn't be scheduled for grooming. Maybe it's something with the staff & Covid effecting everything. I don't have too many negatives with this place in particular I just know they're not at their top tier. I hope that it gets better for them.

I worked for a vet. hospital for 14 years and we reccomended Tails-a-waggin to our customers. I personally have been using them for 30 plus years. Even with the owner selling to a new owner I have always had very good service and care for my dogs. I have bully dogs and have never had any issues with boarding. None of the 9 dogs I have boarded with them over the years have ever had any issues, they all love going to visit their "friends" at Tails A Waggin.

Tails-A-Waggin' has been great so far. We have been using them since November and had some separation anxiety with one of our huskies. They were willing to work with her and have been incredibly professional. I would definitely recommend them as they are also one of the more affordable establishments in the area.

I've been taking my rescue pit mix here for 8-9 years even though we've moved an hour north it's still the only place I'll take her. She's a nervous wreck at baseline and hates men so boarding her anywhere was extremely nerve wracking for me. She loves it there even though for many years one of the main employees we'd drop her off to was male. He was so determined to get her to like him he (with our permission) spent extra time with her every time she was there and was so patient and kind with her.

Eventually she warmed up to him and would go right in even when he was checking her in. Even in her old age dhe's hardd to wear out but she's always clean and tired when she comes home, they do a wonderful job.

Tails a wagging, has great prices. My dog is usually ok. The big issue is the unprofessionalism of the establishment. One, they apparently have an online system, which you can book, but not pay, due to not understanding how to add payment processes to their site. Their email mechanisms are completely flawed. The process is excruciating unpleasant.

I made the reservation in November. I called to add a payment, the person on the phone was not available to take payment (a call goes to a cell phone, the person is not always in the office). I received a email 12/3 regarding immunization, when I called, the owner was very eradic, and combative. I let her know, that my business will no longer be there as I have to search for another place to board.

Your system is horrible. I will recover, but your business is very unorganized. On top of that, the owner is very irate and agitated. I in calm voice notified her of this. She even was telling customers that walked in to confront their reservation of the same thing I called about. I will most likely never use this shotty service again. Not saying boarding and talking care of you dog is bad there, they are just bad at the business part. A note to the owner, check your attitude at home, we are customers paying for your business. It is not a good look for you.

If I could give this place zero stars I would. We made reservations in November on their terrible website for our dog in preparation for the holidays. Per the policy we called the next day to pay our deposit and were told by the "manager" that they did not have time to take the deposit. She did not let us know when she would be available or to bring in the deposit.

Fast forward to Dec 2nd when we received an email requesting copies of our dog's vaccination records. No red flags at this point. Then today when we call to follow up, we are told that our appointment was not valid and they are booked by an extremely unprofessional manager. When I called to spoke to this person she was rude and dismissive. Keep stating the policy but would not answer my question as to why she did not coordinate our deposit payment when we made the appointment in November. Finally, she proceeded to hang up on me even though she over talked me the duration of the call. We will never use this place again and advise others to do the same. Their website is terrible and the customer service is worse.

As noted by many reviews on here, the manager is unprofessional. Her tone of voice and lack of respect should have been the sign to walk away. I didn't read these reviews until after I decided to cancel our reservation, but I wish I had. I was repeatedly spoken down to in a rude and demeaning voice about bringing in an older dog. This occurred during the initial phone call, during an initial assessment appointment, and even went as far as her making a call 3 days before our trip to warn me that they might turn me away at drop-off based on another mobility test that they would perform. Note, I brought our dog in and paid for for an "assessment" a few weeks prior where she had a chance to see that our dogs' mobility is still great.

I told her that the constant harassing about my dogs age was very hurtful to which she replied that maybe I need to find somewhere else to care for my dog. The owner Gary was very nice and easy to deal with, as were the techs, but if the manager speaks with such discontent towards humans I have no confidence that my dog would be well cared for. In reading the reviews, it sounds like I dodged a bullet.