Business Details
9 Years
experience
Trusted Pet Grooming, Boarding & Natural Pet Supplies in North Springfield
Willow Farm Pet Services was founded in 2017 by Carolyn and Tom Tourville, who bring decades of combined experience in pet care and retail operations. Our mission is to provide exceptional grooming, boarding, and retail services for pets while prioritizing natural, healthy products and practices. Located in South Central Vermont, our facility features spacious indoor kennels, expansive outdoor play areas, and a retail store offering premium natural pet foods and supplies. Our team of dedicated professionals ensures every pet receives personalized attention, whether theyre staying overnight, attending daycare, or receiving grooming services.We emphasize transparency in our operations, including dietary choices and vaccination policies, and maintain partnerships with trusted suppliers to support pet wellness. With flexible hours and a commitment to continuous improvement, we aim to be the regions premier destination for comprehensive pet care solutions.
Services
Pet Grooming
Overnight Boarding
Dog Daycare
Pet Supplies
Natural Diets
Details
- Year established: 2017
Highlights and features
- We offer 7 years of specialized pet care experience since 2017
- Our facility features spacious indoor kennels and large outdoor play areas
- We use only natural products for grooming and feeding pets
- Our team includes certified professionals with extensive pet care expertise
- We maintain transparent vaccination and dietary policies for client trust
What people say
Spacious outdoor areas
Attentive staff
Natural product selection
Positive grooming experiences
Knowledgeable team
Services
Pet Grooming
Our professional groomers provide haircuts, baths, and nail trims using gentle techniques and natural products. Services include ear cleaning and brush-outs for all breeds. We specialize in terriers and standard poodles while ensuring positive experiences for puppies through patient handling.
Overnight Boarding
Spacious indoor kennels and large outdoor play areas accommodate dogs of all sizes. We offer personalized care with blanket provision and flexible drop-off/pickup hours. Special attention is given to social dogs and those requiring quiet environments.
Dog Daycare
Structured play sessions and socialization opportunities for active dogs. Services include morning and afternoon care blocks with discounted rates for frequent visitors. Special pricing applies for weekends and holidays.
Pet Supplies
We sell premium natural pet foods, including raw diets and organic treats. Our inventory features Lupine collars, durable toys, and chemical-free grooming products. Brands meet strict quality criteria with no artificial additives or by-products.
Natural Diets
Homemade and frozen raw diet options for dogs and cats. We provide expert guidance on species-appropriate nutrition and maintain partnerships with trusted raw food suppliers. Educational resources help owners transition pets to healthier eating habits.
People
Carolyn Tourville
Owner & Retail Store Manager
Carolyn has managed daily operations since 2010 and owned the business since 2017. She focuses on product selection and customer service while ensuring pet and staff satisfaction through continuous process improvements.
Tom Tourville
Owner & Maintenance
Tom oversees facility maintenance and safety since 2017. He manages infrastructure projects and ensures operational efficiency while maintaining a hands-on approach to problem-solving and staff support.
Jon
Head Groomer
Jon has served as head groomer since 2016. He specializes in complex grooming tasks and anxiety-reduction techniques while maintaining a humorous approach to client interactions and pet care.
Jenn
Groomer and Store Clerk
Jenn has worked with the company since 2012, providing grooming services and product expertise. She handles both simple and advanced grooming requests while assisting customers with informed retail recommendations.
Courtney
Kennel Staff
Courtney has been part of the kennel team since 2018. She manages boarding operations with attention to feeding schedules, playtime, and individualized care for all canine guests.
Questions
What vaccination records are required for boarding?
We require current vaccination records for all guests. Titers are accepted in place of annual vaccinations. Please contact us for specific guidelines.
Do you offer discounts for frequent daycare visitors?
Yes, we offer discounted rates for multiple visits and a Frequent Barker Card with 10 prepaid visits for $190.
What payment methods do you accept?
We accept cash, checks, and credit cards (with a 4% processing fee) for all services.
Can I tour the boarding facility before my pet's stay?
Yes, we encourage facility tours to familiarize pets and owners with our spacious indoor kennels and outdoor play areas.
What natural food options are available in your store?
We offer homemade raw diets, frozen raw options, and premium kibble brands meeting strict quality standards with no artificial additives.
How do you handle pets with special care requirements?
Our staff provides individualized attention for elderly pets, loners, and those needing medication administration during their stay.
Reviews (5)
Brandon Heist
May 23, 2022
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These guys are really cool. idk much about them but from what i do know they are a preaty cool little pet services shop
Laurie Jerry
Jan 19, 2022
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This place is the best! The staff is wonderful, always friendly and have been so flexible when we had to board Kerbey, but were unsure for how long. I will always recommend and use Willow Farms! Kerbey loves you and so do we
Alex M.
Nov 10, 2021
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I was so nervous about leaving our new family member at doggie daycare. This was the 3rd one I had looked at! The property is well maintained and there is a pet store full of interesting and new things. But most importantly Pollie loves doggie daycare and is always super excited to go. They even reinforce the training commands we are working on with her. You couldn't ask for a nicer, more genuine group of employees. So glad we found them!
Jessica Krust
Jan 17, 2021
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Our dog absolutely loves Willow Farm. She is very wary of new folks, and we were worried that she would have a tough time with the staff, but they have very clearly won her over. The transition to daycare was careful - I appreciated her slowly being added to the group. She is always so excited to be dropped off and is a wagging, panting, happy pup when we pick her up at the end of the day. We're so glad we've found a place for her to socialize and burn off some energy. Highly recommended!
Jonathan Ortiz
Nov 04, 2020
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Very disappointed with the services. Specifically told the groomer what trim I wanted for my dog and they did what they pleased. The groomer left him with patches and an uneven coat not even kidding. To cover up for the botch of a job they said my dog was un compliant. My dog is only 8months and has only had one haircut in the past which was amazing. My dog has straight hair and its not like a poodles hair where it can get matted.
Terrible groom. Not to mention a $57 charge for the service. Im furious. My dog is pure breed and a gorgeous bloodline. The way they did what they wanted because of times sake or for whatever other reason you can think of is just not acceptable. I was not able to pick my dog up due to work so my wife brought him home. To my surprise I barley could believe my eyes. This is not to slander its a very nice place but I am less then impressed by their grooming services.
Terrible groom. Not to mention a $57 charge for the service. Im furious. My dog is pure breed and a gorgeous bloodline. The way they did what they wanted because of times sake or for whatever other reason you can think of is just not acceptable. I was not able to pick my dog up due to work so my wife brought him home. To my surprise I barley could believe my eyes. This is not to slander its a very nice place but I am less then impressed by their grooming services.
