Business Details
30 Years
experience
Your Trusted Partner for Pet Care Solutions
Out-U-Go! Naperville! Pet Care Services has been dedicated to pet care since 1996, offering dog walking, pet sitting, and specialized services across multiple locations. Our team of professionally trained caregivers brings decades of combined experience, ensuring pets receive safe, personalized attention. We prioritize real-time communication with pet parents through photo updates and detailed visit notes, fostering trust and transparency. Our commitment to exceeding industry standards in bonding and insurance provides added peace of mind. With deep roots in local communities like Oak Park and Denver, we combine local knowledge with a passion for animal welfare to deliver exceptional care.
Services
Weekly Dog Walks
Add-On Walks
Pet Sitting
Belly Rubs
Dog Sitting
Cat Sitting
Critter Care
Served areas
- Glen Ellyn, Wheaton, Naperville, Aurora, Winfield, Lisle, Warrenville
Details
- Year established: 1996
Highlights and features
- We offer 25+ years of combined dog care experience
- Our team graduates from in-house Dog Walk University training
- We provide real-time photo updates after every visit
- We maintain insurance well above industry standards
- Our local teams serve Chicago, Denver, and Madison areas
Associations and certifications
- Pet Sitters International, Bonded and Insured
What people say
Dependable and caring caregivers
Love the real-time updates
Professional and trustworthy team
Pet parents feel confident leaving pets
Personalized care plans
Services
Weekly Dog Walks
Scheduled dog walking services tailored to consistent weekly routines. Professional caregivers provide personalized attention during 25-60 minute visits, including sniffing opportunities and human interaction. Ideal for maintaining pets' exercise schedules while owners are away.
Pet Sitting
Comprehensive in-home pet care for when owners travel. Services include feeding, medication administration, playtime, and multiple daily visits. Available for dogs, cats, and exotic pets with customized care plans developed through initial consultation meetings.
Cat Sitting
Specialized cat care services with 1-3 daily visits for feeding, litter box maintenance, and companionship. Caregivers adapt to cats' personalities whether shy, playful, or affectionate while providing regular updates to owners through text messages.
Critter Care
Customized care for small animals, birds, and fish during owner absences. Services include feeding, habitat maintenance, and personalized attention based on specific species requirements with flexible visit scheduling options.
Belly Rubs
Complimentary pet interaction service included with all visits. Professional caregivers provide affectionate attention focused on pets' comfort and happiness through physical interaction and playtime.
People
Kiley Brough
Top Ops Dog
Travel enthusiast who studies global textile cultures through weaving courses in Thailand and Japan. Brings international perspective to pet care operations.
Brandon Thompson
Sitter
Award-winning Halloween costume creator with creative problem-solving skills demonstrated through first-prize winning mummy costume at Peggy Notabaert Museum event.
Tippi Ortiz
Doggo
Carrot and lettuce enthusiast named after actress Tippi Hedren. Provides firsthand insights into pet preferences and snack satisfaction.
Tania Ortiz
Canine Concierge
Home fermentation expert who mastered yogurt making during lockdown. Applies precision and care from culinary pursuits to pet service coordination.
Beth Jelaca
Sitter
Identical twin and painter who brings artistic perspective to pet care. Demonstrates attention to detail through both visual arts and animal interaction.
Questions
What pet care services do you offer?
We provide weekly dog walks, add-on walks, pet sitting, cat sitting, critter care, and complimentary belly rubs with real-time updates for all visits.
Are your services available 24/7?
Yes, we offer after-hours care all day every day of the year with flexible scheduling options for visits and overnight house sitting.
How do you ensure pet safety?
All team members graduate from our Dog Walk University training program and we maintain insurance exceeding industry standards for added protection.
Can I get customized care for my pet?
We create personalized care plans through initial Meet & Greet consultations to address each pet's unique personality, routine, and specific needs.
Do you serve multiple locations?
We operate in Chicago metro areas, Denver, Boulder, Madison, and surrounding communities with locally-based caregiving teams in each region.
Reviews (12)
Paris Haydel
Mar 17, 2022
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Out-U-Go crew is the absolute best! Such great customer service, super responsive and I just know my fur baby is going to be take good care of. Toby took special care of my cat Miso and I couldn't be more thankful! 10/10!
Bridget Krage
Aug 15, 2021
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Our experience with Out-U-Go has been outstanding! Mei has stayed with our crew twice and has given them the best care possible. She not only gives my pets the time and attention they need, but she also sends me many updates during her stay to help my peace of mind. We are so happy with our service and can't wait to use Out-U-Go again!
Michael Luckey
May 29, 2021
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I used Out-U-Go on a daily basis to take care of my dog. He was high-energy and needed his mid-day walk, and on top of that he had anxiety when left alone. The people at Out-U-Go formed a connection with him and I always knew they'd be timely, professional, and caring - they treated him like family. I could rely on them for a daily walk, and they would accommodate any scheduling changes. I would highly, highly, recommend Out-U-Go to anyone who is looking for a new friend for their best friend!
David Abbott
May 27, 2021
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Wonderfully nice people. Very responsive and flexible with scheduling. I had them check in on my cat -- change the litter box, etc -- over Memorial Day weekend. Prices were very reasonable too, even for a holiday. They texted me every time they visited and sent photos too. They really satisfied my peace of mind and I knew my cat was in good hands. The house was perfectly in order, it was almost like no one had been there at all. I will DEFINITELY use them in the future!
Alana Jasper-Trotter
Jan 30, 2020
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If you're looking for a reliable, heart-warming, and excellent dog walking service, OUG is it! During a very busy and stressful residency training, I used OUG for regular walks (and last minute add-on walks) for my dogs. It was a huge relief to know that my dogs were well cared for as a busy professonal. They sent me text updates after every walk and were quick to let me know if there was ever an issue or concern. I STRONGLY recommend OUG. They have an excellent team of dog walkers and top quality customer service. THANK YOU, OUG!
Sarah Carr
Dec 12, 2019
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I highly recommend Out-U-Go Madison. They're responsive on last-minute appointments, always professional, and most of all, they care about your pets so much! They keep me updated on how my senior dog is doing during the day, including when he seems off and we might need to check in with the vet. Thank you Out-U-Go for everything you do!
Kevin Meske
Nov 22, 2019
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I can't say enough great things about Out-U-Go! I highly recommend Out-U-Go! to anyone looking for a pet "watching/walking" service! They are amazing! Due to some unexpected and untimely circumstances, we found ourselves in a predicament when nobody in our household was able to take our 2 year old chow chow (Artie) out for his daily morning and evening walks. In desperately needing someone the next day, we were so fortunate to have been referred to Out-U-Go! by a competitor. OUT-U-GO! owner, Lisa, was able to squeeze us into her busy schedule the same afternoon we called her to meet with us and to get to know all about Artie - personality, likes, dislikes, etc. Artie immediately liked Lisa as did we. Based on this visit, we were sure that Artie would be in great hands! So, for the next couple days Artie had the pleasure of taking two morning walks with Matt, one evening walk with Todd and one evening with Michelle.
All 3 of these individuals were super personable, outgoing and dedicated to their job and to their care with Artie. We could not have been happier with this whole experience! We will definitely use Out-U-Go! again in the future when the need arises!
All 3 of these individuals were super personable, outgoing and dedicated to their job and to their care with Artie. We could not have been happier with this whole experience! We will definitely use Out-U-Go! again in the future when the need arises!
Shelley Lemmond
Nov 17, 2019
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We couldn't have felt more confident leaving our two cats in the care of Out-U-Go. Due to a family emergency we had only a few days to make arrangements while we were gone from what turned out to be 6 weeks. Even though it was her day off, Lisa came to our place to meet the very shy duo to understand their needs and peculiarities (all cats have them!). Arrangements to provide services every other day worked out perfectly and while the felines remained in hiding, it was clear by their feeding bowls and litter boxes that they were thriving. Joy, Jessi, Jenny and others sent a text every time they were there and occasional photos of their bowls. Out-U-Go staff took care of the trash and notified us immediately after noticing a water leak in the living room ceiling. Had they not notified us, we would have returned to an absolute mess and damage to our brand new sofa. We are eternally thankful to Lisa and her staff for their professionalism, caring and expertise.
Mary A.
Feb 13, 2019
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I have been using Out U Go for about 3 years now at multiple locations. They have expertly cared for my unmanageable big dogs, left great updates about the time they've spent, they've fed fish (salt water) for us and also have cared for our cat while we've been away.
Bruce and Dillan, my dogs, are crazy happy when they see a dog walker - and I truly feel sorry thinking what the walker must go through putting leashes on (each one tries to be first or they tag team and while you're putting one collar on the other is jumping at your face to give kisses). I've experienced multiple walkers going above and beyond for us, such as wiping paws and picking up newspapers on driveway.
Bruce and Dillan, my dogs, are crazy happy when they see a dog walker - and I truly feel sorry thinking what the walker must go through putting leashes on (each one tries to be first or they tag team and while you're putting one collar on the other is jumping at your face to give kisses). I've experienced multiple walkers going above and beyond for us, such as wiping paws and picking up newspapers on driveway.
Lance America
Dec 22, 2017
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I work for Out-U-Go! Madison and it's one of the very best jobs I've ever had. The people are most excellent and care for the pets we visit and spend time with is the top priority. I've not enjoyed a job this way in the past, it is truly exceptional. But the pets get as much credit for this greatness as the humans do. It's all the kitty whiskers and doggy breath that makes it so great. nothing but love :-
Eve N.
Apr 03, 2015
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As this is the first time I was in need of a dog sitting service, I was very nervous letting a stranger in to care for my two dogs. I took to yelp to help me choose a company. Tara met with me on extremely short notice and was SUPER accommodating! I'm so happy I have found a reliable service that treats my dogs great and excellent customer service as well!!!!
Sarah Weber
Just had our first visits with our puppy Chelsea today. Allie left great notes about each visit and Chelsea was calm and happy when we got home! We love the convenient and flexible scheduling and how great everyone has been with our pup.