Ciao! Bow Wow

Business Details

8 Years

experience

Your Trusted Pet Store for Premium Pet Products

Ciao! Bow Wow is an independently owned pet supply business dedicated to providing premium products for dogs and cats. Established with a commitment to quality and customer service, we offer a curated selection of healthy, holistic foods, natural remedies, and premium accessories. Our knowledgeable team prioritizes education and personalized guidance to support pets through all life stages. With two Massachusetts locations and franchising opportunities, we combine community-focused values with industry expertise to promote pet health and owner satisfaction. Our partnerships with family-owned brands and local artisans reinforce our dedication to quality assurance and community support.

Services

Healthy Foods Natural Remedies Pet Accessories Franchise Support Raw Food Options

Details

Year established: 2018

Highlights and features

We offer 100% family-owned, high-quality pet products with expert guidance.
Our staff provides personalized recommendations for pet health and wellness needs.
We partner with local artisans and ethical brands to support community growth.
Our franchise model combines low startup costs with proven industry expertise.
We maintain refrigerated sections for fresh raw food options and specialty diets.

What people say

Excellent service Knowledgeable staff Premium product selection Specialty food options Community-focused business

Website

Update Listing

Services

Healthy Pet Foods

We provide premium dry, canned, refrigerated, and raw food options for dogs and cats. Our products emphasize holistic nutrition with brands like Bravo, Ziwi Peak, and Stella & Chewys. All selections meet strict quality standards for pet health and wellness.

Natural Remedies

Our store offers herbal remedies and supplements for common pet ailments including digestive issues, skin problems, and joint pain. Products focus on natural ingredients to support long-term health without artificial additives or fillers.

Pet Accessories

We carry premium collars, harnesses, beds, and toys designed for comfort and durability. Our selection includes locally made items and functional gear for pets of all sizes and activity levels.

Franchise Support

Our franchise program provides training, marketing support, and operational guidance for new pet store locations. The model emphasizes health-focused products and community engagement with low startup costs and growth potential.

Raw Food Options

We maintain refrigerated sections with raw food selections for pets requiring species-appropriate diets. These products include frozen raw meats and pre-made meals from trusted ethical suppliers for optimal pet nutrition.

People

Brian Lewis

Founding Partner

Brian Lewis co-founded Ciao! Bow Wow with a vision to provide premium pet products and community-focused service. He oversees brand development and franchise expansion while maintaining quality standards.

Chas R. Walker

Partner

Chas R. Walker manages daily operations and vendor partnerships. With extensive pet industry experience, he ensures product quality and staff training meet the company's health-driven mission.

Christy Mullen

Partner

Christy Mullen leads customer service initiatives and community outreach. She focuses on creating educational programs and fostering relationships with local pet owners and artisans.

Questions

What types of pet food do you carry?

We offer dry, canned, refrigerated, freeze-dried, and raw food options from premium brands like Bravo, Ziwi Peak, and Stella & Chewys for dogs and cats.

Do you have products for pets with allergies?

Yes, we stock limited-ingredient diets, grain-free options, and supplements to address food sensitivities and digestive issues in pets.

Are your products locally sourced?

We prioritize partnerships with local artisans and family-owned brands for select toys, treats, and accessories while maintaining quality standards.

Do you offer franchise opportunities?

Yes, we provide franchise support including training, marketing, and operational guidance with low startup costs and growth potential for health-focused pet stores.

What are your store hours?

North Andover: Mon-Fri 10am-6pm, Sat-Sun 9am-4pm. Winchester: Mon-Fri 11am-6pm, Sat 10am-4pm, Sun closed.

Do you accept special orders?

Yes, we can order specialty items not currently in stock and notify customers when they arrive for their convenience.

Reviews (4)

Write a Review

Artemis Geek

Apr 24, 2022 Report

Excellent service! Always gone out of their way to help - will order out of stock products and call when they come in. Recently helped find our dog a fantastic new harness that helps with pulling - incredible change for the better on our walks. Highly recommend for dogs and cats of all ages!

Natalie

Mar 11, 2022 Report

Small pet shop with things mostly for dogs and cats. Knowledgeable, friendly, and they only stock healthy options for your pets! Where possible, they stock local goods (some leashes, some toys, a food brand.) And have a refrigerated section too. They always give me sample baggies of other foods for my pup to try too. I highly recommend supporting this local business!

Vanessa Rivera

Nov 28, 2021 Report

New to the area and was looking for a good place for specialty cat foods. One of my cats has urinary issues/cystitis and this place carries lots of high quality options. Highly recommend for dog and cat owners who want to support a small business and provide their pets with better quality food than conventional pet stores. They have an extensive selection with lots of flavors available and options for special dietary needs.

They are also able to order specific items by request. Staff was very helpful and willing to give advice. Lots of toys and healthy treats too. I have discovered some new favorites for my cats. Check these place out!

Kristine Boyd

Oct 07, 2021 Report

Unique boutique with everything from gifts, to collars and beds to very healthy pet food choices. Staff is very knowledgeable and friendly!