Whiskers Resort & Pet Spa

Business Details

18 Years

experience

Luxury Pet Resort & Spa in Grand Rapids, MI

Whiskers Resort & Pet Spa has been redefining luxury pet care since 2008, offering an unparalleled experience for dogs and cats in Grand Rapids, MI. Our state-of-the-art facility features advanced ventilation systems with 10-12 air exchanges per hour, secure multi-layer fencing, and specialized accommodations ranging from cozy Patio Rooms to lavish Penthouse Suites. Our dedicated team of pet care professionals, including certified master groomers and experienced trainers, provides 24/7 supervision to ensure every pet's safety and comfort. We combine decades of hospitality expertise with cutting-edge amenities like self-sanitizing K9 grass play areas and customized meal preparation to create personalized experiences for each guest.

Our commitment to excellence extends to our enrichment programs, featuring structured play sessions and individualized attention that cater to each pet's unique needs. With multiple award-winning locations and consistently positive client testimonials highlighting our exceptional customer service, we maintain rigorous hygiene protocols including dishwasher-sanitized toys and detailed daily activity reports for pet parents.

Services

Luxury Boarding Doggie Daycare Pet Grooming Dog Training Room Service Spa Treatments Play Enrichment Photo Updates Veterinary Care Pet Taxi Service

Details

Year established: 2008

Highlights and features

We offer 24/7 staff supervision for pet safety during overnight stays
Our customized stays accommodate individual pet needs and preferences
Multiple award-winning locations with consistently positive client testimonials
Advanced facility features include self-sanitizing play areas and secure fencing
Experienced team combines hospitality expertise with specialized pet training

What people say

Best boarding facility Great experiences Well taken care of Customer service epic Pamper and care

Website

Update Listing

Services

Luxury Boarding

Our luxury boarding provides premium overnight stays with personalized care. Pets enjoy spacious rooms, in-room dining, and multiple play sessions daily. The secure facility features advanced ventilation and 24/7 staff supervision for optimal safety and comfort.

Doggie Daycare

Structured daycare programs offer socialization and exercise for dogs. Options include regular daycare with three play sessions or premium service with additional enrichment activities. Staff monitors all interactions to ensure safe, enjoyable experiences for every dog.

Pet Grooming

Professional grooming services include baths, haircuts, and specialty treatments. Certified master groomers use premium products for dogs and cats. Services range from basic hygiene maintenance to luxury spa packages with seasonal treatments.

Dog Training

Comprehensive training programs develop essential skills for puppies and adult dogs. Courses cover basic obedience, advanced commands, and behavior modification. Certified trainers use positive reinforcement techniques tailored to each dog's learning style and temperament.

Room Service

Customized enrichment options enhance pet stays with personalized attention. Available services include interactive toys, special treats, and one-on-one staff time. Additional amenities like photo updates keep owners connected with their pets during their stay.

People

Rebecca Valiska-Mosele

President

Rebecca has led Whiskers Resort since 2017, combining hospitality management expertise with lifelong animal passion. She oversees operations while maintaining hands-on interaction with pets, ensuring the facility reflects her vision of combining business excellence with compassionate care.

Kathi Rand

General Manager

With over 15 years at Whiskers, Kathi focuses on innovation and quality pet care. She develops new programs while maintaining operational excellence. Her leadership emphasizes continuous improvement and creating optimal environments for both pets and staff.

Tracy Snedeker

Assistant General Manager

Transitioning from veterinary technician to management, Tracy brings medical expertise to pet care operations. She ensures health protocols meet professional standards while maintaining the facility's warm, welcoming atmosphere for all guests.

Abby Morris

Assistant General Manager

Abby combines customer service expertise with pet care knowledge in her management role. She focuses on creating positive experiences for both pets and owners, drawing from extensive front-line experience to improve service delivery.

Rene Davis

Finance & Compliance Manager

Rene applies 20+ years of finance experience to pet care operations. Her role ensures financial stability while maintaining compliance with industry regulations. She balances fiscal responsibility with the compassionate care philosophy central to Whiskers' mission.

Questions

What services does Whiskers Resort offer for pets?

We provide luxury boarding, daycare, grooming, and training for dogs and cats in a state-of-the-art facility with 24/7 supervision.

Are there different accommodation options available?

Yes, we offer Patio Rooms, Suites, Terrace Suites, Villas, and Penthouse Suites to suit various pet needs and preferences.

What are the operating hours for pet drop-off and pick-up?

Main location hours are Monday-Friday 6am-8pm, Saturday 7am-3pm, and Sunday 11am-7pm for boarding check-ins.

Do you offer special amenities for pet stays?

Yes, we provide room service options, enrichment activities, photo updates, and customized meal preparation during pet stays.

Are grooming services available at both locations?

Grooming is available at both locations with certified master groomers providing full-service options for dogs and cats.

What training programs do you offer for dogs?

We offer puppy training, basic obedience, advanced programs, and private sessions tailored to individual dog needs and skill levels.

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Reviews (6)

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JoAnn Unlabeled Ellis

Jun 27, 2022 Report

Our 2 cockapoos have been groomed by Misty at Whiskers since 2015. We are on a regular schedule of 4-6 weeks. Misty listens and takes care with special requests and concerns regarding ears and various length of haircuts with skin sensitive shampoos. Our 2 boys are always happy entering and leaving. Misty is very accommodating if your plans suddenly change and will try her hardest to work them into her busy grooming schedule. Misty is a caring and talented groomer. We are so happy to have connected with her to use her talents to make our boys handsome!

Kelly Coe-Decker

Jun 15, 2022 Report

Megan is our dog's groomer. She does an amazing job making him look so cute and clean. She understands the anxiety Max goes through and has set up an every two week 08:00 am Thursday appointment so that he can be the first in and get out as quickly as possible before things get backed up. We love Megan's grooming skills and the care she shows our very special family member.

Isabella Keller

Jun 03, 2022 Report

We used Whisker's boarding services for the first time and will definitely back! They took great care of our dog while we were moving, answered all of our questions and were very friendly. We had complete confidence they'd take great care of our dog and they absolutely did!

Kyle Puhl

May 27, 2022 Report

We absolutely love sending our Old English Sheepdog, Hazy River, to Whiskers! She has been going every week for the last 6 months and we absolutely love it! She gets to socialize and play with other dogs and gets groomed by Megan each week! We have her get a bath and blowout each week and a haircut about once a month. We are always happy with how she looks each week and our dog is always happy when she comes home. We are so happy that we are able to send our dog to Whiskers!

Linda Oosterveld

May 14, 2022 Report

I had an excellent experience with boarding my puppy, Stormy for the first time at Whiskers! I called ahead to ask questions about vaccinations so I could feel at ease with boarding her so young. The staff were happy to answer my questions! During her 10 day stay, I was consistently updated with texts about how her health was and her playtime with other dogs. I even received pictures of her playing and it was so reassuring to see!

The facility looked very clean and had a lot of separated (indoor and outdoor) places for play. I'm going to continue to board her here. I can tell the staff at Whisker's really care about the dogs and were so friendly and accommodating to them, as well as their owners!

J. G.

May 09, 2022 Report

This was my first time and the communication was awesome. My dog was a rescue. He is a great Pyrenees- Alaskan malamute mix. He came out so soft and handsome. He was happy, not at all acting as though he was unhappy. My vet recommended them. I will recommend them to anyone asking. Mariah helped me with knowing what was best for the bread and to help with his shedding. You can tell they love what they do! Just cannot say enough positive!