Business Details
25 Years
experience
Comprehensive Veterinary Care & Telemedicine Services in Naples
Best Friends Pet Resorts has been a trusted partner in pet healthcare for Southwest Florida families for over two decades. Founded on a commitment to enhancing animal well-being, our practice combines traditional veterinary care with innovative telemedicine solutions. After 22 years of dedicated service, we continue to evolve through virtual consulting platforms like Vetster, ensuring pet owners have access to expert guidance when they need it most.Our mission remains focused on enriching pets' lives through personalized care, advanced treatment options, and community education about responsible pet ownership. We believe in maintaining the human-animal bond by providing comprehensive medical support that adapts to modern needs while preserving the compassion that defines veterinary medicine.
Services
Veterinary Consultations
Pet Boarding
Daycare Services
Telemedicine Appointments
Pet Supplements
Pet Treats
Litter Sales
Online Veterinary Advice
Pet Health Counseling
Prescription Diets
Details
- Year established: 2001
Highlights and features
- We offer 22 years of veterinary expertise in Southwest Florida
- Our team provides innovative telemedicine solutions through Vetster
- We combine traditional care with modern virtual consultation tools
- Dedicated to enhancing pet well-being through personalized service
- Committed to staying at the forefront of veterinary advancements
Services
Veterinary Consultations
Our veterinary consultations provide comprehensive health assessments for pets. With 22 years of experience, our team ensures accurate diagnoses and personalized treatment plans. We combine traditional in-person visits with modern telemedicine options for your convenience. This service addresses routine checkups, illness management, and preventive care for companion animals in Southwest Florida.
Telemedicine Appointments
Telemedicine appointments offer convenient access to veterinary expertise through digital platforms. Pet owners receive guidance on health concerns, medication management, and care instructions without office visits. This service complements traditional care by providing immediate support for non-emergency situations while maintaining professional veterinary standards.
Pet Boarding
Our pet boarding facilities provide safe, comfortable accommodations for dogs and cats. Climate-controlled environments ensure animal comfort during owners' travel periods. Each guest receives individual attention and monitoring by trained veterinary staff to maintain health and well-being during their stay at our Naples location.
Pet Supplements
We offer premium pet supplements to support animal wellness and disease prevention. Our curated selection includes veterinarian-approved formulations for joint health, digestion, and immune system support. Products are available for purchase with free shipping using code VYBLG for client convenience.
Prescription Diets
Specialized prescription diets address specific medical conditions in pets. We provide ProPlan veterinary formulas for managing allergies, kidney disease, and other health issues. These therapeutic nutrition plans require professional oversight to ensure optimal outcomes for pets with chronic conditions.
People
Lesli Reiff, DVM
Veterinarian
Dr. Lesli Reiff has served Southwest Florida's pet community for 22 years. After retiring from practice in 2023, she now offers virtual consulting through Vetster. She advocates for integrating telemedicine into veterinary care to enhance accessibility and support for pet owners.
Questions
What veterinary services do you offer?
We provide in-person consultations, telemedicine appointments, pet boarding/daycare, and sell prescription diets/supplements through our online store with free shipping.
Do you offer virtual veterinary consultations?
Yes, through Vetster's telemedicine platform. These appointments address non-emergency health questions and provide treatment guidance without requiring office visits.
What areas do you serve?
Primarily Southwest Florida, with physical services available at our Naples location and virtual support accessible statewide.
Are telemedicine consultations covered by insurance?
Coverage varies by provider - please check with your pet insurance company. We recommend maintaining traditional insurance for in-person emergency care.
How can I purchase pet products?
Order ProPlan foods, supplements, and litter through our website using code VYBLG for free shipping.
Reviews (7)
Jacklyn Calderon
Jun 21, 2022
Report
Very unfriendly front desk staff, nasty tone over the phone and in person. Also on par with the attitude and lack of hospitality from the vet. Every question I had for the front desk was met with a nasty short response until I explained why I was asking the question. Having to justify WHY I had any questions at all was extremely frustrating. I can only imagine how they all talk to each other there, seems like a very hostile work environment starting from the top. Went through with our first visit as well as boarding for 5 nights. Did not get any pictures the whole time my baby was there and they were ready to hand her off and push us out when I went to pick her up. I had to specifically ask how she did and how everything went. Very disappointing, will absolutely never go back.
Helen Wang
Dec 12, 2021
Report
We boarded our cat Mimi at Naples Safari Animal Hospital & Pet Resort this Thanksgiving. Linda, who works for Safari, sent us pictures of her every day, which made us feel so much better about leaving her. Mimi, who is typically not fond of strangers, let Linda cut her nails, pick her up and play with her. We have literally never seen this before, so my husband commented that Linda must be a "cat whisperer"! We are so glad we found Safari Animal Hospital, and are grateful for the "above and beyond" treatment that Linda gave Mimi!
Joan Muschiatti
May 31, 2021
Report
We love Doctor Leslie Reiff and her staff. They are very kind, compassionate and loving to the animals in their care. We are very happy with their interactions with Enzo (who we think is now about 9+ years old). Enzo, lost an eye 2 1/2 years ago, right before we rescued him. Since we adopted him, Dr. Leslie has been his Doc and sees Enzo for his regular check ups and his shots. Our Enzo has also stayed at the Naples Safari Pet Resort when we travelled to Italy for a 2+ week vacation before Covid shut down our 2020 plans. We are planning another vacation and are very comfortable leaving our Enzo in their care.
Chrissann Ruehle
May 21, 2021
Report
Our dog loves staying at the Safari! He's an older dog and needs lots of TLC. He is always happy (and smells good!) when we pick him up. We know that you all take wonderful care and treat him as part of the family. Thank you for taking care of our family member!
Alex U.
May 12, 2021
Report
Not sure how the keep the people that answer the phone and the receptionist still employed there, the sound like they hate their job, so from the initial phone call I was not very happy to go. My 2 little ones wanted to be there for her first puppy doctors visit, so I pulled them of school just for that. I knew they were not taking that many people due to covid, which is fine. I knew I had to wait outside. but I try to open the door because my little one wanted to use the bathroom, I was greeted with a "WE ARE GOING TO CALL YOU" I asked can just my little one go to the bathroom?
She said NO, WE CANT.? What is this? A 7 years old can't use the toilet? Receptionist has zero common sense, after that. if that's the way the deal with humans, will be worse for animals. Right there and then we left and now are looking for a new Vet. Loosing a potential client due too poor customer service. So bad!
She said NO, WE CANT.? What is this? A 7 years old can't use the toilet? Receptionist has zero common sense, after that. if that's the way the deal with humans, will be worse for animals. Right there and then we left and now are looking for a new Vet. Loosing a potential client due too poor customer service. So bad!
Laura Palumbo
Mar 11, 2021
Report
My Dog loves staying here! I love that he gets a bath, play time and special walks and daycare when I board him. They also take care of any vaccines or check ups.
Amanda Ferre
Nov 09, 2020
Report
Today was my first attempt to check Pet Safari. As I enter the door I was welcomed with a shout "wait outside I'm gonna go out to talk to you! We're restricting access to the building!" Not to say I did not feel welcome at all. I told the lady I wanted to check their services because I have two dogs. She said they were not doing any tours right now and I could check pictures online. I think that was a terrible way of welcoming a new client.
She was very rude and didn't seem to be interested in new clients. She lost my business right there. They shouldn't allow fear dictate how they run their business. Sad. In reply to the business answer: I tried to read all the signs at the door, but quite frankly, there were just too many. And the one that says we are to wait outside had tiny letters, I just did not see. And, your response said nothing about the rudeness of the employee, which, by the other reviews, seems to be very common and you just don't care. If she treats people like that, I don't want to imagine how my dogs would have been treated. Kindness and gentleness goes a long way!
She was very rude and didn't seem to be interested in new clients. She lost my business right there. They shouldn't allow fear dictate how they run their business. Sad. In reply to the business answer: I tried to read all the signs at the door, but quite frankly, there were just too many. And the one that says we are to wait outside had tiny letters, I just did not see. And, your response said nothing about the rudeness of the employee, which, by the other reviews, seems to be very common and you just don't care. If she treats people like that, I don't want to imagine how my dogs would have been treated. Kindness and gentleness goes a long way!