We strive to make a difference in the communities we serve. For more than 50 years, we have been the retail pet industry leader in the area of animal care with ongoing staff training programs, in-store animal husbandry systems and community service programs aimed at placing homeless pets and curbing pet overpopulation in the community. Our pet counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. To our customers who already have pets, we are dedicated to enhancing their knowledge and enjoyment of the human-animal bond.

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About

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Our pet counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. To our customers who already have pets, we are dedicated to enhancing their knowledge and enjoyment of the human-animal bond. Petland, Inc. is a privately held Ohio corporation founded in 1967.

Culture

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The Petland franchised business model is unique in a retail universe where virtually every retailer is looking for a way to remove the human element from their business. They want to create the illusion of great customer service but they attempt to do it with minimum waged, poorly trained and poorly led store associates.

Resources

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Petland generates a Marketing Planner to guide franchisees in the all-important task of marketing the business to your territory. This planner provides suggested marketing promotions, community service events and other cost-effective promotional ideas.

Training

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Petland's unique approach to specialty pet retail and the ability to separate and differentiate our stores from the big box pet stores and the smaller stores that focus on pet foods and basic supplies is achieved through the talent of the Petland franchisee and the talent of the Pet Counselors they employ.

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