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Business Details
21 Years
experience
Luxury Pet Care Services in Southlake & Rockwall, TX
Since 2005, Elite Suites has redefined luxury pet care through our innovative, expert-designed facilities. Our Gold Paw Standard ensures every servicefrom boarding to groomingprioritizes your pet's health, safety, and comfort. With two Texas locations, we combine award-winning architecture, cutting-edge amenities like private suites with Posturpedic beds, and a commitment to continuous improvement through partnerships with industry specialists.

Our mobile app enables 24/7 booking, while loyalty programs and referral incentives demonstrate our dedication to accessible premium care. Backed by years of experience and client testimonials praising our friendly staff and rescue partnerships, we maintain rigorous safety protocols and facility standards that set us apart in the pet care industry.
Services
Dog Boarding Dog Daycare Dog Grooming Dog Training Daycare Membership Mobile Booking App Loyalty Program Webcam Access Pet Partnerships Free Trial Offer
Details
  • Year established: 2005
Highlights and features
  • We offer 24/7 convenient booking through our mobile app.
  • Our facilities are designed by an award-winning architect specializing in pet care.
  • We provide a loyalty program that rewards frequent customers.
  • We partner with companies committed to pet care excellence.
  • Our team includes expert groomers with a reputation for excellence.
What people say
BEST groomers Good experience Friendly and accommodating Awesome place Winner!
Services
Dog Boarding
Elite Suites offers luxurious private suites with Posturpedic beds and color TV for dogs. Our boarding ensures comfort, safety, and personalized care. Ideal for pet owners seeking premium overnight stays for their pets.
Dog Daycare
Our daycare provides spacious exercise facilities and social playtime for dogs. Designed for fun and interaction, it's perfect for pets needing daytime activity. Includes monitored play sessions and comfortable rest areas.
Dog Grooming
The grooming salon sets the Gold Paw Standard with professional styling services. Experienced groomers ensure pets look their best with quality care. Services include bathing, trimming, and coat maintenance.
Dog Training
We offer training programs to develop well-behaved pets. Focus on obedience, socialization, and behavior correction. Trained professionals use effective, humane methods.
Daycare Membership
Membership provides convenient, unlimited access to daycare services. Benefits include cost savings and priority booking. Ideal for regular users seeking flexibility and value.
Questions
What services does Elite Suites offer?
We provide dog boarding, daycare, grooming, training, and a loyalty program with 24/7 mobile booking access.
Are there special offers available?
Yes, get the first night of boarding and next day of daycare free through our current promotion.
How can I book services?
Use our Gingr mobile app 24/7 or contact either Southlake or Heath location directly for bookings.
Do you have webcams for monitoring pets?
Yes, live webcams are accessible through our customer portal for real-time pet monitoring.
What areas do you serve?
We serve pet owners in Southlake, Rockwall, and Heath, Texas areas.
Do you offer a referral program?
Yes, our ReFUR A Friend program gives $30 rewards to both referrer and new customer.
Reviews (4)
Brilee H.
Apr 09, 2022 Report
Quinn loved it here! they sent me updates & pics throughout the day which made me feel alot better since this was my first time sending her to day care. she acted like she didnt even wanna leave when i picked her up. cant wait to take her back for her to play!
Douglas S.
Mar 03, 2022 Report
I'd give zero stars if it was an option. The haircut our labradoodle just got here is horrible. It's so choppy, uneven, holes, . Our dog has not completely comfortable yet at the groomer, so I'm certain he was restless. That can't account for all of how horrible this cut looks, but I won't deny it may have been a factor. I told them this in advanced and asked if they use an Assitant to help hold him still and settle him.

They assured me "yes." I brought a Kong with frozen wet food inside for them to use to settle him down. They assured me they would. They never used it. It got sent home full. Their options if he wouldn't settle enough would be 1) use an assistant and the Kong 2) don't cut his hair at all 3) start to cut him in the back so if he didn't settle then you could stop early and it wouldn't look ridiculous.

The option they chose (not on the list) - don't use Kong or assistant, chop hair completely uneven and with complete holes in some places and charge FULL PRICE of $102. Ridiculous. Good thing it grows back. We won't be back again.
Melissa S.
Dec 29, 2021 Report
My family adopted Miss Mabel from Operation Kindness last week and needed to find a new daycare to help socialize our new fur kid. Today was our first interview day at Elite Suites Southlake and we couldn't be happier. They gave us the step-by-step assessment and afterwards we decided since she passed the test, we would give her a few hours to meet some new fur friends. Everyone was so professional, friendly and helped us with a daycare package that made sense for us. So happy we found Elite Suites. Bravo!
Haley O.
Dec 08, 2021 Report
This place is not somewhere you want to take your dogs. The people who work here have no class. It seems to me that they just sit around all day to collect a paycheck. Elisa is not someone you want to bathe your dog AT ALL she says she washes and dries your dog but she does not she sends them without being dried and halfway washed. There is never a manager on duty so good luck if you get any resolution to your issue that you will have.

They do not take care of your dogs while they are in their care. They do not clean the kennels on a regular basis. I recommend you take your loving babies to another facility. I will be contacting the BBB to notify them of this horrid place.