Countryside Pet Supply

Love the customer service, and the products. Just all around great people to work with. I will be ordering from them again in the future.

Through these hard times countryside has been on the ball getting orders out. I have quit buying from my local farm and home stores due to always being out of stock etc. I always check countryside first when I need something for my hounds. Thanks guys for all your hard work.

In these challenging times of broken supply chains, I made the initial mistake of ordering the topical flea treatment Activyl from a different online site because they were offering a 15% discount. Like I said: What a mistake. On this other retailer's site, they stated that I'd be receiving my order in 8 to 10 (presumably business) days.

Long story short: After two weeks of my order still "pending" (they had no problem taking my payment, however) and never getting a response to my inquiry from customer service, I asked my bank to dispute the charge (which was eventually credited back to my account). I then decided to call CPS, since they have always exceeded my expectations in every regard.

Just like before, I spoke with a very pleasant CSR, who assured me that they were not experiencing any shipping delays due to the pandemic, but since the warehouse had already closed (it was late afternoon), my item wouldn't be shipped until "tomorrow." True to their word, I received an email the very next day confirming: 1. That it had been shipped; 2.

When to expect the item; 3. Link to track the package. Although the estimated delivery date was already incredibly acceptable, it even arrived two days ahead of schedule! I can't thank these personable family members and their always reliable service enough. I also won't be wasting my time with other online pet suppliers in the future because the simple truth is that CPS prices are already low. Thank you for being there for our beloved animal companions, CPS. You are not only "essential, " but unrivaled as well.

Wasted time and extreme disappointment! Ordered a scanner on-line for a dog rescue we support and order went through with the recipient's ship to address and our address for billing. The next day, since we received no shipment notification I investigated our order and found a new notation that they would not ship to an address other than the billing!

After two phone calls, I must say, "Brian" who answered my first call was very professional and kind, apologizing, but saying he couldn't accommodate fixing this because of all the fraud. I understand fraud issues, but since they could see I was calling from the billing phone number, I asked to speak to a manager. The manager had all my info., explained I could have easily purchased through Amazon without this debacle if I had known yesterday what they would do (and WHY do they accept and ask for shipping address if it has to be the same as the billing address)!

She had to check with the owner and was going to call me back.after waiting over 35 minutes, I called her back and was told they would ship to the intended recipient, but she would need to sign for it! Well, the recipient works and this did nothing to help! So, I CANCELLED the order after wasting a LOT of time. Sadly, the manager got snippy rather than being empathetic to a potential customer who understands the need to try and prevent fraud, but had done everything right on their order site and yet, a debacle!

I don't know of any secret code or being a member of facebook to allow you to order on this site. I've ordered many times with no issues. Great prices and customer service. WAY better than Pet Care RX customer service, and better pricing. Again, "WAY". I'd rather support a small business. BTW, some guy stated about buying a product that his pet's life depends on and shipping took too long. Countryside does not sell any prescription medicines, so if his pet is in that condition why didn't he take his poor pet to the vet and purchase what he needed immediately, instead of blaming a pet supply that needs to ship something to him half way across the country.

I have used Countryside Pet Supply for years for many things for many pets. The service is always helpful and pleasant and the products very fairly priced. Most importantly to me is the very rapid turn around time for getting my much needed supplies to me quickly and in great condition. The one time that I had a mix up (mostly my fault as a newly diagnosed sugar Momma), the correct supplies were send the next day. Outstanding service always. Many thanks to Heather and her team for all their efforts and kindnesses.

I order from here a lot as I have a diabetic dog. They have been so awesome getting my supplies to me quickly and they are very affordable. They have been a phenomenal help to a canine diabetes group and continue to show their compassion consistently. Their commitment to customer service, quality, compassion and social responsibility is extremely commendable.

I have been ordering from Countryside for over a year now. I couldn't ask for a better place to get my diabetic supplies for my dog from. They have great customer service and super fast shipping along with great prices. Thank you Countryside for helping my diabetic fur baby live a longer, healthier life.

Although my fur baby just passed away this month, I have used Countryside for years for both diabetic and basic pet supplies. I highly recommend Countryside to friends, family, and strangers. Amazing price, quality, and customer service; in addition to quick delivery! When my heart heals, and I own and love another pet, I will definitely be ordering from Countryside again.

I have been ordering supplies for my diabetic dog from Countryside Pet Supply on a regular basis for about 3 years. The customer services is excellent and I always receive my order very quickly. I would highly recommend Countryside Pet!

I wish I could give 10 stars! Have bought from Countryside for a long time. I have multiple fosters with issues and a senior diabetic canine. My senior feline was Hyperthyroid and Kidney Disease, so lots of meds and medical supplies needed. Through everything CSP is always there for us; best prices; best service. These days, great customer service is hard to find but CSP goes over the top to help you with questions---their staff is extremely knowledgeable about their products.

Always have discounts and coupons that really help those on a budget. I usually call my orders in and most of the time get Brandon---he is the best! They always answer their phones and I have never once been put on hold. Your order ships right away and is always packaged to perfection. THANK YOU COUNTRYSIDE! You have a forever customer from our pet family!

The people from Countryside pets are awesome! When I found out my dog had diabetes, I had no clue what I needed to take care of him. CDSI told me to call and Countryside Pets employees would take care of me. I called and was so relieved because he explained exactly what I would need to get started home testing. I was also surprised and grateful because my total bill was way lower than if I had gone somewhere else to get the supplies. Every time I have to place an order, who ever answers is very helpful. I highly recommend this store! Oh one more thing, very fast shipping!

Excellent company! Second time I ordered from CPS - both times by calling & asking CSR to not retain my card info because of all the hacking going on. On both occasions: I was connected to a friendly, accommodating professional; offered the lowest price on the internet for the original, U.S. (i.e. not a foreign knockoff) product; given free, super fast shipping (ordered on a Mon.; shipped the same day from MO; received an immediate email w/a tracking number; received the product in south FL on Wed. via USPS); products arrived safely due to perfect packaging. It doesn't get any better than that!