Business Details
48 Years
experience
Your Trusted Pet Care Provider in Sutton, MA
TLC Pet Haven has been a family-owned and operated pet care provider in Sutton, Massachusetts since 1978. Our expertise spans over 45 years of delivering comprehensive services including dog and cat boarding, professional grooming, and supervised Doggie Daycamp. We pioneered mobile grooming services in New England with our first Groom-In-Van in 1986, featured on Boston Channel 4's Evening Magazine. Our facility on Route 146 expanded in 1990 to accommodate growing demand, now employing over 30 staff members dedicated to pet well-being. We introduced Doggie Daycamp in 2005, later expanding to include three indoor arenas and luxury boarding suites.Our Cattery building offers specialized accommodations for feline guests. The founding family remains actively involved, with Bill managing mobile grooming operations, Denise teaching at Becker College, and their children contributing across grooming, kennel management, and daily operations. We serve Worcester County and the Blackstone Valley, maintaining strict health protocols and offering 24/7 care during stays. Our commitment to quality is reflected in multi-generational client loyalty and continuous facility improvements.
Services
Doggie Daycare
In-Shop Grooming
Mobile Grooming
Year-Round Boarding
Cattery Services
Details
- Year established: 1978
Highlights and features
- Family-owned since 1978 with 45+ years of pet care expertise
- Pioneered mobile grooming services in New England
- Luxury boarding suites with 24/7 climate-controlled comfort
- Experienced staff trained in canine/feline behavior and safety
- Multi-generational client loyalty with documented care history
What people say
Top notch
Outstanding care
Love it
Perfect gift
Can't say enough
Services
Doggie Daycare
Supervised daily activities for dogs in climate-controlled indoor arenas and outdoor play spaces. Staff monitor social interactions and provide enrichment exercises. Ideal for working pet owners seeking mental stimulation and exercise for their dogs.
In-Shop Grooming
Professional bathing, trimming, and styling services for all dog and cat breeds using premium products. Experienced groomers handle pets with special needs or difficult temperaments. Appointments available at our Sutton facility.
Mobile Grooming
Full-service grooming delivered to client locations in specially equipped vans. Eliminates pet stress from travel while maintaining professional quality. Available across Worcester County and Blackstone Valley.
Year-Round Boarding
Climate-controlled accommodations with luxury suites featuring TVs. Dogs receive playtime and socialization; cats stay in separate heated/air-conditioned cattery buildings. Staff provides 24/7 monitoring and care.
Cattery Services
Dedicated feline boarding in a separate climate-controlled building with studio and suite options. Includes daily litter box maintenance, fresh water, and cozy bedding. Designed to minimize stress for cats during owner absences.
People
Bill
Owner/Groomer
Co-founder managing mobile grooming operations since 1986. Provides hands-on grooming services while overseeing van fleet operations. Featured on Boston Channel 4's Evening Magazine for pioneering mobile grooming in New England.
Denise
Owner/Educator
Co-founder teaching Grooming and Kennel Management courses at Becker College. Combines daily facility management with sharing expertise through formal education programs for future pet care professionals.
Eryk
Groomer
Second-generation team member specializing in pet grooming. Trained by founders, continuing family tradition of hands-on pet care services while maintaining high grooming standards.
Marissa
Part-Time Staff
Assists with daily operations during peak periods. Combines family commitment with practical support in kennel management and customer service functions.
Ron
Part-Time Staff
Supports facility operations during high-demand periods. Works alongside family members to maintain consistent service quality across all departments.
Questions
What services does TLC Pet Haven offer?
We provide dog and cat boarding, grooming (in-shop and mobile), Doggie Daycamp, and luxury suites with 24/7 care.
How long has TLC Pet Haven been in business?
Family-owned since 1978, with our current Sutton location operating since 1990.
What are your vaccination requirements?
Pets must have current rabies vaccines. Cats require updated leukemia vaccines, with carriers not accepted.
Do you offer mobile grooming services?
Yes, our customized grooming vans provide full services at client locations across Worcester County.
What makes your Doggie Daycamp unique?
Our facility features three indoor arenas and outdoor play areas with staff monitoring for safety and socialization.
Videos
Reviews (7)
Sean W.
May 28, 2022
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Staff is great! My dogs seem to love it here. We we a little nervous bringing them anywhere after the pandemic because they were so used to being home with the family, but the staff at TLC was awesome and made the transition as accommodating for them as possible.
Taylor Norve
Apr 25, 2022
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I brought my large lab for his first groom ever and I was very happy! You can tell the staff really cares for the dogs in their care. When we walked in, he was greeted with the happiest faces and excited hellos from the caregivers - and the 5 other dogs that came in after us, they knew the dogs and the owners by name.really reassuring when dropping your pet off for the day. When I picked him up he was happy, tuckered out, and smelled amazing! His nails were filed down nice and short with rounded edges. Would definitely recommend to a friend.
Timothy Benoit
Apr 18, 2022
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Both our dogs love the environment and the staff. I recommend TLC Pet Haven to anyone who has a dog looking to get out some of it's energy or to board when you go on a vacation. Best place around. The only place I trust with my dogs.
Michael Hodgman
Mar 12, 2022
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My dog had a great time on his week's vacation there! The staff was very friendly, everything was nice and clean, all the dogs seemed to be very happy! Thank you!
Ahad
Dec 27, 2021
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I was misquoted the price of cat grooming on the phone, filled out the paperwork, and when I asked rates again as I was handing pets over, they named a much higher sum than we are used to paying twice a year. I had thought it would be convenient to have them groomed closer to home but it was a wasted trip to this practice with both cats. Wish they had been upfront on the phone.
Lissa J.
Nov 24, 2021
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Our 5th pup loves doggie daycare, playing with all her pals. And hanging with the staff - who honestly love our pups as much as we do! I've had a depressed pup, who refused to eat - TOC staff got him a burger to tempt him into eating something while he was boarded for a week. There are not enough ways to express how lovely they are!
Barbara D.
Oct 12, 2021
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My dogs love going here. When I pull in they get so excited. They do an awesome job with the grooming. They are very affordable and the staff is great!
