Business Details
23 Years
experience
Emergency
services
Your Trusted Pet Care Concierge in Carlsbad, CA
Dogs On The Run has redefined luxury pet care since 2003, offering a personalized concierge experience that connects pet parents with a curated network of elite, highly vetted professionals. Our relationship-based approach prioritizes trust, consistency, and exceptional care, moving beyond transactional platforms to build lasting relationships between families and caregivers. We specialize in creating tailored care plans that reflect each pet's unique needs, ensuring seamless routines and peace of mind for owners. With over two decades of industry leadership, we combine strategic innovation with compassionate service, maintaining rigorous standards for professional vetting, insurance, and accountability.Our Care Team model guarantees continuity through a trusted network of collaborators, eliminating last-minute cancellations while providing 24/7 support. Backed by a dedicated administrative team and proprietary technology, we deliver elevated pet care experiences grounded in integrity, transparency, and a deep understanding of both animal welfare and client expectations.
Services
Dog Walking
Pet Sitting
Dog Training
Grooming
Pet Boarding
Wedding Chaperone
First Aid Certification
Doggie Daycare
Pet Photography
Details
- Year established: 2003
Highlights and features
- We offer 24/7 personalized pet care coordination with real human support
- Our Care Teams ensure continuity through pre-vetted professional networks
- All professionals undergo rigorous accreditation including insurance verification
- Patented care matching system based on pet personality and owner preferences
- Award-winning service recognized for industry innovation and client satisfaction
Associations and certifications
- Certified Woman-Owned Small Business
What people say
Exceptional service
Genuine love for animals
Personalized care plans
24/7 communication support
Professional reliability
Services
Dog Walking
Our personalized dog walking service matches pets with experienced professionals who understand individual needs and energy levels. Each 30-60 minute session includes route customization, behavioral observation, and real-time updates with photos. Professionals maintain consistent schedules while accommodating special requirements like medication administration or leash reactivity training. The service ensures pets receive appropriate physical activity and socialization while owners maintain work-life balance.
Pet Sitting
Professional caregivers provide comprehensive in-home pet sitting with customized care plans covering feeding schedules, medication management, and enrichment activities. Overnight stays maintain household routines while offering companionship and security. All providers complete extensive training in emergency protocols and client communication. Owners receive detailed daily reports with photo documentation through our secure client portal.
Dog Training
Certified trainers deliver private and group sessions focusing on obedience, socialization, and specialized behavioral modification. Programs include puppy foundation training, advanced manners, and service dog preparation. Urban Board and Train options combine structured learning with real-world application. All training follows positive reinforcement principles while addressing specific challenges like separation anxiety or leash aggression.
Grooming
Mobile grooming services provide spa-quality care in the comfort of pets' homes. Professionals specialize in breed-specific styling, sensitive skin treatments, and stress-free handling techniques. Services include bathing, nail trimming, ear cleaning, and coat maintenance using hypoallergenic products. Groomers maintain strict sanitation protocols while prioritizing animal comfort through gradual acclimation methods.
Pet First Aid
Five-hour certification courses teach life-saving techniques for common pet emergencies including CPR, choking response, and wound management. Participants receive hands-on practice with professional mannequins and comprehensive reference materials. The curriculum meets industry standards for pet first responder training while emphasizing rapid assessment and veterinarian communication strategies.
People
April
Founder/CEO
With 25+ years strategic leadership experience, April established Dogs On The Run in 2003 combining her passion for animals and community building. She oversees organizational vision while maintaining client relationship standards.
Erika
Director of People and Culture
Bringing 25 years HR expertise, Erika develops professional growth programs after starting as a field caregiver. She specializes in cultivating compassionate service cultures within pet care industries.
Maddy
Director of Operations
With decade luxury customer service experience in cosmetics, Maddy manages operational excellence while ensuring personalized care delivery across all service areas.
Elyce deBrown
Business Integrator
Fifteen-year operational leader ensures seamless backend systems support frontline care. Her strategic oversight maintains service consistency while scaling organizational capabilities through process optimization.
Yoshi
Chief Pet Officer
Emotional support animal turned executive team member, Yoshi oversees office morale and taste-testing operations. Promoted to CPO in 2021 for exceptional companionship contributions.
Questions
How do you match pets with caregivers?
Our concierge team uses detailed intake assessments to match pets with pre-vetted professionals based on personality, energy level, and specific care requirements.
Are services available outside regular business hours?
Yes, we provide 24/7 emergency support and overnight care through our network of dedicated professionals.
What safety measures do you implement?
All professionals undergo background checks, insurance verification, and emergency protocol training to ensure pet safety and client peace of mind.
Can I request specific service providers?
Clients may select preferred professionals from our network based on experience, availability, and compatibility with their pet's needs.
How do you handle special medical needs?
Our caregivers receive specialized training for administering medications, managing chronic conditions, and recognizing emergency health situations.
What service areas do you cover?
We operate in multiple states including California, Arizona, Colorado, and Texas with expanding regional networks of qualified professionals.
Reviews (5)
Gerri Beth B.
Jun 25, 2022
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WOW! Soooo happy that I found this great place! After rehabbing Eli, my huge labradoodle, he now has more energy than I do! hahaha. His previous two dog runners moved out of the area and the company they worked for was unable to locate another runner in my area.then I found DOGS ON THE RUN! whoohoo.it was super easy to communicate/connect with them initially and VERY soon after I did.they had someone in my area (thanks Daniel!) reach out and meet me and Big Dog. I think within days! Great customer service and attention to our needs/wants. We developed a schedule immediately. Thank you so much!
Melissa M.
Jun 24, 2022
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I started using Dogs on the Run over three years ago when I was originally traveling for work. Lauren is my preferred petsitter. I could not be more pleased with how Lauren takes care of Big Guy when I am gone! She is patient and loving with him, puts up with his 18 year old foibles and issues, and I feel that she takes care of him as if he were hers. She is always flexible, which given this last trip being cut short due to my illness, I greatly appreciate.
She is the consummate professional petsitter, treating my home with respect, and always following my instructions and wishes. I am always confident that my pets will be cared for as if they were her own when I entrust them to her care. Plus, I love the pictures and report she send with each visit. They always brighten my day wherever I am! I highly recommend Dogs On The Run!
She is the consummate professional petsitter, treating my home with respect, and always following my instructions and wishes. I am always confident that my pets will be cared for as if they were her own when I entrust them to her care. Plus, I love the pictures and report she send with each visit. They always brighten my day wherever I am! I highly recommend Dogs On The Run!
Entourage S.
Jun 24, 2022
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We have been using Dogs on the Run for Years! For our recent trip, we had Leslie come to take care of our old (14-1/2 year old) dog and our 2 kitties. Leslie was awesome! Very professional and concerned about our fur babies. She was great with communicating with us, providing photos and details about each pet. Dogs on the Run is my go to pet sitting service while we are away. they have a very good thing going! Thank you!
Jenny L.
Jun 16, 2022
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Sophia was amazing at watching our little Nugget while we were in Carlsbad for vacation! Some activities we couldn't take him to so we found Dog On the Run and they had a great deal on pricing so it wad the obvious choice. Sophia was so sweet and made sure to give us updates throughout the day with pictures of our baby to make sure we felt comfortable and secure. Loved the service, communication, and kind team!
Nitzan S.
Jun 15, 2022
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I had to leave my rescue dog for the first time since i got her for a 4 night/ 5 day work trip. I was worried she would regress to some of her earlier anxious behavior, but she bonded with her sitter Christa and i received lots of photos and updates that helped me worry less about her and focus on work. Bonus was that my apartment looked exactly like i left it.
