Business Details
18 Years
experience
Professional Pet Sitting & Dog Walking in Denver, CO
Since 2008, Gentle Hearts Pet Sitting has provided professional, compassionate pet care services to Denver residents. Our locally owned business specializes in at-home pet sitting and private dog walks, ensuring pets maintain their routines in familiar environments. With over 15 years of combined experience, our team prioritizes safety, reliability, and personalized attention. We are fully insured and bonded, offering 365-day service with flexible scheduling options. Our commitment to transparency includes clear pricing, detailed service descriptions, and responsive communication.By focusing on individualized care, we address separation anxiety, medical needs, and daily exercise requirements. Our proven processesfrom mandatory meet-and-greets to detailed visit documentationensure pet owners' peace of mind. We maintain rigorous professional standards through continuous training and client feedback integration. Our local expertise covers Denver's specific neighborhoods, enabling tailored service delivery. This combination of experience, accountability, and community focus establishes us as trusted partners in pet care.
Services
Pet Sitting
Dog Walking
Overnight Stays
Potty Breaks
Daily Email Updates
Medication Administration
Holiday Services
Details
- Year established: 2008
Highlights and features
- We offer personalized care from experienced, bonded professionals
- Our 365-day service includes holiday availability with advance notice
- Mandatory meet-and-greet ensures pet-owner compatibility
- Transparent pricing with no hidden fees
- Daily email updates available for owner peace of mind
What people say
Reliable care
Experienced staff
Personalized attention
Peace of mind
Pet-friendly approach
Services
Pet Sitting
Professional pet sitting services with customized visit schedules. Our trained caregivers provide feeding, medication administration, playtime, and litter box cleaning. Available for single visits up to multiple daily check-ins, with options for email updates during owner travel. All visits include personalized attention to maintain pets' routines.
Dog Walking
Private, scheduled dog walks and potty breaks during work hours. Options include 15-45 minute visits with flexible timing for single or multiple dogs. Walks focus on bathroom needs, light exercise, and anxiety reduction through consistent routines. Available Monday-Friday with weekend options requiring advance notice.
Overnight Stays
Extended overnight pet care for anxiety-prone animals. Services include evening and morning potty breaks, feeding, and companionship. Available in 8-12 hour increments with optional mid-day check-ins. Requires prior scheduling and consistent walk arrangements for new clients. Ideal for pets needing constant supervision.
Meet & Greet
Mandatory introductory meetings to establish care protocols. Includes pet introduction, home tour, and care instruction review. Primary owner meeting costs $10 while additional sitter-specific meetings are $15. Ensures seamless service delivery through detailed documentation and relationship building before first visit.
Cancellation Policy
Flexible cancellation terms with 24-hour notice required for standard visits. Major holiday cancellations need two weeks' notice. Full charges apply for unnotified cancellations. Last-minute scheduling incurs $10 fees. Policy balances client flexibility with caregiver schedule management for reliable service delivery.
People
Luke
Co-Owner
Co-founder with 15+ years in pet care. Oversees client relations and service quality. Conducts initial meet-and-greets and specializes in anxiety-reduction protocols for pets.
Carol
Co-Owner
Co-founder managing daily operations and staff training. Focuses on client communication and customized care planning. Ensures consistent service delivery across Denver's service areas.
Questions
What services do you offer for pet owners?
We provide pet sitting, private dog walks, overnight stays, and medication administration. Services include daily visits with flexible timing and customized care plans for Denver pets.
How do I schedule pet care services?
Complete our online form, then attend a mandatory meet-and-greet. Existing clients can use our portal for scheduling with 24-48 hour notice required for most services.
Are your services available on holidays?
Holiday services require advance notice and are prioritized for established clients. We recommend booking holiday care at least one month in advance for guaranteed availability.
What happens during a pet sitting visit?
Visits include feeding, water refreshment, playtime, potty breaks, and litter box cleaning. Caregivers provide medication administration as instructed and offer personalized attention to reduce separation anxiety.
Do you care for pets with special needs?
Yes, we accommodate pets requiring medication, special diets, or mobility assistance. Our trained caregivers follow detailed instructions provided during the meet-and-greet consultation process.
What are your cancellation policies?
Cancel with 24 hours' notice to avoid fees. Holiday cancellations require two weeks' notice. Full charges apply for unnotified cancellations. Last-minute scheduling changes incur $10 fees.
Reviews (4)
Wani Young
Jun 11, 2022
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Gentle Hearts is amazing. We've been using them for the past three years and always feel at ease leaving our three dogs in Luke's hands. Taking care of three dogs is definitely a handful and I appreciate the updates I get from Luke when we are out of town. I can't thank them enough for all the love and care they've shown to our fur babies!
Jordan Vanvalkenburg
Feb 06, 2022
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Could not ask for a better, more professional group of people to look after your four legged friends. Carol is absolutely incredible and the love they have for your pets is undeniable. Daily updates with pictures helps put your mind at ease and I could not ask for better communication. My dogs usually get anxious anytime I leave for more than a few hours, but now I think they are looking forward to the next time I leave town. Cannot thank you enough.
Samantha
May 08, 2021
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Luke, Carol and the entire Gentle Hearts team have taken great care of my older kitty for more than a year now. They are very reliable and affordable. I especially like that my kitty is taken care of by the same few people every time, unlike Rover where you are often given someone new every time. Happy to support a local business where we all feel like neighbors. Highly recommend!
Tiffany Melcher
Dec 28, 2020
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Don't waste your time with Wag and Rover where you have no idea who is going into your house and what they do to your fur babies. These guys at Gentle Hearts are truly good people that will love your doggos and treat them like their own. One of my little ones is a rescue that wouldn't let anyone touch him or take him out until I found Luke and Carol. Now he eats treats out of Carol's palm. They also do things like bring in your packages and move your tomatoes to safety before a hail storm (first hand experience). I'm so thankful I found them!
