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Business Details
27 Years
experience
Your Trusted Pet Boarding & Daycare Center in Chittenango, NY
At Critter Sitters, we provide a safe, nurturing alternative to traditional pet boarding, ensuring your dogs receive reliable, loving care when you're away. Established in 1999, our service combines decades of hands-on experience with a deep understanding of canine needs to create an environment where pets thrive. Our facility features climate-controlled boarding spaces and expansive outdoor play areas designed to promote physical health, socialization, and mental stimulation.

We prioritize transparency, maintaining rigorous sanitation standards and offering personalized attention to accommodate individual dietary and medical requirements. With a proven track record of trust built through referrals and positive client experiences, we remain committed to delivering exceptional care rooted in professionalism, integrity, and a genuine passion for animals.
Services
Dog Boarding Doggie Daycare Pickup Service Drop-off Service Pet Socialization
Details
  • Year established: 1999
Highlights and features
  • We have served Central New York since 1999 with referral-based trust.
  • Our facility offers climate-controlled boarding with vet-grade sanitation.
  • Structured outdoor play promotes canine physical and social development.
  • Experienced staff provides personalized care for special needs pets.
  • Consistently praised for reliability and exceptional pet engagement.
What people say
Loves the interaction So excited to go Well-cared for Peace of mind Amazing staff
Services
Dog Boarding
Our in-home boarding service provides a safe, comfortable environment with three dedicated rooms featuring air purification, vet-grade sanitation, and climate control. Dogs receive personalized care while socializing with daycare pets during structured playtimes. Each guest enjoys crates, beds, and rubber-matted flooring for optimal comfort and safety.
Doggie Daycare
Five specialized outdoor play yards promote physical activity and social development through breed-specific enrichment activities. Structured routines and expert supervision ensure safe, harmonious interactions while building canine confidence and social skills. Services include morning pickup and afternoon drop-off within our coverage area.
Questions
What pet services does Critter Sitters offer?
We provide dog boarding, daycare, and transportation services with customized care plans for special needs pets.
Are reservations required for boarding services?
Yes, we require advance bookings with an initial consultation to ensure compatibility with our pack environment.
Do you accommodate pets with special medical needs?
Our staff administers medications and accommodates dietary requirements with prior arrangement and veterinary documentation.
What are your holiday service policies?
We operate during most holidays with a $30 premium charge for boarding services on designated dates.
How do you ensure pet safety during playtime?
Our trained staff uses structured commands and designated play areas to maintain safe, supervised social interactions.
Videos
Reviews (6)
Tiffany Gentry
Jun 26, 2021 Report
Best place to send our son for some love and exercise. He is a name not a number. Staff is so caring and educated in "dog language". We call this his School not Daycare. He learns so much here.
Cassidy Phillips
Nov 02, 2020 Report
I've never left a review in my life but I feel obligated to leave this one! We dropped my dog off to try his first day of day care and we asked if we should just do a half day since he was new. They assured me he would be fine for a full day but would call if there were any issues. Unfortunately when we picked him up our dog was in severe pain and couldn't walk. All four feet were completely raw and bleeding.

I called to ask them how this happened and they said it's completely normal and just put some ointment on it. After several hundred dollars at the vet and numerous trips, taking days off of work, our dog is still having issues 4 months later. I never contacted them about the vet bills because I blamed myself for not doing enough research about the place, but to make matters worse they called me a month later asking for me to pay for my session, when we had actually paid more than we needed so we didn't have to pay 'next time'. Luckily they were able to recall we paid already. There certainly won't be a next time, please think twice before sending your dog here.
Charlene Wolak
Apr 16, 2020 Report
My dog has a better vacation than we do when he goes there. His last visit he cried all the way home. He loves being there with all the others and gets to live an all out free dogs life! No worries about Marley while we are away.
R. Jb
Feb 11, 2020 Report
Dropped off my dog for boarding for 3 FULL days. Thank goodness I had a carpenter working at my house because I was out of town until late that night. Carpenter called and said the dog was home by 9 am on the last day when I would not be home til late evening. My dog hates riding in the car now due to the horrible overcrowded and unsafe critter transport. Without my permission she tried to trim my dog's nails and my dog has very long nail beds. Noticed that she trimmed 2 nails to stubs and I know they must have bled like crazy so she stopped at just 2 nails. Staff told me that dog fights are increasingly common. Way too many dogs to be cared for safely. Just a few of many issues over several years. Never again. I love my Rover caretakers.
Rob Lorraine
Nov 28, 2019 Report
One of the few boarding facilities that actually understands dogs. They have acres for your dog to run around. Every time I picked up my dog she was happy and tired. The pack formations there quelled her fear of the water and she actually swims now. Couldn't recommend enough to anyone with a medium sized to big dog.
Brien Durkee
Oct 11, 2019 Report
We have left our dogs at Critter Sitters on several occasions. Our dogs got BORDETELLA FROM STAYING HERE. WOULD NOT TRUST THE staff are horrible. The DOGS WERE NOT FED AND HAD NO WATER last time we went there. Your dog's are not taken care of at Critter Sitters. DO NOT PUT YOUR DOG AT RISK TO STAY THERE!