Business Details
23 Years
experience
Emergency
services
Trusted Pet Sitting & Dog Walking Services in West Chester, PA
PetCare Group has been dedicated to providing exceptional pet care services since 2003, offering peace of mind to pet owners in West Chester, PA, and surrounding areas. Founded by Jenna Louis, our team of over 20 experienced pet sitters and dog walkers delivers personalized, reliable care tailored to each pet's unique needs. We specialize in in-home visits, including dog walking, cat care, overnight stays, and specialized services like medication administration and pet waste removal.As an insured and bonded company, we prioritize safety, transparency, and communication, providing daily updates with photos to keep owners informed. Recognized with awards such as The Philadelphia Inquirer's Neighbors Choice Award, we combine decades of hands-on experience with a deep love for animals to ensure pets receive compassionate care in their own environment.
Services
Pet Sitting
Dog Walking
Overnight Care
Dog Training
Pet Concierge
Medication Administration
Waste Removal
Home Services
Cat Care
Emergency Visits
Details
- Year established: 2003
Highlights and features
- We offer 24/7 emergency pet care services with guaranteed availability.
- Our insured and bonded team follows strict safety protocols for home visits.
- Experienced sitters trained in medication administration and special needs care.
- Daily photo updates and real-time communication for owner peace of mind.
- Award-winning service recognized by Philadelphia Inquirer and Main Line Today.
What people say
Daily photo updates
Special needs expertise
Last-minute availability
Medication administration
Stress-free vacations
Services
Pet Sitting
Our professional pet sitters provide daily or overnight visits in your home, ensuring pets receive personalized attention, feeding, exercise, and medication administration. We maintain consistent routines to minimize stress while offering playtime and affection. Each visit includes detailed updates with photos to keep owners informed about their pet's well-being and activities.
Dog Walking
Customized dog walking services include midday breaks, vigorous runs, and scenic hikes tailored to your pet's energy level. Our trained walkers handle leash obedience, provide bathroom breaks, and ensure safe neighborhood exploration. Clients receive real-time updates about their dog's activity level and behavior during each visit.
Overnight Care
Overnight pet care maintains your pet's comfort in their home environment with extended companionship, feeding schedules, and medication management. Our caregivers stay in your home to provide continuous monitoring, emergency response, and personalized attention for pets requiring special attention or recovering from surgery.
Dog Training
Our certified trainers offer on-leash obedience, off-leash training, and behavior modification programs. Sessions focus on improving communication between pets and owners through positive reinforcement techniques that address specific behavioral challenges while strengthening the human-animal bond.
Pet Concierge
This service coordinates comprehensive pet care solutions including adoption guidance, veterinary appointment scheduling, and customized care plans for exotic animals or pets with complex medical needs. Our team provides expert recommendations to address unique pet care requirements beyond standard services.
People
Jenna Louis
Founder
Jenna Louis established PetCare Group in 2003 with 20+ years of animal care experience. She leads a team of 20+ certified pet professionals, maintaining high service standards while personally handling complex client cases and staff training programs.
Questions
What services does PetCare Group offer?
We provide pet sitting, dog walking, overnight stays, cat care, medication administration, waste removal, and home services like mail collection. Our team also offers specialized care for senior and special needs pets.
Are your services available 24/7?
Yes, we offer 24/7 pet care services including emergency visits, overnight stays, and holiday support to accommodate unexpected schedules or urgent needs.
How do you ensure pet safety?
All team members are insured and bonded. We conduct meet-and-greets to assess pet needs, maintain strict communication protocols, and follow customized care instructions provided by owners.
Can you care for pets with special medical needs?
Yes, our experienced team administers medications, manages post-surgical care, and handles specialized feeding requirements. We've successfully supported pets with epilepsy, mobility issues, and chronic conditions.
How are service prices determined?
Pricing depends on service duration and pet count. Basic 20-minute walks start at $20, with hourly rates ranging from $40–$120 for extended services like hiking trips or multi-pet care.
What service areas do you cover?
We serve West Chester, Kennett Square, Downingtown, Exton, Chadds Ford, Glen Mills, and Malvern. Contact us to confirm availability for specific locations.
Reviews (6)
Kathy Fuertes
Jun 17, 2022
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PetCare Group took wonderful care of my shy, nervous pup. They sent pictures after every walk which assured me that she was comfortable. I will definitely continue to use their services when I am away.
Julie Simek
Jun 04, 2022
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We had a great experience using PetCare Group while on vacation. They sent email updates every day with detailed notes on how our pets were doing and included photos. Our sitter was very knowledgeable about pet behaviors and spent time playing with the pets at each visit. We highly recommend them.
Jim Riley
May 25, 2022
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Had a great experience with PetCare Group! With short notice to schedule sitting for our two dogs, Jenna was very accommodating and followed our instructions perfectly as well as took care of a minor emergency. I'll definitely be calling PetCare Group back again - THANK YOU!
M. Sharp
May 05, 2022
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Petcare Grouphas been a god sent. My golden retriever would pull terrible when I walked him and I just didn't have the time to walk him as much as he needed. I tried a few different places and they could not handle his strength. Randy at PetCare was absolutely the best! Duke loves him and now I have a dog that I am able to walk. I still use Randy for daily walks because it is so important for Goldens to have exercise every day and I just don't have the time. Pet Care is a wonderful service.dependable and caring. I can call the day before and someone will be here to walk Duke.
James Handy
Apr 20, 2022
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I was very nervous leaving my pandemic kitties for a week for the first time having never used a per care service before. PetCare did a great job and was very responsive to any emails I sent them. I liked that they sent an email after each time they came. Fully recommend them and will use them again.
Susan Bogusz
Apr 13, 2022
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We used PetCare to watch our cat last summer for a week and we were extremely pleased with the service. We received daily emails on how our cat was doing. We offered to bring our cat's litter box up from the basement to make it more convenient for the pet sitter, but she insisted that we should not do anything to upset our cat's routine which I found very thoughtful and reassuring. I definitely plan on using them again this summer.
