Business Details
Trusted Pet Boarding & Daycare in Indian Trail, NC
At Charlotte Kennels, we are dedicated to providing personalized care and attention to ensure your pet's comfort and happiness. Our mission is to offer a safe, supervised environment where pets receive constant interaction and monitoring, giving owners peace of mind during their absence. With over two decades of combined experience, our team specializes in canine and feline boarding, doggie daycare, and professional grooming. We maintain rigorous health and safety protocols, including vaccination requirements and daily health evaluations, to protect all pets in our care.Our facility features climate-controlled suites, outdoor play areas, and specialized accommodations for pets with unique needs. We prioritize transparent communication, offering daily updates and photo reports to keep owners informed. Our commitment to excellence is reflected in our competitive pricing, flexible reservation options, and partnerships with local veterinarians for emergency care. By focusing on individualized attention and maintaining high standards of cleanliness and supervision, we strive to make every pet's stay enjoyable and stress-free.
Services
Canine Boarding
Doggie Daycare
Feline Boarding
Pet Grooming
Special Needs Care
Holiday Boarding
Medication Administration
Playgroup Supervision
Health Monitoring
Pet Transportation
Highlights and features
- We offer 24/7 personalized updates during your pet's stay
- Our staff maintains a 10:1 supervision ratio in daycare
- Specialized handling for pets with anxiety or aggression issues
- Climate-controlled suites with individual outdoor access
- Partnerships with local 24-hour veterinary hospitals
What people say
Wonderful staff
Peace of mind
Clean facilities
Responsive to check-ins
Enjoy their time
Services
Canine Boarding
Our canine boarding provides secure, climate-controlled suites with daily outdoor access. Each 4x6' indoor space includes a Kuranda cot and stainless steel water bowl. Pets receive four 15-20 minute potty breaks daily, either individually or with family pets. We accommodate special dietary needs with owner-provided food and administer medications for $2 per dose.
Doggie Daycare
Doggie daycare features supervised playgroups with a 10:1 staff ratio. All dogs receive an evaluation before group play. Packages include full-day, half-day, and multi-day passes. Each session includes outdoor playtime and personalized report cards with photos. We maintain separate playgroups for energetic and calm dogs to ensure safe socialization.
Feline Boarding
Our cattery offers sunny, dog-free accommodations with ceiling-to-floor windows and bird feeders. Each kitty condo includes fleece-lined bedding and daily litter changes. We require rabies and feline distemper vaccinations. Owners must provide food from home, with specific labeling instructions for kibble and canned food to prevent dietary mix-ups.
Pet Grooming
Professional grooming services include bathing, nail trimming, ear cleaning, and coat maintenance. Our staff uses high-quality products and examines pets' skin for abnormalities during sessions. We groom all breeds without tranquilizers, focusing on positive reinforcement. Additional services include anal gland expression and paw pad hair trimming for pet comfort.
Special Needs Care
We provide specialized care for pets with anxiety, aggression, or medical needs. Our lockdown procedure allows safe handling of aggressive dogs through external feeding systems. Pets requiring medication receive twice-daily administration. We maintain partnerships with local 24-hour veterinary hospitals for emergency care and offer individualized playtime sessions for pets needing extra attention.
People
Dylan Armstrong
General Manager
Dylan Armstrong brings extensive animal care experience to Charlotte Kennels. He developed relationships with daycare dogs through daily interactions and contributes to local animal welfare through Humane Society volunteer work. His technical skills complement his passion for pet care.
Audrey Crowley
Manager, Groomer
Audrey Crowley manages daily operations with 20 years of kennel experience and 35 years as a professional groomer. She ensures quality care while maintaining attention to detail. Her background includes animal husbandry and facility management, contributing to our high service standards.
Skylar Buffington
Assistant Manager
Skylar Buffington supervises staff with expertise in dog behavior and care. She maintains strong relationships with regular clients and trains new employees in our protocols. Her hands-on approach ensures consistent service quality across all pet care activities.
Gabby Castaneda
Shift Leader
Gabby Castaneda coordinates shift operations with practical experience in animal handling. She implements training programs for new staff and maintains facility standards. Her background includes veterinary assistant training and animal rescue work.
Morgan Gault
Shift Leader
Morgan Gault combines medical expertise with pet care experience. She manages client communications and implements health protocols. Her background in healthcare administration enhances our ability to provide professional medical support for boarding pets.
Questions
What services does Charlotte Kennels offer?
We provide canine and feline boarding, doggie daycare, professional grooming, and specialized care for pets with special needs. Our services include medication administration and emergency veterinary referrals.
What are your vaccination requirements?
Dogs need DHLPP, Bordatella, and rabies (for pets over 4 months). Cats require rabies and feline distemper. Written proof must be submitted before boarding or daycare participation.
Can aggressive dogs stay at your facility?
Yes, we have specialized handling procedures for aggressive dogs using external feeding systems and separate housing to ensure safety while maintaining proper care standards.
How do you handle pet medications?
We administer medications twice daily for $2 per dose. All medications must be in original containers with clear labeling including pet name, dosage, and administration frequency.
What should I bring for my pet's stay?
Please provide food in labeled ziplock bags, medications in original containers, and any comfort items like toys. We supply bedding, water, and food bowls for all guests.
Do you offer holiday boarding?
Yes, we accept holiday reservations with a 25% deposit. The deposit is refundable up to two weeks before the holiday. Additional fees apply for holiday pickups during closed hours.
Videos
Reviews (7)
Sean Mears
Apr 19, 2022
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Charlotte Kennels does a great job taking care of my dogs. It means so much to be able to get away and actually RELAX, knowing your dogs are in good hands. Their staff is friendly and incredibly knowledgeable. I've boarded at other kennels in the past and worried the entire span of my vacation, wondering if my dogs are OK. With Charlotte Kennels, the only thing I worry about is if my dogs are going to want to come home. Seriously, they really enjoy their time there. Scheduling is easy, and their rates are very reasonable, especially considering the level of service they provide.
Sara N.
Apr 10, 2022
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We had to use this place because our go-to pet hotel and everywhere else was fully booked. They didn't have the size kennel we had agreed on when we first booked and the girl working the day we dropped off had 0 customer service skills and was not helpful. We were not impressed with this place and felt so bad leaving our 2 kitty girls here. Would not recommend for cat boarding.
Lee Flowers
Sep 06, 2021
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My Goldendoodle Stone learned how to be part of a pack during his grooming and doggy daycare as a pup. He was lovingly groomed by Audrey and looked after so well as a senior dog. Love the staff, Audrey the groomer and Charlotte Kennels. He had 12 years of a good life that was enriched by his time at Charlotte Kennels. Would highly recommend.
Holly Wirth
Apr 30, 2021
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I've boarded my pups with Charlotte Kennel for almost 2 year. When I did a tour of the facilities, it was immaculate! I like the fact that it's located with woods in the back so the pups have a good outdoor area to run around. Everyone who works at CK has always been extremely nice and you can tell they love animals. This is a great local, small business to support and small businesses need our support more than ever!
Carrie Futral
Mar 08, 2021
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Charlotte Kennels is absolutely the best! I have boarded our dogs there for the past 14 years. Our dogs loved being there and I always feel confident that they are in good hands when I drop them off. The facility is very clean, the staff courteous and helpful, and the grooming staff is first-rate. I would highly recommend their day care program as well.
M. Graham
Feb 25, 2021
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The staff at Charlotte Kennels are simply amazing. They are very friendly and will take the extra time to go above and beyond for you. They are professional and thorough, ensuring all of your questions are answered. I know that all of the pets are well cared for and that is a huge relief as a pet owner. I highly recommend you stopping by and giving them a chance you won't regret it!
Nicole Tabatha
Dec 10, 2020
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Everyone here is so great and helpful. My dog is a 140lb Mastiff/German Shepherd and very cage aggressive but they do wonders with him. They are very accommodating and reasonably priced. Its so nice to have a place where I don't have to stress while he is there. I know he is in good hands. Thank you guys for everything. Best boarding in NC!
