Business Details
23 Years
experience
Emergency
services
Your Trusted Pet Care Solution in Normal, IL
At K-9 Country Club, we approach pet care as both a privilege and a responsibility, prioritizing the safety, comfort, and emotional well-being of every animal entrusted to our care. Founded in 2003 and expanded with the acquisition of Paradise Pet Hotel & Day Spa in 2024, our facilities in Normal and Bloomington, Illinois, offer daycare, boarding, and grooming services designed to meet the diverse needs of pets and their owners. Our team includes certified professionals like Casey Toliver, a dedicated Certified Veterinarian Technician with over a decade of experience, who ensures premium animal care while maintaining open communication with clients. We provide separate play areas for small and large dogs, 16 play runs with shaded outdoor spaces and seasonal wading pools, and temperature-controlled environments for year-round comfort.Our mission extends beyond pet care to include community enrichment and continuous professional growth within the industry. With two locations operating since 2003 and 2004 respectively, we combine extensive experience with modern facilities to create a welcoming environment where pets feel like family. Our commitment to quality is reflected in our structured socialization programs, health-conscious practices, and attention to special needs pets, ensuring every guest receives personalized care in a safe, engaging setting.
Services
Daycare
Boarding
Grooming
Nail Trims
Baths
Details
- Year established: 2003
Highlights and features
- We offer separate play areas for small and large dogs with 16 dedicated play runs.
- Our certified veterinary technician provides expert animal care oversight daily.
- We maintain climate-controlled facilities for year-round pet comfort and safety.
- Our team has over 20 years combined experience in professional pet care services.
- We provide special accommodations for geriatric and special needs pets.
Services
Daycare
Our daycare program provides structured socialization and exercise for dogs in separate small and large dog areas. With 16 play runs including shaded outdoor spaces and seasonal wading pools, pets enjoy safe, supervised interaction that prevents destructive behavior and promotes mental stimulation. The facility maintains strict safety protocols and temperament-based grouping to ensure positive experiences for all guests.
Boarding
Our boarding service offers climate-controlled accommodations with multiple run sizes and outdoor access. Special needs pets receive quiet area placements while all guests enjoy group play sessions. Rates include daily exercise, though we recommend departure baths for optimal cleanliness. Reservations require vaccination records and advance booking during peak periods like holidays.
Grooming
Professional grooming services include bathing with hypoallergenic products, breed-specific haircuts, and nail trimming. Our groomers address matting issues with specialized tools while maintaining skin health. Prices vary by breed and coat condition with pre-approval required for complex cases. We use natural, organic shampoos to ensure gentle care for pets with sensitive skin.
People
Jackie Heikes
Co-Owner
With extensive experience in pet care operations, Jackie Heikes co-owns K-9 Country Club and Paradise Pet Hotel & Day Spa. She focuses on maintaining high service standards across both locations while implementing industry best practices for animal welfare and client satisfaction.
Benard Bleem
Co-Owner
Dr. Benard Bleem, DVM, co-owns the facilities with Jackie Heikes. His veterinary expertise informs operational decisions regarding animal health protocols, staff training programs, and medical emergency preparedness across both pet care locations.
Casey Toliver
Certified Veterinarian Technician
CVT Casey Toliver oversees daily animal care operations since 2008. With formal training from Vet Tech Institute, he manages health monitoring, client communication, and specialized care requirements while maintaining professional affiliations with local animal rescue organizations.
Questions
What vaccination records are required for services?
Dogs need Distemper, Parvo, Rabies, Bordetella (every 6 months), and Influenza. Cats require Rabies and FVRCP. Records must be current before any service begins.
Do you offer after-hours emergency care?
We provide an emergency text line for urgent pet health issues outside regular business hours at 309-830-6443.
Can I request a specific groomer?
Yes, we accommodate groomer requests when scheduling appointments. Please specify your preference at booking to ensure availability.
Are there holiday boarding requirements?
Major holidays require a 50% non-refundable deposit unless canceled 10 days prior. This includes spring break, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas periods.
What play supervision methods do you use?
Our staff supervises playgroups by size, age, and temperament. We maintain 16 play runs with separate areas for small dogs and climate-controlled environments for safe, structured socialization.
Reviews (6)
Ashiya Ramsey
Jun 08, 2022
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I have never wrote a review for a place, ever. I just usually rate 5 stars if the business was good. However, my dog boarded here for the first time- thinking the 5 stars and reviews looked good, my dog came home distraught, using the bathroom (as a completely potty trained dog), anxious, and just not himself. While trying to figure out why this was, we were told "he might just be upset that we left him" my dog has boarded other places, never came back this way.
I'm not gonna type too much more because it took a lot for me to even type this because as upset as I am about the care my dog got while I was gone, which was NONE. You're paying 27.50 to get the most terrible treatment and then they have another "VIP boarding option" like it's a good thing that their facility gives you the option of bad and good treatment. All dogs should be treated the same, if you are going to run a program, commit yourself to caring for the dogs we trust you with. I will never recommend or go back to this place.
I'm not gonna type too much more because it took a lot for me to even type this because as upset as I am about the care my dog got while I was gone, which was NONE. You're paying 27.50 to get the most terrible treatment and then they have another "VIP boarding option" like it's a good thing that their facility gives you the option of bad and good treatment. All dogs should be treated the same, if you are going to run a program, commit yourself to caring for the dogs we trust you with. I will never recommend or go back to this place.
Heather W.
Mar 12, 2022
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Adopted our dog from the humane society, and received a free grooming from K-9 Country Club. Easy to set up the appointment, and a helpful staff who answered all of my questions. I LOVE our baby girls haircut, and the groomer Jessica even recommended some products to use between cuts. They give you an update on how the cut went along with tips and such. We'll definitely be going back! :-
Jennah Asbell
Mar 11, 2022
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This review is coming from a very over the top dog mom! I have been using K9 Country Club for daycare 1-2 times a week for the past year and have been very satisfied! Last week I took Nova there for boarding for the first time and was VERY nervous about it since it would have been Nova's first time away from us since we adopted her! Everything went smoothly! I was updated by text (special requested that) by Haley everyday with pictures and videos!
It was so nice to see nova so happy and enjoying her time there! I will definitely board her there again when needed! I highly recommend them for daycare and boarding! If I can trust Nova with them you can surely trust your animals there with them as well!
It was so nice to see nova so happy and enjoying her time there! I will definitely board her there again when needed! I highly recommend them for daycare and boarding! If I can trust Nova with them you can surely trust your animals there with them as well!
Kimberly G.
Feb 23, 2022
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Our dog loves going here for daycare. He gets so excited in the morning when we head to daycare and the staff is so friendly. They greet him immediately, you can tell they take good care of him. He is always tired and happy when he comes home so you know he had a full day playing with his doggy friends. We feel very safe leaving our dog Riker at K-9 country club and highly recommend them for doggy daycare.
Annie Pusa
Feb 18, 2022
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K-9 Country Club is an amazing organization and has given my pup, Auggie, so much social experience. As a full-time student I was hoping to find a organization that would work well for my schedule and resources and K-9 Country Club checked all my boxes. The staff always is professional and greets Auggie by name every time he RUNS through the door. I could not recommend this place enough!
Anja Blija
Jan 27, 2022
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I've been taking my dog to K9 for almost a year now and this place is the absolute BEST! My dog is always so excited when we pull into the parking lot so I know he loves it there too! Jessica always does a great job grooming and even sends me pictures throughout the groom to make sure everything looks good to me. I love that they are strict with the vaccine requirements for all of the dogs as it makes me feel more at ease letting my dog be around so many others.
Every single staff member is friendly, caring, and responsive to any requests I have had. K9 is the best place to bring your dog for any daycare, boarding, or grooming needs and it is worth every penny!
Every single staff member is friendly, caring, and responsive to any requests I have had. K9 is the best place to bring your dog for any daycare, boarding, or grooming needs and it is worth every penny!
