Business Details
20 Years
experience
Your Pet's Home Away From Home in Elma, NY
Founded in 2006, Country Comfort Inn has established itself as a trusted provider of premium pet care services in Western New York. With over 30 years of combined experience in the pet care industry, our team offers boarding, daycare, grooming, and specialized care for pets in a 36-acre country setting. Our facility combines professional expertise with compassionate service, featuring structured playgroups, personalized enrichment programs, and 24/7 monitoring for pets requiring special attention.We maintain rigorous safety standards through pet CPR-certified staff and strict vaccination protocols while providing transparent pricing with no hidden fees. Our unique country atmosphere offers outdoor adventures unmatched by other facilities in the Buffalo area, ensuring pets receive both physical exercise and emotional enrichment during their stay.
Services
Pet Boarding
Dog Daycare
Grooming
Specialized Puppy Care
Feline Vacations
Country Walks
Special Needs Care
Details
- Year established: 2006
Highlights and features
- Over 30 years of combined experience in professional pet care
- 36-acre country facility with exclusive outdoor adventures
- Personalized enrichment programs for all pet personalities
- Specialized care for pets with medical needs or disabilities
- 365-day availability with structured playgroups and monitoring
Associations and certifications
- Pet CPR Certified
Services
Pet Boarding
Our pet boarding service provides comfortable accommodations with raised beds and thick blankets. Pets receive multiple outdoor sessions daily, personalized feeding schedules, and evening rituals with bedtime treats. The 36-acre facility allows for country walks and outdoor exploration in a secure environment.
Dog Daycare
Structured daycare includes playgroups limited to 8-10 dogs for safe socialization. Alternative activities like country walks and one-on-one snuggling sessions accommodate less social pets. Vaccination requirements ensure safety while maintaining a fun, low-stress environment for dogs of all ages.
Grooming
Professional grooming services use all-natural, human-grade products in a renovated state-of-the-art facility. Services include baths, coat treatments, and personalized grooming sessions available during boarding, daycare, or scheduled appointments with experienced groomer Chrissy McNerney.
Specialized Puppy Care
Tailored care for puppies under six months includes frequent potty breaks, basic training reinforcement, and multiple feeding schedules. Staff provides extra attention through office time and structured play sessions to help young dogs adjust to the boarding environment.
Feline Vacations
Dedicated cat accommodations feature plush bedding and private spaces to reduce stress. Optional playroom access with scratch pads and toys caters to active felines while maintaining separate housing for multiple cats from the same household to ensure comfort.
People
Jill M. Johnston
Owner/Manager
With over 30 years in the pet care industry, Jill ensures every pet receives personalized attention. She established Country Comfort Inn in 2006, combining professional expertise with a passion for animal welfare in Western New York.
Alex
Assistant Manager
Assistant Manager Alex brings extensive experience with various animals through education at SUNY Morrisville. Certified in pet CPR, she specializes in senior pet care and contributes to daily operations with a focus on animal comfort.
Chrissy McNerney
Groomer
Professional groomer Chrissy McNerney has over a decade of experience serving East Aurora pet families. Her expertise in pet grooming combines with CPR certification to provide comprehensive care services within the facility.
Marissa B.
Supervisor
Supervisor Marissa B. oversees all aspects of CCI operations with specialized training from Erie 2 BOCES. Her background in animal science and CPR certification supports comprehensive pet care management.
Brooklyn H.
Pet Care Associate
Pet Care Associate Brooklyn H. graduated from Alden High School with honors and completed animal science training at Erie 1 BOCES. She contributes to daily pet interactions while pursuing continued education in animal care.
Questions
What services does Country Comfort Inn offer?
We provide pet boarding, dog daycare, grooming services, specialized puppy care, feline vacations, and special needs care in a 36-acre country facility.
What are your vaccination requirements?
Dogs need current Rabies, DHLPP, and Bordetella vaccines. Cats require Rabies, FVRCP, and FeLV. Puppies must complete initial vaccinations per veterinary guidelines.
What should I pack for my pet's stay?
Bring your pet's regular food, medications, and any special items like treat dispensers. Avoid oversized beds; we provide bedding with raised beds and blankets.
Do you care for pets with special needs?
Yes, we provide specialized care for diabetic pets, geriatric animals, and those requiring multiple medications with trained staff available 24/7 for monitoring.
Are tours available?
Facility tours are offered Monday-Friday 9-11am/3-5pm and Saturday by appointment. Holiday periods may restrict tour availability.
What is your cancellation policy?
Reservations require a $75 non-refundable deposit per pet. Deposits can be transferred within the same calendar year except during peak holiday periods.
Reviews (5)
Dana McLaughlin
Jun 20, 2022
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Highly recommend this place to everyone! I had a bad experience at a different kennel and was very nervous about boarding my pup again. Country Comfort Inn listened to all my concerns and took great care of my dog! I was so happy with the experience. My dog isn't able to do day care and he got to go on a country walk everyday instead. They even called me a week later to check in on my pup and make sure he was doing ok. It was very thoughtful!
Rachael Sharkey
Jul 27, 2021
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I take both my dogs here for boarding and the staff is GREAT! They take such good care of my dogs when they have them, they're always tired when I bring them back home. This place goes above and beyond when they have my pups, I wouldn't think of taking them anywhere else!
Leanne Molenda
Jun 13, 2021
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We love the staff and care at Country Comfort Inn. Jill is very knowledgeable and kind. Highly recommend.
Janet Marie
Dec 09, 2020
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Daisy & Bear were at CCI for several weeks while I recovered from surgery. Both of them are shelter rescues and I worried they would feel abandoned. CCI took excellent care of them. Both were extremely happy to see me, but it was very obvious they had been well cared for and had been happy! There are many pictures showing their smiles too! The staff is very friendly. This was the first time I had ever kenneled and I wouldn't hesitate to go back or recommend. It's a great place!
Janis Mccullough
Sep 26, 2020
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Very caring, professional and one of the few places I will leave my 3 KIDS at and not worry or feel guilty about leaving them to get away. My pup's seem to enjoy the vacation away from home also, thanks to the wonderful staff.
