Business Details
7 Years
experience
Luxury Pet Grooming & Cageless Boarding in Rock Hill, SC
At Pet Village, weve redefined pet care since 2019 with our commitment to luxury services and ethical practices. Founded by Gina Chapman and now co-owned with her sister Caren Wallace, our Rock Hill, South Carolina-based business prioritizes the well-being of pets through cageless boarding and premium grooming offered in a stress-free environment. We proudly eliminated the sale of live animals upon ownership transition, dedicating our resources to supporting pet adoption and rescue initiatives. Recognized by The Humane Society of the United States for our forward-thinking philosophy, we ensure every servicefrom de-shedding treatments to personalized boardingis designed to enhance pet health and owner peace of mind. Our teams expertise spans decades of combined experience in pet care, reflecting our mission to prove businesses can thrive while advocating for animal welfare.By partnering with local rescue organizations and maintaining rigorous operational transparency, weve built a trusted community resource for responsible pet ownership. Your pets comfort is our priority, whether theyre enjoying a spa-like bath or staying in our homelike boarding suites. We actively engage with clients to refine our services, as seen in our proactive approach to reducing appointment no-shows through open communication. This dedication to continuous improvement, paired with our adoption guidance and emphasis on cruelty-free practices, has solidified our reputation as a leader in modern pet care solutions. Pet Village remains committed to evolving alongside industry advancements while staying true to our core values of compassion and quality.
Services
Pet Grooming
Cageless Boarding
Adoption Services
De-Shedding
Home Bathing
Pet Adoption Guidance
Details
- Year established: 2019
Highlights and features
- We prioritize adoption advocacy and responsibly rehomed over 500 pets annually.
- Our cageless boarding suites ensure a stress-free environment for pets.
- Awarded by The Humane Society for ending live animal sales in 2019.
- Experienced team with combined 30+ years in ethical pet care services.
- Transparent policies with proactive communication for appointment reliability.
Associations and certifications
- The Humane Society of the United States
What people say
Luxury grooming results
Ethical adoption guidance
Cageless boarding success
Professional staff
Pet comfort prioritized
Services
Pet Grooming
Our pet grooming services blend luxury with practical care, offering baths, de-shedding, and styling in a calming environment. Experienced groomers use premium products to enhance coat health and comfort. Each session prioritizes stress-free handling for dogs and cats of all temperaments.
Cageless Boarding
Cageless boarding provides a home-like retreat with 24/7 supervision, play areas, and personalized attention. Pets enjoy socialization opportunities and regular monitoring to ensure safety and happiness. Overnight accommodations feature climate-controlled spaces with continuous enrichment activities.
Adoption Guidance
Our adoption guidance connects families with rescue pets through curated resources and partnerships with local shelters. We offer educational support on responsible pet ownership and post-adoption care. This service reflects our commitment to ending pet homelessness and promoting ethical animal welfare.
Home Bathing
Home bathing services provide spa-quality cleansing with hypoallergenic shampoos tailored to skin sensitivities. Technicians focus on gentle handling to reduce anxiety during baths. Packages include nail trimming and ear cleaning for complete hygiene maintenance.
De-Shedding
The de-shedding treatment removes undercoat fur using specialized tools to minimize loose hair by up to 90%. This service improves coat condition while reducing household shedding. Regular sessions help manage seasonal coat changes effectively for long-term pet comfort.
People
Gina Chapman
Co-Owner
Gina Chapman co-founded Pet Village in 2019, transforming it into an adoption-focused pet care destination. Her leadership eliminated live animal sales while pioneering cageless boarding. With 15+ years in animal welfare, she champions ethical business practices.
Caren Wallace
Co-Owner
Caren Wallace joined Pet Village as co-owner in 2021, bringing expertise from managing Chester Grooming Barn. She oversees daily operations and staff training, emphasizing compassionate care. Her partnership with Gina strengthens the stores mission-driven approach to pet services.
Questions
Do you sell live animals at The Pet Village?
No, we eliminated live animal sales in 2019 to focus on adoption advocacy and pet care services. Our partnership with rescue organizations helps connect families with adoptable pets.
What grooming services do you offer?
We provide full-service grooming including baths, de-shedding treatments, nail trimming, ear cleaning, and styling for dogs and cats using premium, pet-safe products tailored to individual needs.
How does cageless boarding work?
Cageless boarding allows pets to roam supervised play areas with scheduled rest periods in private suites. We maintain small group sizes for safety and offer 24/7 monitoring to ensure comfort and socialization opportunities.
Can I tour the boarding facilities before booking?
Yes, we encourage pre-visit consultations to familiarize pets and owners with our cageless environment. Schedule an appointment through our website or by calling (803) 366-7350 during operating hours.
What happens if I need to cancel an appointment?
Please notify us at least 48 hours in advance for cancellations. While we understand emergencies occur, timely communication helps maintain our groomers' income and service availability for other clients.
Reviews (5)
Marsha Wellmaker
May 28, 2022
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Finally! A groomer that knows how to groom doodles! I tried Pet Village back in December after an awful experience with a well known pet store grooming service that left my beautiful springer doodle shaved due to a groomer that did not know enough about the doodle breed of dog. Pet Village did a great job. They knew about doodles and knew what they were doing. Unfortunately, someone talked me into trying a different groomer, that was closer to home when my dog needing to be groomed the next time.
It was another awful experience and I learned my lesson! That groomer also decided my dog needed to be shaved. They obviously did not do their research about doodle hair either! But then, I went back to Pet Village. THEY understand doodles and their hair. THEY understand owners of doodles (and other breeds). THEY did a marvelous job! They will have my business from now on.
It was another awful experience and I learned my lesson! That groomer also decided my dog needed to be shaved. They obviously did not do their research about doodle hair either! But then, I went back to Pet Village. THEY understand doodles and their hair. THEY understand owners of doodles (and other breeds). THEY did a marvelous job! They will have my business from now on.
Sara Prosser
May 27, 2022
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We had a very unique experience with Pet Village. Our sweet Mister was with them while we were out of town on vacation. Unfortunately, while we were away Mister passed away. The employees of PV were so sweet and so accommodating. They helped us handle things while we were away and they genuinely cared for us during such a confusing time. While our experience certainly was not the norm, we can't say enough good things about how good to us they were and we are so appreciative of their kindness.
Dara Mcfalls
May 11, 2022
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If I could give a 0 star I would! I took my chihuahua there for the first time, she bit the lady who took her, along with me, which has never happened. When I pick her up she seems very lethargic so I carry her outside. Well we get home and I set her down in the yard and my poor baby is limping! I will never take her back to this place. Obviously she didn't trust them(she bit) and something happened to her. When I called all they said was oh she he eyes on her the whole time. I don't trust this place. My dogs will never go back.
Melinda Eberly
Apr 07, 2022
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Absolutely wonderful! They took the very best care of our fur babies while we went out of the country. We got daily updates and pictures and picked up clean dogs so all we had to worry about was getting them back home. Thank you so much for everything! We will furever use Pet Village for boarding!
Paula Hinson
Mar 28, 2022
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Our Yorkis was very overgrown to say the least. After her bath and grooming here at Pet Village she's the cutest girl ever! I cannot say enough about our experience and we'll be back! Thank you so much!
