Business Details
25 Years
experience
Emergency
services
Your Trusted Pet Sitting Service in Malvern, PA
Founded in 2001, Pet Nanny has established itself as a trusted leader in professional pet care. With over two decades of experience, our team of dedicated caregivers specializes in personalized in-home services, including pet sitting, dog walking, and house sitting. Our proprietary Peace of Mind Blueprint ensures consistent, reliable care tailored to each pet's unique needs. As industry innovators, we maintain rigorous standards through comprehensive caregiver training, real-time communication systems, and 24/7 emergency support.Our commitment to excellence is demonstrated through our meticulous vetting process, customer-centric approach, and continuous investment in improving service delivery. We pride ourselves on providing pet owners with complete confidence through transparent operations, documented care protocols, and a proven track record of exceptional client satisfaction.
Services
Pet Sitting
Dog Walking
House Sitting
Kitty Care
Concierge Services
Details
- Year established: 2001
Highlights and features
- We offer customized pet care plans tailored to individual animal needs
- Our caregivers undergo comprehensive training and background checks
- We provide 24/7 emergency support for urgent pet care situations
- Our local caregivers understand specific regional pet care requirements
- We implement real-time communication with photo updates during visits
What people say
Loved the daily updates
Caregivers genuinely love animals
Reliable and professional service
Excellent communication
Pet's well-being prioritized
Services
Pet Sitting
Our professional pet sitting service provides personalized care through scheduled home visits. Experienced caregivers deliver customized attention, feeding, and medication administration while maintaining pets' normal routines. Services include mail collection, plant watering, and security checks during owner absences. Each visit ensures comprehensive care with detailed communication updates.
Dog Walking
Daily dog walking services maintain pets' exercise routines with flexible scheduling options. Caregivers provide midday relief, playtime, and behavioral monitoring while ensuring leash safety and waste management. Clients receive activity reports and photographic updates during each visit to track their pet's well-being.
House Sitting
Overnight house sitting combines pet companionship with home security through extended stays. Services include evening and morning visits with 9-hour overnight presence, ensuring continuous pet interaction and household maintenance. This premium service addresses separation anxiety while maintaining home appearance during owner travel.
Kitty & Small Animal
Tailored care for cats and small animals includes feeding, litter maintenance, and environmental enrichment. Caregivers follow specific handling instructions while monitoring health indicators and administering medications. Services maintain familiar routines to minimize stress during owner absence.
Concierge Services
Flexible concierge services address unique pet care requirements beyond standard offerings. Solutions include specialized medical care, multi-pet household management, and property maintenance coordination. Our team customizes service parameters to meet individual client needs with personalized attention.
People
Colleen Sedgwick
Owner
Founder of Pet Nanny with 20+ years experience in professional pet care. Former special education teacher who established the company in 2001. Developed proprietary care systems and training programs. Active industry leader with expertise in business operations and pet care service innovation.
Questions
What pet care services do you offer?
We provide pet sitting, dog walking, house sitting, kitty/small animal care, and customized concierge services. Each service includes real-time updates and follows our Peace of Mind Blueprint for consistent quality.
How do you ensure pet caregiver quality?
All caregivers undergo comprehensive background checks, training programs, and performance evaluations. We maintain strict quality standards through ongoing professional development and client feedback monitoring systems.
Can you accommodate last-minute requests?
Yes, we prioritize emergency and last-minute bookings. Our 24/7 service team coordinates immediate caregiver availability while maintaining quality standards through our established backup provider network.
How do you handle pet medical emergencies?
Our caregivers receive emergency response training and follow established protocols for urgent situations. We maintain direct communication with local veterinary services and implement immediate owner notification procedures during critical incidents.
What service areas do you cover?
We serve Malvern, Paoli, Berwyn, Devon, Wayne, and surrounding Philadelphia Main Line communities. Our localized caregiver network ensures prompt service availability across our designated service regions.
How do you maintain service consistency?
Our Peace of Mind Blueprint system standardizes service delivery through documented care plans, caregiver cross-training, and digital tracking tools. Regular quality assurance checks ensure consistent service execution across all client interactions.
Videos
Reviews (5)
Meredith D.
Apr 06, 2022
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I have been using Pet Nanny for 13 years and they have been FABULOUS! They are ALWAYS there for me and my boys. I have had a number of sitters over the years and they continue to find the most amazing dog lovers to take care of my babies when I am not home. Over the years when I have been in a pinch instead of not caring, they have gone over and above and made sure someone stayed at the house with the boys until I got home, that is true customer service. They truly care, and that is something that is not easy to find! They truly care, and that is something that is not easy to find. I highly recommend Pet Nanny
Great Springs
Mar 22, 2022
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We were so blown away by Veronica. She went above and beyond in our intro visit to get to know our dog and his many quirks, taking so many notes to make sure she captured everything. When she visited last night, not only did she give him lots of snuggles and help him to go the bathroom in the snow, but she took the time to send us a sweet photo *and* also took care of some dishes we had left out because we were in a rush to get out the door.
She did not have to do that at all, and yet the fact that she did really speaks to the time and attention she gives to her clients. She's a real gem, and we are so thrilled to have found such excellent pet sitters!
She did not have to do that at all, and yet the fact that she did really speaks to the time and attention she gives to her clients. She's a real gem, and we are so thrilled to have found such excellent pet sitters!
Grace Limaye
Nov 01, 2020
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We have been a loyal PetNanny client for over a year now. We have had two primary PetNanny caregivers for our dog 3-4 days a week for an hour during this span. The caregivers walk and play with her as well as provide her with water and lots of love. We receive regular texts and photos from the caregivers at work about how our dog is doing. We have NEVER had a lapse in service. If a caregiver is unavailable, then PetNanny always supplies a backup person.
Our caregivers are very experienced with dogs and have provided us with many helpful tips about raising her. Also, PetNanny is incredibly responsive if we have an emergency or unexpected need for dog service. We have never doubted the level of care and attention that our PetNanny walkers have given our dog. It has been consistently excellent. Many of our neighbors have commented on how loving our PetNanny caregivers are to our dog and about how much our dog loves each of them. We have already recommended PetNanny to several friends and family members.
Our caregivers are very experienced with dogs and have provided us with many helpful tips about raising her. Also, PetNanny is incredibly responsive if we have an emergency or unexpected need for dog service. We have never doubted the level of care and attention that our PetNanny walkers have given our dog. It has been consistently excellent. Many of our neighbors have commented on how loving our PetNanny caregivers are to our dog and about how much our dog loves each of them. We have already recommended PetNanny to several friends and family members.
Elizabeth Krause
Jun 11, 2020
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Wonderfully easy and excellent pet sitter that is a much better alternative to boarding my anxious dog. All of their sitters are responsive and reliable. I have had several stay for a week at a time at our house with our dog.
Jen Z.
Jul 30, 2019
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This group has been watching my pup for years and I've recommended them to a number of friends. We've used them for vacation dog sitting and now that I've started a new job in the city we've added midday walks. It's a great value for the care of your pet in your own home. Also they are great with schedule changes and quick responses to last minute needs. An honest and loving team of pet lovers. Highly recommend!