Business Details
24 Years
experience
Your Trusted Luxury Pet Resort in McKinney, TX
Rover Resort was established in 2002 with a vision to redefine pet care through luxury amenities and personalized attention. Our 12-acre facility in McKinney, Texas, offers spacious outdoor play areas, advanced safety systems, and specialized services for dogs and cats. We prioritize pet well-being with HEPA-filtered air, reverse osmosis water, and secure fencing. Our team combines decades of experience with certifications in pet care and safety, ensuring every animal receives gold-standard treatment. Recognized as Best Pet Boarding by Living Magazine, we maintain a family-like environment where pets feel cherished.Our services include daycare, boarding, grooming, and retail, all designed to meet the unique needs of pets in McKinney, Prosper, and Celina. We emphasize transparency, safety, and comfort, offering 24/7 monitoring and emergency preparedness. Our commitment to respecting pet parents' instructions has built lasting trust in the community. With a focus on continuous improvement, we aim to exceed expectations through innovation and compassion in pet hospitality.
Services
Pet Boarding
Dog Daycare
Dog Grooming
Cat Boarding
Specialty Retail
Details
- Year established: 2002
Highlights and features
- We offer 24/7 monitored security for pet safety.
- Our team holds certifications in pet CPR and first aid.
- We use HEPA filtration and reverse osmosis water systems.
- Recognized as Best Pet Boarding Facility by Living Magazine.
- We accommodate special dietary and medical needs for pets.
What people say
Luxury amenities
Experienced staff
Clean facilities
Pet happiness
Excellent communication
Services
Pet Boarding
Our luxury pet boarding suites provide a home-like environment for dogs and cats. Each spacious accommodation includes climate-controlled comfort, personalized attention, and 24/7 monitoring. Pets enjoy supervised playtime in secure outdoor areas, with options for special dietary needs and medication administration. This service ensures peace of mind for owners traveling with their furry companions.
Dog Daycare
Dog Daycare offers structured socialization and exercise in small play groups. Certified staff supervise activities in six outdoor play yards and three all-weather areas. The program includes enrichment games, behavioral monitoring, and rest periods for optimal energy balance. Ideal for active dogs needing daytime stimulation while owners are away.
Dog Grooming
Professional grooming services include breed-specific haircuts, bathing, nail trimming, and skin care. Our certified groomers use premium products to enhance coat health and appearance. The spa experience incorporates calming music and gentle handling to reduce pet anxiety. Regular grooming sessions help maintain hygiene and detect potential health issues early.
Cat Boarding
Dedicated cat boarding facilities feature quiet, elevated spaces and private suites. Staff trained in feline behavior provide gentle handling and enrichment activities. The environment minimizes stress through soundproofing and controlled lighting. Special attention is given to dietary preferences and litter box maintenance for a comfortable stay.
Specialty Retail
Our retail store offers curated pet supplies including premium food, toys, and grooming tools. Products are selected based on quality and pet health benefits. Staff provide personalized recommendations for dietary needs and activity levels. The inventory includes exclusive items not found in typical pet stores, ensuring unique options for discerning pet owners.
People
Debra Friesenhahn
General Manager
Debra has 29 years of experience with Border Collies and specializes in animal behavior. She began her career at Sparta Pet Palazzo and advanced through multiple roles before managing Rover Resort. Her expertise includes obedience training and shelter volunteering.
Michelle Nava
Groomer
Michelle brings 9 years of grooming experience and CPR certification to her role. She focuses on coat health education and creative styling. Her passion for animal care aligns with Rover Resort's commitment to safety and comfort during grooming sessions.
Abbye Gress
Groomer
Abbye has been grooming since 2021, emphasizing skin health and anxiety reduction through regular care. She provides personalized at-home maintenance tips to complement professional grooming services for optimal pet wellness.
Questions
What safety measures are in place for pets?
We have 24/7 monitored fire/burglar alarms, closed-circuit cameras, secure fencing, and filtered water/air systems to ensure pet safety.
Do you accommodate pets with special needs?
Yes, we handle medication administration, special diets, and behavioral requirements with staff trained in specific care protocols.
What identification is required for boarding?
Pets must have up-to-date ID tags and vaccination records. Microchipping is recommended for additional security.
Can I tour the facility before booking?
We encourage pre-visit tours to familiarize pets and owners with our spaces, available during regular business hours.
What happens during holiday closures?
We remain staffed during closures for pet care, but drop-off/pickup is unavailable on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
How do you handle pet emergencies?
Our trained staff follows established protocols for emergencies, contacting owners immediately and coordinating with local veterinary clinics.
Reviews (7)
Dale R.
Jun 20, 2022
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Have used Rover Resort for past 10 years but when owner sold business to corp. quality began to deteriorate. In past 6 months a daycare trip was cut short when they dropped our reservation, then we left our beloved animal for two weeks and within 24 hrs. Had $900 vet bill. Dehydration etc. This week they announced they had a ax unit go down and would have to cancel reservations of people leaving town.
Maintenance seems to be an issue and no attention to details by management. They have had dead plants in planters on either side of front entrance for a year and no one will remove them. Our long relationship with River is over.
Maintenance seems to be an issue and no attention to details by management. They have had dead plants in planters on either side of front entrance for a year and no one will remove them. Our long relationship with River is over.
Heath Roberg
May 29, 2022
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Love the place and how professional the staff is. They treat my dogs like family would highly recommend! The General Manager Laura has really made this place a true home for my babies I couldn't be happier or pleased with our experience here! Thank you so much for caring for my pups!
Brooke Byloff
May 19, 2022
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My dog LOVES Rover Resort and so do we. She is right at home and I'm confident knowing she has friends to play with all day-both human and dog.
Kathy Ward
May 16, 2022
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This was our first time to board at Rover Resort. It was a great experience and we will be boarding our dogs here going forward. Both dogs came home happy, healthy and clean. Special thanks to all the staff from Chip and Charlie!
Lynn K.
Apr 23, 2022
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Our girl LOVES it here when we travel! They take such great care of her, indulging her finicky eating habits. We get postcards showing who she has played with during the day and what she has been doing. It is like camp for pups! She is always "Rovered" when she gets back home!
LeAnn Schmitt
Feb 05, 2022
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Wonderful individualized care for your dogs. We've been a client for 11 years. We have an older German Shepherd who has activity limitations and the staff at Rover Resort did an incredible job of giving her extra attention and games. Thank you.
Mason King
Jan 26, 2022
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The pups loved their multi night stay. The staff was very friendly and obviously loves animals. They were freshly bathed when we picked them up which was super nice and they did not get fleas, which they have before at multiple other boarding businesses.
