Business Details
23 Years
experience
Your Trusted Source for Premium Pet Products & Services
For over three decades, our family has dedicated itself to helping pet parents select the highest quality nutrition for their companions. We offer an extensive selection of premium pet foods, including dry, wet, freeze-dried, and raw options tailored to meet diverse dietary needs. Our knowledgeable team provides personalized pet food consultations to address specific health concerns like dental issues, digestive sensitivities, and weight management. We operate physical stores in Auburn, Grass Valley, Carmichael, East Sacramento, and Greenhaven, complemented by convenient online ordering with free shipping on orders over $50 and next-day delivery within 20 miles. Our services extend beyond nutrition, featuring self-serve dog wash stations, veterinary clinics, professional pet dental cleaning, and custom ID tag creation.Through our subscription service, customers receive scheduled deliveries of pet food and supplies directly to their doorstep. We maintain rigorous quality standards across our product offerings, partnering with trusted brands like Fromm, The Honest Kitchen, and Open Farm. Our educational resources include detailed product reviews, pet care articles, and community engagement initiatives to support responsible pet ownership. We stand behind our products with a Picky Eater Guarantee and maintain transparent return and shipping policies. Our commitment to excellence has made us a trusted resource for pet owners seeking expert guidance and premium products to enhance their pets' health and longevity.
Services
Pet Food Consultations
Self-Serve Dog Wash
VIP Petcare
Vet Clinics
Pet Dental Cleaning
I.D. Tags
Details
- Year established: 2003
Highlights and features
- We offer free next-day delivery within 20 miles for orders over $50
- Our stores provide expert pet food consultations and veterinary services
- We carry exclusive brands like Fromm and Open Farm with verified reviews
- Our self-serve dog wash stations feature professional-grade equipment
- We maintain transparent return and shipping policies with no hidden fees
Services
Pet Food Consultations
Our certified pet nutrition specialists provide personalized dietary recommendations based on your pet's specific needs. We analyze health conditions, activity levels, and food sensitivities to create customized feeding plans. Our consultations include ongoing support to ensure optimal pet health outcomes.
Self-Serve Dog Wash
Professional-grade dog washing stations equipped with multiple shampoo options and drying tools. Our facilities accommodate various dog sizes with non-slip surfaces and temperature-controlled water. Customers receive complimentary grooming supplies and usage instructions.
Vet Clinics
Full-service veterinary care including wellness exams, vaccinations, and basic medical treatments. Our clinics feature experienced veterinarians and modern diagnostic equipment. We offer preventive care programs and emergency triage services during operating hours.
Pet Dental Cleaning
Professional dental examinations and cleaning services performed by licensed veterinary technicians. We use specialized equipment to remove plaque and tartar buildup while checking for oral health issues. Services include post-cleaning oral hygiene recommendations.
I.D. Tags
Custom engraved identification tags created on-site with durable materials. We offer multiple shape and size options with permanent laser etching. Customers can personalize tags with contact information and special medical alerts.
Questions
What delivery options are available for pet food orders?
We offer free next-day delivery within 20 miles for orders over $50 and nationwide shipping with scheduled delivery options through our subscription service.
Do you provide pet nutrition consultations?
Yes, our stores offer in-person consultations and we provide online resources to help select appropriate diets for pets with specific health needs.
What veterinary services are available at your locations?
We operate full-service vet clinics offering routine checkups, vaccinations, dental cleanings, and basic medical care at select store locations.
Can I return pet food products if my pet doesn't like them?
We honor our Picky Eater Guarantee - unopened food products can be returned for exchange or refund within our standard return period.
What payment methods do you accept?
We accept major credit cards, debit cards, and digital payment options for both online and in-store purchases.
Reviews (7)
Michelle Caspersen
Jun 14, 2022
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The place is usually great for dog food. My first time purchasing the live meal worms 75 to a container. I fed this to my pet and whenn I got to the bottom container there was blue and green mold. Gross! I called the store to let them know and they were like, your pet should be fine. I was dismayed at the lack of care for selling a bad product and not showing any care for the pet that consumes this. Be aware.
Hae-Won Lee
May 27, 2022
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DO NOT GO HERE. If you own a large long haired dog. Don't give your dog a bath here. Long haird double coated dogs need more then 30minutes to be bathed and dried. Rude management and how they handles the situation when more people showed up to bathe their dogs. Will NOT be going there again. Not just to bathe my dog but due to services, I will not even buy my dog and cat food here anymore either.
Savannah Rod
May 14, 2022
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I adopted a sweet little rat from this horrible place two days ago. Got him home and not even 24 hours later, he's sneezing all over the place, chattering and has blooding coming from his nose. Clear signs of an upper respiratory. Woman admitted over the phone that she was aware and sold him to me like this anyway on top of knowing he was intended to be a friend for my other completely healthy rat at home.
Save your money and buy a healthy pet or save the poor furry friends stuck here if you have the time and money. This woman offered to refund me the money and drop my rat off lol over my dead body would I ever drop my pet back off there in their care.
Save your money and buy a healthy pet or save the poor furry friends stuck here if you have the time and money. This woman offered to refund me the money and drop my rat off lol over my dead body would I ever drop my pet back off there in their care.
J. Santos
Mar 18, 2022
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Stopped in for the first time to check things out. Firstly, the workers were very nice! But the conditions for the animals were pretty gross. The cockatiels and the conure were in guinea pig enclosures. It didn't look clean, like it wasn't cleaned in awhile. No toys or barely any toys from what I remember. The cockatiels looked unwell except for the one WF pearl who looked quite lively. One looked to be very sick, possibly french molt, which would then make all the other birds carriers/sick as well.
I hope that's not the case. Not to mention everything including the animals were overpriced. That I do understand, these are chain pet stores, they are always overpriced. I would not shop here ever, especially to protect my own birds from whatever diseases I may accidentally bring home from here. I don't know how the other locations are, but this one is definitely not good!
I hope that's not the case. Not to mention everything including the animals were overpriced. That I do understand, these are chain pet stores, they are always overpriced. I would not shop here ever, especially to protect my own birds from whatever diseases I may accidentally bring home from here. I don't know how the other locations are, but this one is definitely not good!
Jodi Jacobs
Jan 30, 2022
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I really wouldn't recommend this pet store to any pet owner. The sales staff are to busy talking to each other. Also every package in the dog treat area was expired products. From 2021 Prices are way high and service way low.
Melssa Anthony
Jan 01, 2022
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Shelly is AMAZING. She is a animal LOVER! She was very informative and Friendly. I am a customer for life because of her. Oh yeah the store is clean and offer self wash. Highly recommend!
Ty R.
Dec 23, 2021
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Hi Folks, I know, I know, its been too long since my last review. Well I'm happy to inform you dear intrepid reader that I have recovered from a crippling 3 year battle with carpal tunnel syndrome. But thats neither here nor there. (However I will say that for those of you dealing with hand pain, pillates and jump ropes 4 times a week did the trick!) On to the review, how many of you are like me and have to deal with a kitty cat that can be at times. difficult. I'm looking at you Marge! Yes, my kitty is a squeamish eater and refuses the same dish if eaten too regularly. That's where incredible pets comes into play.
They have an exhaustive variety of canned cat food that keeps my Margery from throwing a hissy fit. And not too mention I the service, purrrrrfect!;) Thanks for reading folks. I give incredible pets 2 paws up!
They have an exhaustive variety of canned cat food that keeps my Margery from throwing a hissy fit. And not too mention I the service, purrrrrfect!;) Thanks for reading folks. I give incredible pets 2 paws up!
