Business Details
Your Trusted Source for Pet Wellness Products
At EntirelyPets, we are dedicated to providing pet owners with a comprehensive selection of high-quality products designed to enhance the health and happiness of their beloved companions. Our extensive inventory includes premium pet foods, supplements, medications, and wellness products tailored to meet the unique needs of dogs, cats, horses, birds, fish, and small pets. With a focus on innovation and customer satisfaction, we offer trusted brands backed by scientific research and veterinary expertise. Our user-friendly online platform allows customers to easily explore products, manage subscriptions, and track orders with confidence. We prioritize transparency in our operations, ensuring clear pricing, detailed product descriptions, and accessible customer support.Committed to community welfare, we actively support charitable initiatives that improve animal welfare. Our team combines decades of experience in pet care and e-commerce to deliver reliable solutions that pet owners can trust. By maintaining rigorous quality standards and fostering partnerships with reputable suppliers, we ensure every product meets our strict criteria for safety and efficacy. Whether you're seeking daily essentials or specialized care items, EntirelyPets is your trusted partner in pet wellness.
Services
Pet Medications
Supplement Delivery
Auto-Ship Program
Order Tracking
Customer Support
Pet Wellness Products
Veterinary Diets
Pet Grooming Supplies
Training Aids
Pet Bedding
Highlights and features
- We offer 24/7 online access to 10,000+ pet health products with detailed descriptions
- Our auto-ship program ensures timely delivery of essential medications and supplements
- Certified customer service team provides expert guidance on pet wellness solutions
- We maintain strict quality control standards for all pharmaceutical and supplement products
- Our rewards program offers points on every purchase for loyal customers
Services
Pet Medications
We provide a comprehensive selection of FDA-approved pet medications for chronic conditions and acute illnesses. Our inventory includes prescription drugs, over-the-counter remedies, and specialized treatments for various animal species. All medications are sourced directly from licensed manufacturers and dispensed through our verified pharmacy partners.
Supplement Delivery
Our premium supplement selection supports pet wellness through joint care, digestive health, and immune system products. We offer scientifically formulated supplements from trusted brands like Cosequin and Fortiflora, with guaranteed potency and purity. Products are stored and shipped under controlled conditions to maintain efficacy.
Auto-Ship Program
This convenient service ensures timely delivery of essential pet products through customizable recurring orders. Customers can schedule monthly deliveries for medications, supplements, and wellness items while receiving exclusive subscription discounts and order management tools.
Order Tracking
Real-time order tracking allows customers to monitor shipment status from dispatch to delivery. Our system provides automated email notifications and direct access to carrier tracking information for all packages containing medications and wellness products.
Customer Support
Certified pet care specialists provide expert guidance through multiple communication channels. Our support team assists with product selection, order management, and general pet wellness inquiries using evidence-based information and veterinary resources.
Questions
What prescription medications do you offer?
We carry FDA-approved medications for common pet conditions including arthritis, allergies, and heartworm prevention. A valid prescription is required for all prescription medications.
How do I transfer my pet's prescription?
You can upload your prescription directly through your account or have your veterinarian email it to our pharmacy team for verification and processing.
Do you offer veterinary consultation services?
While we don't provide medical advice, our customer service team can help you understand product uses and connect you with appropriate veterinary resources.
What is your return policy for medications?
Unopened medications can be returned within 30 days of purchase. Prescription medications require prior authorization from our pharmacy team before return.
How are temperature-sensitive products shipped?
We use insulated packaging with cold packs for temperature-sensitive items, ensuring proper storage conditions during transit through our expedited shipping network.
Can I get dosage guidance for my pet?
We recommend consulting your veterinarian for specific dosage instructions. Our product pages provide general dosage guidelines from manufacturers for reference.
Reviews (5)
Mitch
Jun 29, 2021
Report
Same experience as other ONE star disgusted customers. KNOWINGLY sells a product, NOT IN STOCK, and makes me wait weeks to finally call to find out what's going on, only to tell me. " your order is not it stock, and we don't know when it will be." "Would you like to wait, or cancel your order for an immediate refund?" I told them I would like an immediate refund. Had to file a Paypal case over $18? Pretty pathetic business practice over under 20 bucks. Save the "owner" chain apology message for the next chump. -0 star
Allen Wooldridge
Jun 12, 2021
Report
Sheetal Nath is very pleasant and was very professional while helping me with my order. Thank you. I've trained many in sales and PR. in my day and she's a 5. *** I have and will recommend E. Pets to all. Good day and keep up the good work.
Net W.
Jun 08, 2021
Report
My last transaction with EntirelyPets was an absolute mess. Out of the four items I ordered, one was backordered and three were misrepresented on their website. Backorders happen. I get that, but I was never notified. I wondered about my order status so I called them after about two weeks. I had gotten emails that had no tracking info so I didn't know what was going on. About one week after that, I received a partial delivery from them.
I had ordered a four tray pack of cat food mixers but was mailed just one tray. I called again about the missing items and was told that the info advertised on their website was wrong. The price I paid for a four pack was actually for one unit. Customer service gave me nothing more.no explanation or resolution. What I got was an off putting "whatever" kind of vibe. I ended up canceling the remaining items. Good customer service should ALWAYS be key and that's definitely not what I received. I won't be using EntirelyPets again.
I had ordered a four tray pack of cat food mixers but was mailed just one tray. I called again about the missing items and was told that the info advertised on their website was wrong. The price I paid for a four pack was actually for one unit. Customer service gave me nothing more.no explanation or resolution. What I got was an off putting "whatever" kind of vibe. I ended up canceling the remaining items. Good customer service should ALWAYS be key and that's definitely not what I received. I won't be using EntirelyPets again.
Michael Brownell
Jun 03, 2021
Report
I placed an order on 5/16/21 at 3:00est I also paid the extra 59 bucks for 1 to 2 day delivery under there site it says delivered threw FedX wrong they use USPS and I still don't have my medication which according to the site wasn't mailed until 5/17/21 at 7pm oh and best yet the tracking label hasn't even been created it's now 5/19/21! I want my shipping cost returned!
Marilyn Rotgun
May 24, 2021
Report
I tried to place an order on line today. As I had problems processing this, I called for customer support. Before I placed the order, I went into my account and redeemed rewards to use towards this order. The customer service rep was totally incompetent. Besides having problems with what I wanted, he proceeded to tell me I did not have a reward in the amount I said. I had taken a snapshot of it, along with getting an email confirming my reward.
He basically told me I did not have this reward. After 25 minutes with him on the phone and being totally frustrated, I asked to talk to a supervisor. I was told there wasn't one there and another person got on the phone. She also told me I did not have this reward and I should have taken a snapshot of it. I told her I had, and that's where I got the numbers to give them. She made me feel like she was doing me a favor by giving me the $$ value of the rewards. I am very upset and will be calling back to talk to someone higher up the food chain.
He basically told me I did not have this reward. After 25 minutes with him on the phone and being totally frustrated, I asked to talk to a supervisor. I was told there wasn't one there and another person got on the phone. She also told me I did not have this reward and I should have taken a snapshot of it. I told her I had, and that's where I got the numbers to give them. She made me feel like she was doing me a favor by giving me the $$ value of the rewards. I am very upset and will be calling back to talk to someone higher up the food chain.
